Subway® User Reviews

Subway®

Doctors Associates Inc

Food & Drink

Reviews Summary

Positive highlights

🚀

This app hasConvenient for ordering and picking up sandwiches

💰

This app hasOffers rewards and discounts for frequent customers

🍔

This app hasAllows customization of sandwiches through the app

🌟

This app hasPositive experiences with friendly and efficient staff at some locations

Negative highlights

⚠️

This app hasFrequent app glitches, crashes, and issues with placing and completing orders

🔍

This app hasDifficulty in locating and selecting the correct store location

🤖

This app hasLack of responsive customer support and inability to cancel or modify orders

🚫

This app hasLimited menu options and customization compared to in-store experience

💳

This app hasIssues with payment methods, including inability to use gift cards and split payments

🕰️

This app hasInaccurate or outdated store hours and inventory information in the app

Top reviews

Most RecentHighest RatedLowest Rated

Charged for sandwich by closed restaurant

Updated: heard back before I had to go through my credit card company and they are refunding the purchase. Still hesitant to trust the hours in the app going forward though

Ordered a sandwich through the app for a restaurant that was supposed to be open until midnight (according to the app), received my confirmation email, arrived at the store at 10:55 and it was very clearly closed (with hours posted as open until 11:30pm). Couldn’t cancel the order since the only way to do that is by calling the restaurant who obviously didn’t pick up. Only customer service contact is a form, so filled it out explaining what had occurred and asking for confirmation I wouldn’t be charged. Four days later my credit card has been charged and I have no response from customer service, looks like I’m going to have to deal with this through my credit card company. Clearly deleting the app as it defeats the purpose of ordering ahead if the restaurant might not even be open and they charge you for food you don’t receive

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S Henk

6 years ago

No wallet support

No wallet support for rewards even though it states it does. At least update your description so it’s not misleading.

Ethgri

6 years ago

Response from developer

Your feedback is really important to us and we're always looking for ways to improve your experience! We currently do not support Apple Wallet. We are working with Apple to resolve this discrepancy, and we’re also working to improve our guest experience in this area.

Needs apple wallet integration

Add apple wallet integration, super buggy seem to get errors on most screens even with running the latest version. Tim Hortons recently released their rewards program app and it works perfect and wallet integration take notes subway.

Nick05!

6 years ago

Response from developer

Hi there, please contact our support team by tapping 'Contact Us' in the Menu, at (833)-778-2929, or by email at appfeedback@subway.com. Have your app version, device type, and the steps to reproduce any errors ready- so we can investigate and address these concerns for you. Thank You!

Needs Apple Wallet Support

Bought this app expecting it would work as advertised in stores. I guess Subway lied about Apple Wallet support???

Qeicneivkkovk

6 years ago

Response from developer

We currently do not support Apple Wallet. We are working with Apple to resolve this discrepancy, and we’re also working to improve our guest experience in this area.

Apple Wallet?

Nice app. But according to the description the app supports Apple Wallet, I can’t seem to find any way to add the rewards card to the Wallet.

Luc Desaulniers

6 years ago

Response from developer

Your feedback is really important to us and we're always looking for ways to improve your experience! Feel free to reach out to our team by tapping 'Contact Us' in the Menu, at (833)-778-2929, or by email at appfeedback@subway.com.

Wallet support

Literally downloaded the app for the wallet support it claims it has in the store. It does not have the support it claims. Please add this!

DotJersh

6 years ago

Response from developer

Your feedback is really important to us and we're always looking for ways to improve your experience! Feel free to reach out to us at (833)-778-2929 or via email at appfeedback@subway.com.

Worst location intuition app

Today I spent $24 dollars for an $8 order. I use food apps all the time and this app is by far the worst at picking up my location...I only order in two locations and every single time it picks the wrong location...other apps see where I am and what locations I most commonly use and when I place the order it’s always in the right location...today I had an order go to an Anaheim location, and San Pedro location (West St). The problem is I wanted the order to go to the San Pedro location on Western (which is the only San Pedro location I ever visit). I have never visited the one on West. I even tried to cancel the order and the person on the phone said they didn’t know how this could be done and unfortunately they could refund me...long story short two locations today got $8 from me and I am not picking up the food. Spent $24 today and I only wanted to spend $8. This app by far has the worst location intuition of any food app I have ever used. Thanks Subway for the fun day! My recommendation for anyone using this app is to diligently check the location even if you go to the same location every single time!

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DavidOrta

7 years ago

Location in Canada

I can’t locate any store in Canada.... so, this app is only for US ????

Icy-cloud

7 years ago

Beautiful app, excellent functionality.

I don’t know what this app used to be a year ago, but it’s great now. I think all those low reviews are now completely unrepresentative of this app.

Apple Pay and iPhone X support would be nice, but I’m sure that’s coming.

aluminumpotato