Leave a Review My GNP
Need prescription filled slot
My only suggestion would
To be able to see when your prescriptions are filled and what they are. That if there is one missing u can get it taken care of before u go to pick up.Rtvocollect
Need to update
When your prescriptions get filled you should be able to see what prescriptions are ready and when it was filled. Yes, you can get your pharmacy to email you but it doesn’t say what prescriptions also it state how many refills you have left so you could give your doctor a heads up! Also where you put in your meds so you can refill them it should show all your prescriptions you have date of last filled and refills still available. What you have just doesn’t work!Show lessBigdreamer1
Developer Response
Hello and thank you for sharing your feedback with us. We strive to create a positive experience and are sorry to hear the My GNP app has not been helpful to you. A list of prescription refills can be set up and referenced by tapping on Saved Rx. If you have any other suggestions, or would like to provide more information about your current experiences with the My GNP app, please feel free to fill out the feedback survey, located in the menu of the app. In good health- Good Neighbor Pharmacy & the My GNP mobile app team.Awesome Rx App!
Highly recommend this easy to use prescription refill app! At Thrifty Mac, our small town independent pharmacy & can request refills 24/7! So convenient!BabsKJ
Practically useless
Not even sure why there’s an app for GNP when it’s practically useless.
Yes you can get an address and hours, but Google can tell you that.
Doesn’t have an accurate meds list / by a long shot! And I’ve been a monthly continuous customer for 2+ years. Same
Meds every month & they don’t show on the list.
There’s no accurate history of meds / none at all!
Refills aren’t accurate.
Last filled isn’t even close to accurate.
You can’t chat in real time with anyone at all.
There’s no coupons or promotions to worry about.
If you want to “shop”, all the items you might need from the physical store are not listed.
So seriously... what’s the purpose of the app?Show lessFostertc2002
Developer Response
Hello and thank you for sharing your feedback with us. We are sorry to hear the My GNP app has not been a positive experience for you. We strive to create a positive experience and would like to better understand how we can make the app a more positive experience for you. Please feel free to fill out the feedback survey, located in the menu of the app, and let us know how we can create a greater experience. We will do our best to address your concerns. In good health- Good Neighbor Pharmacy & the My GNP mobile app team.Aaaargh!!! Just ok, needs improving
It’s probably just me, but....
1) The ‘Saved Prescriptions’ where you can order off a list of what I guess
are available for refill meds is incomplete. What is there is inaccurate.
2) Since it didn’t have everything listed, I was going back and forth between Saved, and the option to ‘self-enter’ your order. Didn’t realize that every time I switched, the entries I had just written down or selected, as the case may be, disappeared! Lots of extra work and Lord only knows what my dear Pharmacist got in the way of an order!! If he got one at all. This app would be outstanding IF it worked right. Needs ‘bug spray’!!Show lessmimiccu
Developer Response
Hello and thank you for sharing your feedback with us. We strive to create a positive experience and are working toward addressing your concerns. If you would like to provide more information about your current experiences with the My GNP app, please feel free to fill out the feedback survey, located in the menu of the app. In good health- Good Neighbor Pharmacy & the My GNP mobile app team.Foggy Navigation
Needs to have better flow of editing prior submitted Rx.LA-Heli-Doc
Not Much of a Time Saver
The GNP app needs some improvement. For instance, although I scan the barcode on my prescriptions when requesting refills, the app still requires me to enter the name of the prescription, the name of the person for whom the medication is prescribed, the name of the person picking up the prescription, and I have to correct the prescription number scanned. (The app always adds two zeros to the prescription number).
Once everything is entered, it is very difficult to find a “Submit Refill” button... if there even is one. Therefore I never know if a refill has been submitted or not—I have never gotten a “success” response, or any response at all for that matter.
It may be that I have not yet completely figured out how the GNP app works, but how hard should that be? The Walgreens app is far more intuitive, faster to use, nicer to look at, and provides rapid feedback. It took me virtually no time at all to figure it out. The GNP app feels clunky and primitive in comparison.
I just refilled one of my prescriptions... I think... maybe. Now I need to call the pharmacy to see if I actually did. I guess that means 2 stars is 1-star too generous.Show lessghiyrdfh
Developer Response
Hello and thank you for sharing your feedback with us. We strive to create a positive experience and are sorry to hear the My GNP app has not been helpful to you. We’d like to know more and help to resolve the issue. Please feel free to email us at gnpmarketing@amerisourcebergen.com so that we can better understand what the screen is showing that is not allowing the Submit button to be shown.Looks good. But “Where’s the beef?”
This is visually more appealing than the WinRxRefill app. I’ve been that one since the pharmacy opened. There’s a link for it on the store homepage.
In spite of the clean look of the GNP app, there is not much in the way of utility. If you aren’t holding the bottle in your hand or have the prescription number, it’s unusable. All you can do is either scan the Rx number and enter (ALL) the other data (name, phone, medication, etc.) -OR- enter the Rx number manually AND the other data (name, phone, medication,...). There are not any lists or lookups!
Other than being able to request a refill at night, it’s faster and easier to just call the pharmacy! Our pharmacy (Bocage) knows their customers and the typical refill call is less than a minute.Show lessrealace
Developer Response
Hello and thank you for sharing your feedback with us. We strive to create a positive experience and are sorry to hear the My GNP app has not been helpful to you. You can submit prescription refills by choosing from your Saved Rx for a quick prescription refill request. If you would like to provide more information about your current experiences with the My GNP app, please feel free to fill out the feedback survey, located in the menu of the app. We will do our best to address your concerns. In good health- Good Neighbor Pharmacy & the My GNP mobile app team.I wanted to love this app
I would like to see a list of my current medications so I can manage those as well. Very basic app. Glad you have one, but I find myself calling the pharmacy most of the time anyway.rebeccahatfield
Never Works
I like the concept of using an app to refill my prescriptions, but I’ve never been able to get this one to work with my pharmacy.71678235
