The app
This app is really good. People say that it is bad but it is not. The bad part is that you have to pay money to watch it. We have had it for several months now and we share it with our family members in different states and areas. This has a lot of entertainments, kid friendly, comedy, thriller, horror, and romance. It has family things but really if I kept going on, this page would be very big. It is a very nice app. You can also get it in any language. I speak Arabic. And shahid was mainly made for Arabic but there is Chinese English, Spanish and more.
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Response from developer
Dear customer, thank you for showing your interest in Shahid
Alot of glitches, and malfunctions
Not the to mention the daily glitches, but also i planned to watch the Barcelona vs real madrid supercopa de espana final on the SSC channel through shahid, and it decides to malfunction and not work on ANY device, from my tv to my ipad and iphone.
there goes the first half of the game before i decide to stream it from somewhere else. Definitely don’t recommend to rely on for important sports game, despite me having the “sports” vip package
there goes the first half of the game before i decide to stream it from somewhere else. Definitely don’t recommend to rely on for important sports game, despite me having the “sports” vip package
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l get to watch Cristiano & discovered good shows
I’m in/from the USA and had never watched an Arabic show/movie until subscribing to this service. So I originally subscribed to this app to watch Cristiano Ronaldo play on his new team because this was the only way to watch him from the U.S. I figured I’d check out some of the Arabic shows/movies to get my monies worth. I don’t watch a lot of non-english language shows/movies because I have to read the screen. I so wish the U.S.A made it more important to learn other languages around the country like other countries do. Anyways, I digress. I started watching this show called Stiletto and I am hooked. Now I want to watch other shows and movies. I am so happy I learned of this new app.
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Response from developer
Dear customer, thank you for showing your interest in Shahid. Please reach us anytime at care@shahid.net
Has potential
If the app were improved, so you can rate shows and it did not crash on iPad or TVs Shahid would receive 5 stars from me. Great content. Also maybe have gulf live tv channels but good app. Just a few glitches especially when trying to pay for subscription.
Response from developer
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem. Please reach us anytime at care@shahid.net We would like to hear from you again after solving your issue.
Can’t watch on iPad with a keyboard case anymore. Great job guys.
Every app update screws something up. Recently it made it so all of the status bar icons still show up when watching in full screen which is very annoying.
The most recent update made it so you can only watch Shahid VIP on iPad in landscape mode if you rotate the device clockwise (camera bump on the bottom right). This is the opposite orientation of ALL of the iPad keyboard cases, so whatever you’re watching will be upside down unless you take the iPad off the keyboard case, shake it, and put it back. And as soon as you interact with the iPad, the screen flips upside down again.
The app forces you to update the the very latest app version as soon as there is an update. So when the update has a serious glitch that makes the app unusable, you’re screwed. You can’t just stay on the previous version.
They clearly don’t bother testing the app for five minutes before forcing everyone to update.
The most recent update made it so you can only watch Shahid VIP on iPad in landscape mode if you rotate the device clockwise (camera bump on the bottom right). This is the opposite orientation of ALL of the iPad keyboard cases, so whatever you’re watching will be upside down unless you take the iPad off the keyboard case, shake it, and put it back. And as soon as you interact with the iPad, the screen flips upside down again.
The app forces you to update the the very latest app version as soon as there is an update. So when the update has a serious glitch that makes the app unusable, you’re screwed. You can’t just stay on the previous version.
They clearly don’t bother testing the app for five minutes before forcing everyone to update.
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Subscription
I paid my subscription I logged in won’t work mirror on my tv so I had to delete the app then reinstall the app now it’s asking me to pay again I tried every method shahid tells you to do my phone settings shows I paid shahid has not even sent me an email I tried every method of contact this just stealing don’t bother emailing them because it’s like an auto generated message you go back and forth from them
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Response from developer
Dear, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem. Please reach us anytime at care@shahid.net We would like to hear from you again after solving your issue.
Worse app
Ever since the last update the app keeps telling me to get the 3 in 1 offer despite already have paid until December. I never logged out of my app and when i click the 3 in 1 offer for it to activate my account which is already active i get a message saying The receipt is already used by another customer but I'm the only one that uses my account i’ve emailed them and no response. Im paid up to December.
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Response from developer
Dear, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem. Please reach us anytime at care@shahid.net We would like to hear from you again after solving your issue.
Re Voice over feature.
Dear Shahid, Excuse me please, I have reported and sent many emails to Customer Services in order to improve the app to be accessible with Apple VoiceOver users which used by visually impaired and blind people but unfortunately nothing happened yet and know any improvements. In which year the app will be fully accessible with VoiceOver??? yet.
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Response from developer
Dear Customer, Your suggestion has been taken into consideration.
Performance issues, Poor customer experience
Performance issues every single time I use it, never was I able to finish episodes without it glitching at least twice, poor experience in the sense it glitches and you have to restart whatever you were on, casting, episode, movie whatever you need to restart. Poorer package choices, same rates for mobile and non Mobile subscription yet if you choose mobile you Cairo cast, upgrade then nothing happens and it’s the same cost!! So why the customer inconvenience, if it’s same cost, why the hassle and why the multiple subscription options with same price? Lastly on that, if there is such an option as Shahid Mobile it should not matter to you if I view on mobile or I cast from mobile, the main source is still mobile so it makes no sense to ask me to upgrade if I choose to cast not watch on the device, specially that it’s the same price!!!
Finally, don’t offer a “contact us” button if you have no intention of ever responding to it.
All you have are some good shows and you offer poor poor poor service for your cost. Value for money - none.
Finally, don’t offer a “contact us” button if you have no intention of ever responding to it.
All you have are some good shows and you offer poor poor poor service for your cost. Value for money - none.
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Response from developer
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem. Please reach us anytime at care@shahid.net We would like to hear from you again after solving your issue.
Very poor customer services
The customer service using only email, no international free phone number or local number in USA. The customer service replied fast to your email problem without providing any solution to your problems. I use to have the app running perfectly on my Apple TV device, I try to update the application and it didn’t work so I deleted the application and try to reinstall. I couldn’t redownload the application. With more that 12 emails no actual solution was provided. I am very disappointed 😔
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