Subway support helped solve accessibility issue with VoiceOver! Might have been iOS version issue.
THANKS to Subway phone tech support, we figured out what the issue might have been.
I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone.
So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work!
And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen.
MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility!
THANK YOU AGAIN!
The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being!
Tina E.
ORIGINAL REVIEW TEXT, which no longer applies:
How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone.
So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work!
And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen.
MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility!
THANK YOU AGAIN!
The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being!
Tina E.
ORIGINAL REVIEW TEXT, which no longer applies:
How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
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Needs a location improvement
If you use different subway locations (you travel for work), it will sometimes revert back to the location from your previous order. I was in Highlands Ranch, Colorado making a delivery (I’m a trucker) not 200ft from a location. I changed the location in app to that store. As I placed the order it reverted back to the previous order location in Longmont, Colorado from 3 weeks earlier and sent the order to that store. When I got the confirmation email I noticed the mistake and called that store to explain to them what happened. The store manager told me “it’s an electronic payment and there’s nothing she could do”. I asked her not to make the sandwich as I wouldn’t be able to drive 2hrs with traffic for a $7 sandwich.
I contacted subway through the email I found on the app and they responded with each store if individually owned and there was nothing they could do. So I was charged the money anyway. I know it’s not much money but if it happens to even 1% if the people that use the app it’s a lot of money subway if profiting for nothing. It’s a simple fix that they need to do.
If you only ever use one location it’s a great app but if you use multiple locations for lunches at work or something it’s not worth the time you’d save. I’m deleting the app and subway isn’t in my lunch rotation anymore.
I contacted subway through the email I found on the app and they responded with each store if individually owned and there was nothing they could do. So I was charged the money anyway. I know it’s not much money but if it happens to even 1% if the people that use the app it’s a lot of money subway if profiting for nothing. It’s a simple fix that they need to do.
If you only ever use one location it’s a great app but if you use multiple locations for lunches at work or something it’s not worth the time you’d save. I’m deleting the app and subway isn’t in my lunch rotation anymore.
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Response from developer
Hi, there. We are sorry to hear that this has been your experience. You can contact our support team by tapping 'Contact Us' in the Menu or at (833)-778-2929. If you can, have your app version, device type, and steps to reproduce any errors ready- so we can investigate and address these concerns for you. Thank You!
Awful experience
I downloaded the app because the regular online ordering failed miserably. And it was even worse. It took me 10 minutes to find the fine print to add/customize normal toppings. Next, the site kept telling me my local store was closed, when a phone call verified it was very much open. Next, after that ordeal, despite trying three(!!) methods of payment, every one failed, returned a random error and then I’d get logged out, forcing me to log back in and do it all over again. Same problems each time. Lastly, all the hmHelp or Contact Us links threw up a 404 Not Found error. Wonderful.
So I download the app. At least this one shows my local store as open, but while attempting to build a sandwich, I notice that if you try to add multiple toppings from a category (i.e. cheese), it removes the one you’ve already selected. So if you want cheddar and swiss on that sub, you’re apparently out of luck. I gave up after this. So who knows whether the app would have had the same payment glitch. I won’t be finding out anytime soon. Tonight just became pizza night.
It’s 2019, guys. Fix your tech.
So I download the app. At least this one shows my local store as open, but while attempting to build a sandwich, I notice that if you try to add multiple toppings from a category (i.e. cheese), it removes the one you’ve already selected. So if you want cheddar and swiss on that sub, you’re apparently out of luck. I gave up after this. So who knows whether the app would have had the same payment glitch. I won’t be finding out anytime soon. Tonight just became pizza night.
It’s 2019, guys. Fix your tech.
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Always have problems in the store
I’ve previously tried to have my barcode scanned in the store to earn points only to be told either the scanner doesn’t want to scan it, doesn’t work, or some other reason. Today was the first day I made an order on the app and went to pick it up. Not only was my husband’s order wrong but the female employee was not even trying to see my phone to verify that my order did indeed include a 3rd FREE footlong sub. I mean...absolutely REFUSED to look and even MAKE the sub! It was paid for ahead and everything. The other employee there did look at my phone and verified that there was in fact a 3rd sandwich in my order but ended up having to pay for it out of pocket himself?!?! He shouldn’t have had to have done that for my order to be made as the promotion was for Buy 2 footlongs and get 1 footlong free. The woman who refused to look at my phone then said that I shouldn’t place the order online anymore and just show them the offer in the store. I don’t know what the heck is going on but this app is more of a hassle than anything for the few times I’ve actually tried to use it.
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Did not work
This app would be great for big orders “when” it works. I took 30 minutes to put in a very large order. It said it went through and a pick up time. Came at the pick up time and found out that it had been voided. Called the bank and found out that they charged us for the order. 10 minutes later Subway voided the order from the bank too, nothing to do with the bank. Had to then get in a long line and re order our large order. What a waste of time! Called the 800 number they don’t care and told me it’s on the specific store side. All I got back from the store was a already formed email that they send to every customer who has an issue. Not ever using this app again. Waste of my time! No one cared to tell me how this can be avoided again or if I use the app again if this would happen again?!? If I want to make a large order I will go somewhere else that cares to have my business.
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doesn’t reflect food items at store locations
Subway doesn’t update the app!
Food items are still listed even though they have been removed from the menu.
Also, local store inventory is not in sync between corporation so the app doesn’t know if they have items in stock or are temporarily out... so if your lucky you will get a call from the store location telling you they don’t have what you ordered or the items not on their menu and you have to give them a replacement order over the phone on the spot. Or you get to the store expecting to pick up your order only to find out they don’t have the items and you need to make your sandwich/s anyway.
And... that doesn’t take into account the possibility the price of what you then order for replacement is a lower price then the original order but that’s just to bad, because you already paid the price for the higher items so you’re expected to “eat” the difference in price because you ordered and paid online on the app! So that’s just to bad for you... convince comes at a price and we definitely pay that price with subway... if you like gambling then this is your app... you roll the dice every time order...
Food items are still listed even though they have been removed from the menu.
Also, local store inventory is not in sync between corporation so the app doesn’t know if they have items in stock or are temporarily out... so if your lucky you will get a call from the store location telling you they don’t have what you ordered or the items not on their menu and you have to give them a replacement order over the phone on the spot. Or you get to the store expecting to pick up your order only to find out they don’t have the items and you need to make your sandwich/s anyway.
And... that doesn’t take into account the possibility the price of what you then order for replacement is a lower price then the original order but that’s just to bad, because you already paid the price for the higher items so you’re expected to “eat” the difference in price because you ordered and paid online on the app! So that’s just to bad for you... convince comes at a price and we definitely pay that price with subway... if you like gambling then this is your app... you roll the dice every time order...
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Broken, Buggy, and just plain Bad
The Subway app has updated and changed for the worse. First is that the app makes it ridiculously difficult to select or change the store your ordering from. Sometimes even refusing to do so after you select the store you want, and given the no refund policy it can hurt having the sandwich you payed for in the wrong place. Second the app constantly runs into errors having once completely ignore my order, after I had ordered it and everything.
Lastly the app charged me TWICE for one sandwich. The app order history says one sandwich, when I picked it up I had one sandwich, but my transaction history on my bank account has two separate identical charges for the sandwich. I am currently trying to see if this can be resolved but be warned.
With the above said there are more rough unintuitive parts of the app like accessing your cart or editing it bar those problems don’t bring actual consequences like misplaced, unplaced, or double charge orders like the other problems.
Before the update the app didn’t have these frustrating problems but now I just say, call the store ahead instead and save yourself the trouble.
Lastly the app charged me TWICE for one sandwich. The app order history says one sandwich, when I picked it up I had one sandwich, but my transaction history on my bank account has two separate identical charges for the sandwich. I am currently trying to see if this can be resolved but be warned.
With the above said there are more rough unintuitive parts of the app like accessing your cart or editing it bar those problems don’t bring actual consequences like misplaced, unplaced, or double charge orders like the other problems.
Before the update the app didn’t have these frustrating problems but now I just say, call the store ahead instead and save yourself the trouble.
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Horrible at choosing location
I have a subway right across from my job, we were pretty busy so I ordered food through the app so I can just pick it up and go back to work. However, the app threw my order to a subway that wasn’t near me. So when I went to the subway across the street, the cashier said she had not received any mobile orders all day. I showed her the app and confirmation and we said that the address wasn’t this location but for the subway down the street. Already agitated I just had them do the order there and I paid. I called the subway where my order was placed thanks to the app and they said they couldn’t cancel it because only the manager knew how. I called the next day and spoke to the manager (Ignacio) and explained the situation to which he said “ I don’t know why the staff didn’t call me to explain the cancellation process because now it’s too late to do it.” He did offer store credit to which I refused because that location is not near me plus I had already bought the sandwiches again from the subway across my job. The manager said he would call me back in a few minutes and of course two days later I have yet to receive a call. I disputed the charge through my bank, deleted the subway app and am never going to subway again. Thanks Ignacio for being so unprofessional and unhelpful.
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Response from developer
We apologize for any inconvenience this caused. Please contact us by tapping "Contact Us" in the app menu, at (833)-778-2929 or by email at appfeedback@subway.com- so that we can make this right! Please mention your concerns, the restaurant location, and your user name while contacting us. We look forward to hearing from you.
Simply doesn’t work!
I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!
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Response from developer
Hey, there- we're working every day to improve the app experience and we wanted you to know that this issue (the "spinning issue") should now be resolved (with version 15.2.0). If you have further difficulty, we are always here to help at (833)-778-2929, by tapping 'Contact Us' in the App Menu, or via email at appfeedback@subway.com. Thanks!
How is it great yet terrible?
i’ve used this app for a very long time and I always run into problems when ordering. Right now the app is saying I have rewards that have expired and that I need to click manage settings or something when I don’t have any rewards on there so the option to manage them won’t even pop up now I wanted to get food before I go to work and I’m not able to do that because it’s not able to process my order without me removing something that can’t be removed. It should have an automatic reset if there’s no rewards, instead of making you manually remove them, the system takes it off for you it’s ridiculous how many times I’ve had to go through this
also I hate how if I accidentally click a different link it’ll have to restart the whole page with the logo in the white background (ex: accidentally pressing the map link on the app and having to wait for the previous page to reload when it should not be that complicated)
I love subway really but this app is just terrible and needs tons of work.
also I hate how if I accidentally click a different link it’ll have to restart the whole page with the logo in the white background (ex: accidentally pressing the map link on the app and having to wait for the previous page to reload when it should not be that complicated)
I love subway really but this app is just terrible and needs tons of work.
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