Headout User Reviews

Headout Inc.

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Scam- do not use

They stole our money as there were no tickets issued and no where to redeem them.

This app should be removed from the Apple Store.

Lucy NZ

6 months ago

Ok

This app is ok. I hate that I have to keep submitting my order number in order for my orders to show up on the app. What’s the point of having the app in this case?

wedgiyfhj

6 months ago

They force you to download the app to access your tickets

I mistakenly booked through this site to visit Park Güell due to the misleading webpage name. To top it off it seems the only way to get hold of your tickets is to download their app. So you really do not have a choice in the matter.

Ticket prices are more expensive too because they are a 3rd party provider. It includes an “additional audioguide” which you have to play via your own mobile device.

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BCNicole2024

6 months ago

Do NOT buy tickets here!!!

They overcharged me for tickets to a theatre for 30£ each. Then when I tried to return the tickets they said the reservation could not be cancelled because of the policy provided by the partner. They also mentioned that it was mentioned in the email confirmation. However, it's not. The email did include any information about cancellation!!!

Do Not buy tickets here as you will be scammed!!!

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l_a_n_a_95

6 months ago

Absolute scam !!! Beware !!!

Horrible customer service , nobody provides an update on the cancellation which was done by their local partner and no updates on the refund . Every time I contact it’s the same standard response that they need 48 hrs, it’s been a month and they are yet to give me my refund. Please stay away from this platform, absolute garbage. Waste of money, waste of time !

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heyman16578

6 months ago

No benefit

I used this service to “skip the line” and buy admission to the Hagia Sophia in Istanbul. Did not save me any time and just frustrated me. Had to go to a meeting place to get ticket. The guide was late. I had to line up to get my ticket, had to wait for the guide to walk the whole group to the venue, then had to line up again to get in the venue. Why not issue an online ticket??

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Canadian Jim 2024

8 months ago

DO NOT USE

We bought tickets for a tour of the colosseum, palatine hill and the forum in Rome through this app. We followed all of the instructions given on the app. The venue refused to accept the tickets and said that they were not valid. I have been in touch multiple times with Headout and they have refused to refund the tickets. They are selling products which are not recognised by the venues they sell them for. AVOID!!

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TranquilityJunkie

8 months ago

Underhanded

BEWARE!
Headout claims to be an official partner of Seville Cathedral but it is not. Despite using a web address which contains Seville cathedral in its name, this is not an official agent. We were sold ‘Skip the Line’ tickets but this is not a possibility at Seville cathedral. The venue workers told us that Headout were selling fake promises and that they do not do Skip the Line. We did gain entry to the cathedral with the tickets sold by Headout but they were not what they promised.
The chat help service is just a bot. It is not possible to speak to a human to complain.

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MauriceTMole

8 months ago

Response from developer

Hey Maurice, I'm very sorry for the experience you've had with us. 😕 I’d love to help resolve this for you as quickly as possible. Could you please send an email to support@headout.com with the name used to make the booking and your reservation number, so that I can locate your booking? Once I have this, I’ll work on getting this sorted for you as quickly as possible. Thank you for your patience! 💜 - Roger

Battery killer

Wondered why my battery was going dead so quickly. I checked and this app had burned 10X more than any other app, and it wasn’t even running.

Houndd0g

8 months ago

Response from developer

Hey there, I'm very sorry for the experience you've had with us. 😕 I’d love to help resolve this for you as quickly as possible. Could you please send an email to support@headout.com with the name used to make the booking and your reservation number, so that I can locate your booking? Once I have this, I’ll work on getting this sorted for you as quickly as possible. Thank you for your patience! 💜 - Roger

Terrible experience

Terrible. I purchased a combo ticket for the prado museum and Royal palace on March 2024 after selecting my date and paying for the tickets the web headout send me a tickets for different dates, a month later. I contacted the web trying to get my tickets modified but they didn’t help at all. When I went to the museum and try to use the tickets the agents mentioned they often receive complaints from lots of tourist with the same issue. Headout didn’t change or modify the date or issue a refund. I had to call my credit card company for help since I had to buy new tickets

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calofo