Leave a Review Terryberry Be Well
Doesn’t want to update my activity log
This happened several times a year, maybe it has to do with the update, but it won’t update my steps from my watch. It has accuracy up to four days ago and then now it just sits there and spins and does nothing as I try to. This is a frequent occurrence throughout the year. For the past seven days, it has an updated, and when you go to add/manage a device nothing comes up. Be on top of Apple updates and stop trying to do too much with your app because you just end up making it unusable. Always happens near the end of a challenge.Show lessjen98a
Does not sync
It worked well the first 2 days but now it has not synced. The app doesnt need to be updated and reached out for support and no response. Now I have a challenge that I was apart where I have to walk about 4,00 steps a day but as of and now it just keeps saying I only walked 35 steps for the past 2 days. Which is incorrect because my apple health app says I walked over 6,000 steps both days.
Not sure what to do at this point and I really dont want to risk losing my progress if I disconnect my device. Any help would be appreciated.Show lessKekoa25
A few design flaws
Our church recently began using this app as a means of getting fit together. As the coordinator of our program I’ve found a few design flaws: (1) there is often a delay in syncing one’s steps, requiring users to manually sync almost daily in order for it to accurately count steps, even when the app is set to sync withe Apple Health and/or Google Fit. (2) There aren’t many devices (smartwatches, etc.) beyond FitBit that the app will pair with, a handicap in counting steps for those who own a smartwatch other than FitBit.Show lessCwhitt32
Design needs work
Having white or grey, tiny font on a yellow or similar background is difficult to read. All pages on the app are difficult to read. The font should be bigger and white should not be used. The concept of using an average rather than actual steps serves no purpose. It provides no motivation. The map is difficult if not impossible to read. Milestones can’t be found, which are important to keeping participants motivated. Total steps are impossible to read-again font size, color & background.Show lessJan-true
Design needs work
Having white or grey, tiny font on a yellow or similar background is difficult to read. All pages on the app are difficult to read. The font should be bigger and white should not be used. The concept of using an average rather than actual steps serves no purpose. It provides no motivation. The map is difficult if not impossible to read. Milestones can’t be found, which are important to keeping participants motivated. Total steps are impossible to read-again font size, color & background.Show lessMeh
This app was MUCH more intuitive and user friendly before Terryberry acquired it; it’s a little clunky now. It’s as if the last few years I went on vacation and the car rental company had a black Volkswagen GTI. This year, all they had in that price range was a bright orange Ford Fiesta that requires I use a hammer on the starter to turn over. It does the job but it’s quirky and just doesn’t handle the same or consistently, it’s a lot less sexy.Show lessMeadowfence
Functionality is a foreign term here
The laundry list of bugs is long. From just pairing to a step counter or device to tracking challenges this app glitches and deletes data left and right. Deleted our entire team for a step challenge but support said just make the team again and it’ll automatically download the steps again. Ask me how smoothly any of that went. Hint: it’s still not fixed. It’s a free app though so it’s gets a star for that 🤷🏻♂️Show lessQuentintin2020
Not a fan of updates
I feel like every update makes something less user friendly or work worse than before. I use the app because I have to for work benefits, but I shouldn’t have to waste 15 minutes or more a day trying to get my FitBit to synch, and often it won’t synch for days. I can’t figure out where to find the link we used to be able to copy to send anyone if the team was invite only, and now it takes way more steps to check if each team member has synched their steps. I’m not able to find people that want to be added to my team and constantly have to reach out to the main team ag work to help make changes. I’ve used the app probably 6-7 years, and the last year or so it’s been awful. I wish I could use something else, because I’m one of the more tech savvy on my team, and it’s such a pain trying to figure out how things changed or if I can even find or still use them after each update. It shouldn’t be this hard, especially considering it didn’t used to be so difficult. I also dislike the app frequently logging me out.Show lesspurrs19
Poor layout very hard to navigate
This new layout is terrible. It is confusing and hard to navigate. Every time I attempt to navigate the ranking someones profile look up pops up blocking my view. If I do attempt to look up a certain person’s profile, the slide moves, and I get somebody else’s.
It’s also hard to tell what rank you are in the challenge. I wish you would go back to the old layout, which was much easier to navigate and understand.
Many times what developers view as an improvement has the opposite effect.Show lessWeeewewweeee
Terrible Customer Support
I am using this app for a walking contest my company is hosting. For the first few days I was using my Health App on my phone, but I then acquired a Fitbit and synced that to the app. It ended up deleting all of the data I logged the first few days.
I have been requesting help from the support team for over two weeks. They initially told me to send them any dates and steps I needed to manually add back in and they would correct it for me. I have sent them multiple messages with the information. They have since sent me multiple messages with instructions on how to manually add steps myself, then informed me that adding steps manually was not enabled for the contest I was in, and said to once again send them the dates I needed added back in and they could do it for me. I sent them the dates AGAIN last week, and received no response, acknowledgment of the message, OR have seen my steps added in. I just sent them another request this morning. We shall see if they even bother to answer. Truly truly horrible customer service and I’m starting to question whether it’s a Bot responding to me and not a live person at all.Show lessUnhelpful/Bad Customer Service
