No longer usable for online pickup
I used to eat at Subway every week at least twice. The app was extremely convenient for me to order and it be in the process of being made while I was driving over to the location.
Eventually, every attempt to make an online pickup order for the past year has not worked for me. Oftentimes, it simply denies submitting my order right as I go to check out. When this first started happening, I would just submit my order over the phone. When they made it against company policy to put in phone orders for pick up, I stopped going because I was deterred of standing in line during the pandemic.
I went months not visiting subway because of these issues. I just tried the app for the first time again today, and it failed to complete. Thankfully the cashier allowed a phone order this time.
Hopefully they figure out the app issues eventually. With how Covid is, if I am denied doing over the phone, I'll have to go back to not even going here. I really love subway, and I want them to sustain through this pandemic.
Eventually, every attempt to make an online pickup order for the past year has not worked for me. Oftentimes, it simply denies submitting my order right as I go to check out. When this first started happening, I would just submit my order over the phone. When they made it against company policy to put in phone orders for pick up, I stopped going because I was deterred of standing in line during the pandemic.
I went months not visiting subway because of these issues. I just tried the app for the first time again today, and it failed to complete. Thankfully the cashier allowed a phone order this time.
Hopefully they figure out the app issues eventually. With how Covid is, if I am denied doing over the phone, I'll have to go back to not even going here. I really love subway, and I want them to sustain through this pandemic.
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App crashed but still charged me
I placed my order in the app but when it came time to pay the app gave me an error message and asked me to try again. I did so. Then it gave me another error and said my cart had expired, create a new cart. I closed the app, relaunched the app, tried again and had the same problems. I finally gave up and called the store directly. After placing my order over the phone, I thought to check my email. Sure enough, there were two messages waiting for me confirming my orders from the app. I checked with my bank app and guess what? Subway had charged me three times! Two times from the app and once from the over the phone order.
As I was looking at this information, the store called me back. Thankfully they noticed a duplicate order. What’s that you say? A single duplicate order? That’s right… Only two of the three orders showed in their system. Some thing was definitely not working right. The store was only able to cancel one order and is going to wait an hour or two to see if the third one shows up in their system and will void it at that time.
What a horribly, unreliable app. And for people who don’t catch the extra charges on their bank account right away, a horrible inconvenience to have to call the bank and try to prove that these charges should not have existed in the first place.
As I was looking at this information, the store called me back. Thankfully they noticed a duplicate order. What’s that you say? A single duplicate order? That’s right… Only two of the three orders showed in their system. Some thing was definitely not working right. The store was only able to cancel one order and is going to wait an hour or two to see if the third one shows up in their system and will void it at that time.
What a horribly, unreliable app. And for people who don’t catch the extra charges on their bank account right away, a horrible inconvenience to have to call the bank and try to prove that these charges should not have existed in the first place.
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THIEF’S NEVER AGAIN!!
First I placed an ordered for delivery. Upon arrival I received one out of three sandwiches and the one I did get wasn’t correct at all. I looked to see if there was a way I could fix this through the app and there wasn’t. This was the beginning of my problems. I then called the store as directed by their page and was met with the most rude and incompetent person. She refused to cancel it/refund it saying there was nothing she could do. When I asked for a customer support number she said she didn’t know, when I ask okay how do we fix this? She stated in the most annoyed tone “I don’t know, I can’t do anything” when I asked for a manager she said I kid you not, “oh I don’t know” are you serious? When asked for her NAME she said she didn’t know. Eventually I just hung up and was going to dispute it with my bank but she did call me back and suddenly was magically able to cancel the order. The second time I attempted to use the app, I placed an order on the app for pick up this time attempting to avoid the same issue, the order stated it went through and they where “working” on it. However when I arrived the place was completely empty and closed!!! Not a single employee in there. How the app allowed me to place an order is beyond me. I had to dispute the charge with my bank since I couldn’t even call and corporate is a joke. Over all screw subway, NEVER AGAIN.
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“Just wait a hot minute” says the girl who…
So I already had problems from the start of my desire to order my subway sandwiches from one store for curbside pickup and was told when I called there that they had to cancel my order because Covid showed up with two of their staff and they couldn’t give me my order. I totally get that and was sorry to hear they were affected and pray they’ll get through it unscathed. So I asked if they could forward it to another store and they said know. So I placed an order at another store on my way home. When I got there there was no one in the store and the young man started my order from what I could tell and completed it and put it to the side because a family walked in along with a female employee. I’m in parking lot watching this. So she joins him to help with family order but I’m wanted to get going tsp I called to ask about my order and she answered the phone. I told her I was ready for my order to pickup. She said, “Just wait a hot minute” and proceeded to hang up on me. I feel I had ordered way before the family walked in and should have mine completed and delivered first before starting in another. Then I get home and my sandwiches were not prepared according to what I had ordered. Very disappointed. Don’t appreciate the disrespect either. I was nice when I called, didn’t deserve it. Won’t go there again!
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Wrong Order
So I ordered my sub off of the app to be delivered, when I clicked finish and pay the sun hadn’t saved what I wanted done to the sun so it just added all the sides of lettuce, spinach, tomatoes, etc, it wasn’t the same bread I picked, it wasn’t toasted or had the cheese or bacon I added. I called the store and they said there was nothing they could do because that’s what came over on the app. Then my food was delivered without a drink. The store wouldn’t come back and deliver my drink OR give me a refund, the only way I could get a refund was if I went to the store and by that point I may as well pick the drink up myself. I asked if they could give me a refund for the major inconvenience of having to pick up my order when actually I got it delivered and they said there wasn’t anything they could do other than give me a coupon… which was expired. I’m extremely disappointed with the app. It’s supposed to make everything easier when it really just messed my order up for the same price. If I get subway again I’m just going to go into the store.
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App needs work - NOT like ordering at a Subway shop
This review involves the remote ordering and delivery on the app. The process is very poorly designed. I expected that the app would be like ordering at a Subway shop but it is not. You cannot order things on the app like you can in a store - they restrict the available vegetable toppings and actually don’t allow you to add certain topping that you can normally just choose and point too. Secondly it’s a very limited choice of condiments. No Chipotle or Sriracha. No Ranch?!? Seriously. Items normally available at the store (like the toppings and chips that I know were at that Subway) were not available. Also at payment time it crashed and told me my payment didn’t go through, and I would have to clear the cart and start over, but it still charged my card. And the order did go through. But if I had redone it as the app said, I would have had 2 meals...Very disappointed in the app and it’s lack of selection to be able to create the sandwich I want. That’s exactly why I appreciate Subway. Don’t like the app at all.
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*edit* app is horrible and rarely works!….
*Edit* this is the worst of the food apps i use. Rarely does it work when i want it to. And of course why would the restaurant uphold the coupons that the app offers? That would be too convenient to the customer. Customer service is as rare as a unicorn these days.
Im only leaving this review based of a recent experience I had using the app. I ordered a sandwich from a local subway shop, I got a call almost instantly saying that they were out of almost everything, at that point why they were still even open I dont know, so I obviously didnt want any other sandwich of the two bad options I had with what they had left, so I asked them to cancel the order, and the employee said there is no way to cancel the order on their end……so what are we suppose to do when this happens??? They offered me another sandwich but i did not want another one and then they said I could pick up a sandwich tomorrow…but I dont want the sandwich tomorrow. Now I have to deal with this during work in order to talk to the manager and possibly corporate subway to get this figured out. Subway is quickly going downhill and its sad to see.
Im only leaving this review based of a recent experience I had using the app. I ordered a sandwich from a local subway shop, I got a call almost instantly saying that they were out of almost everything, at that point why they were still even open I dont know, so I obviously didnt want any other sandwich of the two bad options I had with what they had left, so I asked them to cancel the order, and the employee said there is no way to cancel the order on their end……so what are we suppose to do when this happens??? They offered me another sandwich but i did not want another one and then they said I could pick up a sandwich tomorrow…but I dont want the sandwich tomorrow. Now I have to deal with this during work in order to talk to the manager and possibly corporate subway to get this figured out. Subway is quickly going downhill and its sad to see.
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Good idea doesn’t work
Worst food app ever I think. It keeps clearing the cart. You have maybe 3 minutes to complete the order or you have to start over. If you manage to get an order placed you then find That it was a waste of time because regardless of what is entered into the app you will be picking up what the sandwich maker wishes to prepare rather than what you ordered and then you will be told that is your fault. You have to step them through making the sandwich. They have an aversion to not toasting a sub. I ordered 4 subs, none toasted as that is an option in the app. 3 of the 4 sandwiches were toasted and the one that was not was in the same bag steaming and getting soggy. They actually told me they always toast the subs and threw their hands up when I insisted that I ordered exactly what i wanted - app has choice of toasted or not, and I ordered not toasted, but that seems wrong to them. Lol. Meat on about half the footlong had to be spread out. Just awful. You have to actually direct every step or they will just throw it together with whatever toppings they choose. Or better yet save time and go somewhere else.
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Useless app and terrible customer service
I placed an app order at my local Subway Sunday evening at 8:40pm. Store hours online said they were open until 9pm and the app showed them available for taking orders. Placed an order and got a message from the app saying my card was charged, the order was confirmed and would be ready shortly. I went to the location (verified twice) and the store hours on the door said they closed at 8. No big deal, hours change, but then why did the app allow the order, confirm, and charge for it?
So, I went in to the store today, showed them the order (which the app still lists as pending), explained the issue, figuring since the order was shown as paid, they could simply make good on it now. I was told that they couldn’t make food for that order, that I would have to order again and dispute the previous charge with my bank!! I just did and got my money back, thankfully.
I also tried contacting Subway directly before my bank, but their 800 number would only tell me (by recording) to report app issues on the web site. Clicking “help” in the app takes you to that same site, and the answer to “how to report an issue” on the site says to click “contact us” under “help” in the app, but no such option exists. There’s literally only “help” which takes you to the web site which says to report in the app……..
So, I went in to the store today, showed them the order (which the app still lists as pending), explained the issue, figuring since the order was shown as paid, they could simply make good on it now. I was told that they couldn’t make food for that order, that I would have to order again and dispute the previous charge with my bank!! I just did and got my money back, thankfully.
I also tried contacting Subway directly before my bank, but their 800 number would only tell me (by recording) to report app issues on the web site. Clicking “help” in the app takes you to that same site, and the answer to “how to report an issue” on the site says to click “contact us” under “help” in the app, but no such option exists. There’s literally only “help” which takes you to the web site which says to report in the app……..
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A beginner
I just signed up and it was pretty painless. I’m typically very frustrated by the time I’m finished unless I Chuck my Phone out the window before I’m done. The application/ sign up process was easy. Ordering sandwiches was a step by step process and the pictures make it easy to follow. I forgot to order my choice of cheese but in the checkout yiu have one last chance to add or subtract items. Also the locations chapter was easy to follow and subway allows Apple Maps so I’m not forced to download another map app I don’t necessarily want, thanks for that consideration. To summarize; my lengthy review; signing up is breeze just read the instructions & follow the steps. If you’re not on your own turf Locating a store is a cinch if you know where you are. If you don’t know where you are it’s likely you need more than a sandwich. I found this app to be problem free. Besides there really isn’t a Cadillac problem that can’t be fixed with a stomach full of Subway is there? Slow your roll (wheat , Italian, or artisan lol couldn’t help it ) slow your roll you’ll be unwrapping that delicious 12 inches of Yummy in no time. Cant eat the whole thing? Wrap in some plastic and BAM! Lunch tomorrow cuz its stays fresh even overnight. You’re welcome, k&g Henson Murrieta Ca
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