Disappointing
I’m a big fan of eating at Subway because of how much you can customize things. This app doesn’t let you do that nearly as much. Items like the Steak & Cheese don’t give you the option to select a Footlong, which is frustrating because Subway currently has an offer of $5 footlongs if you order 2 on the app, which this prevents me from taking advantage of. Entire menu items are completely missing from the menu as well, like the Ham and Turkey sandwich. Also, other ingredients, such as bell peppers, are completely missing from the Customization page; but when I go into the local store in-person, they have them in stock.
I also sometimes like to add other meats to existing menu items, but the app only allows Pepperoni, Bacon, or Guacamole as custom add-ons. I know from working at a Subway restaurant in the past that it is just as easy to add items like Salami, or almost anything else, onto an order; yet the app doesn’t allow that.
All in all, these issues with this app have prevented me from being able to order what I want from Subway via app. The Subway website has all the same problems. During this pandemic, that means I cannot order from Subway at all.
I also sometimes like to add other meats to existing menu items, but the app only allows Pepperoni, Bacon, or Guacamole as custom add-ons. I know from working at a Subway restaurant in the past that it is just as easy to add items like Salami, or almost anything else, onto an order; yet the app doesn’t allow that.
All in all, these issues with this app have prevented me from being able to order what I want from Subway via app. The Subway website has all the same problems. During this pandemic, that means I cannot order from Subway at all.
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Horrible every time
I’m floored this app has such a high rating. I find it very cumbersome to use. Today when double checking to make sure I chose the “toasted” option it takes you through customizing and then the “add to bag” comes up again. So I needlessly doubled my order and received 4 foot-longs instead of 2. None of those darn things are toasted either.
Secondly, the stores I frequent are poorly run. I’ve had numerous occasions where they’re out of guacamole and then look at me like I’m from outer space if I ask if they reimbursed me for the extra charge. Today I got to the car and realized they sent me without any napkins. They didn’t see my special request to put the meatballs on the side of the meatball sub because- kids- and there’s no option to just custom order a sub with pizza sauce, pepperoni and olives.
It’s all so frustrating I had given it up completely then came back thinking it would speed up our road trip. Now I have a mess of 2 extra sandwiches, no napkins, loose meatballs and a crabby family all around. Not to mention I bought more sandwiches than I care to transport or eat. I won’t be back.
Secondly, the stores I frequent are poorly run. I’ve had numerous occasions where they’re out of guacamole and then look at me like I’m from outer space if I ask if they reimbursed me for the extra charge. Today I got to the car and realized they sent me without any napkins. They didn’t see my special request to put the meatballs on the side of the meatball sub because- kids- and there’s no option to just custom order a sub with pizza sauce, pepperoni and olives.
It’s all so frustrating I had given it up completely then came back thinking it would speed up our road trip. Now I have a mess of 2 extra sandwiches, no napkins, loose meatballs and a crabby family all around. Not to mention I bought more sandwiches than I care to transport or eat. I won’t be back.
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Broken
I tried to place an order with a coupon. Turns out the coupons aren’t accepted at my local subway. That’s fine. But the order said it’d be ready for pickup at 9:30 PM which was HOURS after I placed the order. I called the Subway and told them I wanted to cancel that order and that the app said it would be ready at 9:30 PM. They said no order came in. So I said that’s fine but I don’t want the order if it does. Unfortunately there’s NO way to cancel orders from the app. Here I am at 10 pm getting angry calls from Subway saying hey come pick up your food, we’re trying to close. I explained to them that I called and canceled hours ago but no order was showing. So when my order finally showed up they made it and charged me. I told her I wanted a refund which at first she wasn’t going to give me. Eventually they decided to refund my money. I’m not mad at the subway because it’s the app’s fault for not having a cancel option. I imagine after hours they had done forgotten about my phone call and fulfilled the order not thinking anything of it. Either way, I’m deleting the app. If my local Subway isn’t going to utilize the coupons advertised, there’s no real incentive to keep it anyways.
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Worst app ever!!
I placed an order on the app an hour in advance and realized that it was at the wrong location. The app doesn’t allow you to cancel an order, to do so you would have to contact the restaurant. I called them and they said that they haven’t received the order and they hung up in my face. I called back and the guy said that he checked the orders and mine hadn’t shown up. He asked what time i placer the order for and I told him 8:15pm as it was about 7:20 pm. He said (with the rudest attitude) to call back closer to the order time to cancel. I said I would and I placed an order for the correct location. I called them at 8:05 pm and nobody answered. I called them at least five more times with no answer. I decided to go to the restaurant and handle it inside. It took 30 minutes to get to the front of the line and the girl couldn’t do anything. I was extremely late for work waiting on that line and I HAD to take the sandwiches. They were prepared incorrectly on top of all of it and I still had to pick up my order at the correct location. I’ve never know an app not to have a cancel option. This is ridiculous and I want a refund. Never using this app again. It was a complete waste of time and money
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Can’t even subscribe
I downloaded the app. It seems I can’t even create an account since the app is constantly out of service. The only phone # in United States , while I am in Canada
Absolute Garbage
Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
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Junk
App wouldn’t let me make an account. Said I already have one. I do not.
Couldn’t sign up
It wouldn’t accept my gmail account, so they don’t get my business.
I got robbed on an order wasn’t able to get a refund
So I was testing out the app and accidentally placed an order, It didn’t really give me a confirmation to make sure that I didn’t accidentally hit the place order button, second of all I followed the steps to try to cancel which was only to call the store that I made the order from which I did and the store manager said they had canceled my order and that I should receive my refund, however I looked at my bank statement and realized i was still debited, so I called the same store back and they said there wasn’t anything they could do about it and that I’d have to go to the website. So I went through the website and it didn’t even have an option for any issues of such, cancellations. So I had to just try and contact them and send them a note and still haven’t received anything. So now I most about $20 and no food even. I hope they have a better way of resolving this typical issue otherwise I highly don’t recommend this app especially if you have a kid or someone that might accidentally push the place order button when you aren’t actually ready to..
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App is defective
Today I placed an online order for a what’s considered a spicy Italian sandwich and I’m aware that it takes up to 24 hours to load you points but something wasn’t right. Hours after getting my sandwich I went in the app and it read,” it wasn’t able to add my points”, so I checked my email to make sure it confirmed that I purchased it. In which they sent my confirmation, but the app continued to say an error occurred while trying to retrieve points. So I clicked the scan icon to see if anything would happen, and once I clicked it. Actually every time I clicked the icon the subway app would disappear, and it would go to my home page. So I checked my WiFi to see if that was the problem which it wasn’t, and then I logged out. Once I did that it, the app said its performing maintenance on their registration process. That’s just makes me upset because I don’t know if this maintenance is going to cancel the points I already have and on top of that I never got my points from the order I just purchased. There is no history of my purchase on the app (before logging out) because there was an error. So if I could be helped out I would really appreciate it. Also on top of that this was my first time using your mobile order, so this experience makes me skeptical of ever using it again.
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