Leave a Review My GNP
Pretty Good in My Experience
App does the job - successfully submits my refill requests to the pharmacy. Only issue is that I’ve never been able to get the “scan barcode” feature to work. From other reviews, it doesn’t sound like this would save much time, anyway. A nice feature would be the ability to call my pharmacy from the app. Otherwise, nothing magical but does the job.Show lessFlakesb
Developer Response
Hello and thank you for the review. We appreciate your feedback as we are always looking for ways to improve the app. You are able to call your pharmacy from the mobile app on the Pharmacy screen, which you can access from the bottom navigation bar. On the screen, their is a "call" icon that will display a pop-over message with the phone number and the option to call. If you have any issues with this, please feel free to email gnpmarketing@amerisourcebergen.com so that we can assist. In good health- Good Neighbor Pharmacy & the My GNP mobile app team.Disappointing
After dealing with interactive pharmacy apps like CVS’s this app is terribly outdated. I cannot see all of my medications. I cannot see when I last refilled a drug. I cannot see what I paid for a medication the last time I picked it up.
While these things sound petty, it’s an access society is accustomed to in a post-Covid tele-health world. Something that is not found at all on this App.
Greatly disappointing.Show lessAnnoyedInHazleton
Could be better
The part I dislike the most is the data entry portion after scanning a barcode.
Why do I need to enter anything? This should all be available. There should be no reason for me to enter a prescription name, who it’s for, the RXNumber, or much less who’s picking it up.
This is an added pain because you can’t even see the fields you’re trying to enter data for!
The app needs an “your prescriptions are ready” notification.
I do like the fact there’s a scan feature, I just wish it was more useful.Show lessOlneyK
Very useful and intuitive
Has all the basics and some helpful reminders as well. Interface is a little bit too large for my iPhone13 mini. Needs a scrolling feature added on the add a prescription page. Also future addition could be chat with your local pharmacist. Now only has some “chatbot” feature. Not sure how useful it is as I have not used it yet. Overall this basically a 5 star app just needs a little tweaking to be perfect. 👍Show lessBadBilly74
Developer Response
Hello and thank you for the review. We appreciate your feedback and will be sure to notify our development team of how the app currently renders on an iPhone 13 mini to see what can be done. Our chatbot is intended to provide information regarding COVID-19 or commonly searched medications, such as side effects and interactions. If you have any other suggestions or would like to provide more information about your current experiences with the My GNP app, please email gnpmarketing@amerisourcebergen.com. In good health- Good Neighbor Pharmacy & the My GNP mobile app team.Need improvement of scan
There seem problem with scan on barcode on medication label not get read quickly or is there anything need fix bug on scan camera?Starhawk2764
Developer Response
Hello and thank you for the feedback. We are sorry to hear you are having issues with the scanner. It can take some time for the scanner to pick up the barcode. If you are unable to get the scanner to function at all, please feel free to email us at gnpmarketing@amerisourcebergen.com and include your device type and OS version so that we can investigate further. In good health- Good Neighbor Pharmacy & the My GNP mobile app team.Needs more self service options!
This site would be so much better if It had more self service options such as page ability ti review current and past prescriptions so you can easily select that prescription you need and request a refill instead of searching for all your prescription bottles yo enter the RX data. I do LOVE my neighborhood Hazards Pharmacy and my Pharmacist though so the lack of self service options won’t deter me form using Hazard’s.Show lessMagsyer
Developer Response
Hello and thank you for the feedback. We strive to create a positive experience and are sorry to hear the app has not been as useful as you would like. We appreciate the suggestions and will pass them along to our development team. We are glad to hear of your great experience with the staff at Hazard's Pharmacy though and hope that continues in the future! In good health- Good Neighbor Pharmacy & the My GNP mobile app team.Scanner
Could not scan my prescription for the past few refillsdbgriner
?
My order went through but the pharmacy failed to contact me telling me that my prescription was ready for pick up.tbeckel32
Pointless
I see no way to personalize this. Also, I submitted refills and have had no communication whatsoever about it. The chat bot is also pointless unless you are asking about COVID.JEANAVER
Rate app
The app has worked great for us most of the time. No problems with my saved meds list at all. They are there when I need to refill. I like the app very useful to us. Thank youroddot
Developer Response
Hello and thank you for the 5-star review! We are pleased to hear of your positive experience and find the Saved Rx list useful. If you have any suggestions for how we can make the ap even better, please feel free to fill out our feedback survey, located in the menu of the app. In good health- Good Neighbor Pharmacy & the My GNP mobile app team.
