Leave a Review GET Mobile
Didn’t even get into the app before local transportation could get me
This app was good enough… until the app wouldn’t open up after putting my pin or FaceID and show my school card. Typically, that’s okay for food and everything but I show my digital card to local transportation to get onto my bus in the morning. The bus driver, though, was nice enough to let me on. This was nerve wracking to say the least.
GET Mobile, you need to update the ability to get into the app and make sure people can get in. No student should have to miss classes or work because this app doesn’t work. This should never happen to people.Show lessJustSomeone531
Have to constantly redownload
When it works, it works great. But I have to delete and redownload the app every two to three days in order for it to do so. After every few days, it begins to stall on the start window and the app won’t pull anything up until I download it again, even if I’m on WiFi or have great cell service. It’s becoming really annoying.Show lessAnnoyed_with_Get
Worked for a little bit but now have to delete and redownload
I use this app to see my meal plan balance and order ahead at my school. It worked fine for about a week or two but now once I put my fingerprint in to get in, it just gets stuck on a blue screen with the get mobile logo in the middle. If I want to use the app now, I have to delete it and redownload it and even then I can only get in one time before having to delete and redownload again.Show lessNoah Ault
Time to "GET" something better
Unfortunately, my university chose this app for ordering on-campus food during the pandemic in order to reduce lines. This is the worst app I have ever used. It doesn't just need a lot of work -- it needs to be rewritten from the ground up by a different software company. Because of this app, I often stay hungry due to its stupidity and poor programming, as it fails to do anything useful. Random cryptic error messages, being kicked out of the app, and having to reinstall are common occurrences that you will have to "GET" used to if you actually want to use this app.
Sometimes the menu for ordering food stops responding, making it impossible to scroll. It can happen if you leave the app and then go back into it, or if you go through many options in the menu it will just stop scrolling.Show lessSeb B.
Developer Response
Hi, we are sorry to hear this. We will be fixing these issues on our next release that wil be available in the upcoming weeks. Thank you for your patience.Technical issue
The app is usually not working. I had to delete and re-download it all the time.Ian0924
Unusable
This app saved my life during my first year of college. It helped me keep track of my meals and everything, and even allowed me to order things ahead of time for pickup. Now I can’t even see my meals or anything. I try to get things to load but I can’t see a single thing on my account. It’s really disappointing and frustrating. With all of the other people having the same problem, I really wish the company would look into it and fix it instead of ignoring it.Show lessDesireeS00
Greatly designed app, but a lot of connection issues
The app worked great for months and then about a few weeks ago the app would randomly log me out and say it was having connection issues, preventing me from viewing my balances or my account information. The list of universities wouldn’t even pop up for me to select and log back in. I would have to delete the app and redownload it for it to work for a few days before the issue would restart again. Not sure if the issue is due to a new update or with my school’s network, but I would like to have it resolved as this app use to be the most efficient way for me to check my balances.Show lessShaw2425
Unable to connect
The app was working great awhile ago (before update in February?), but it stopped. I figured maybe it needed to be updated or an OS update did something, so I deleted it and re-downloaded. Because of that, it was necessary to re-enter my login information. Now, it only provides a list of schools when the phone has been rebooted, but that’s irrelevant because when I log in, I get the message, “Oops! login failed, please try again.” I can log in via the website with the same credentials, so it’s not an error with my name/password.
I thought it might be because I’m overseas and some law changed that would prevent it, but using a VPN and connecting to the US didn’t work (despite working fine abroad since I first installed it in 2017). I was recently in the US, but even being there and without the VPN didn’t make a difference.
UPDATE:
Changed back to 5 stars - because it’s working again after contacting the university card services and discovering the password had been changed.
Note: the app should have a less cryptic message when this happens! Also, why not put the contact that replied to this message in the AppStore developer contact? A lot of time was wasted getting it working again when it really should have taken a minute.Show lesse-m-w
Developer Response
Please send an email to GETFeedback@cbord.com with detailed instructions and we will be sure to help you with your issue.Text Too Small
Why is the text so small? The whole point of using an app is to take full advantage of the screen real estate. When I need to add funds to my account, I sometimes do this when I’m sitting at a traffic light on my way to work. I can barely see it! About 50% of the screen isn’t even being utilized. Why? I just think the UI is backwards. It is functional but can be made SO much more user friendly and easier on the eyes. Thanks.Show lessacford
Can't delete credit card information
Take one star off, because I haven't found a way to delete my credit card info saved there.
Update: l am able to delete credit card info now. It's a good app, add fund in a second.milanwang
