yeah no thanks
app popped up with a message asking if I was "enjoying" It after using it for less than ten minutes. It took all of those ten minutes to get through the glitches so it would actually allow me to order, so I said no, I wasn't. The next pop-up was the most condescending "Oh no! Do you want to tell us more?" I've ever seen. I hit yes, thinking it would take me, like.... anywhere. Here, maybe? To a form that you can submit on their website or through their app (if you can get it to work long enough to find it)?
Nope! It asked if I wanted to call them. The ONLY option it gives for feedback about a bad experience is calling and talking to someone on the phone. What year is it?? I get that it took them four years longer than any other fast food joint to actually have an app in the first place, but surely, *surely* they aren't only giving that option for frustrating experiences because they know very few people will actually call, right? That can't possibly be it. Sure, there is literally no reason to *only* have a phone option in the year 2020 for a major fast food joint, but.... okay, there's no but. So hey, congrats! A one star review and a rant, just like you really didn't want me to ◡̈
Nope! It asked if I wanted to call them. The ONLY option it gives for feedback about a bad experience is calling and talking to someone on the phone. What year is it?? I get that it took them four years longer than any other fast food joint to actually have an app in the first place, but surely, *surely* they aren't only giving that option for frustrating experiences because they know very few people will actually call, right? That can't possibly be it. Sure, there is literally no reason to *only* have a phone option in the year 2020 for a major fast food joint, but.... okay, there's no but. So hey, congrats! A one star review and a rant, just like you really didn't want me to ◡̈
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Not great...
Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready.
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Convinient and has rewards
I used this app a lot for the rewards program, and now I use the mobile ordering even more since COVID restrictions in my town. You can select all items from the menu and indicate the specific bread, meat, toppings and sauces. I love how you can even indicate whether you want the regular amount or if you’d rather have more of a topping or less of the amount. You can also add on “ make it a meal” or side items individually. It is great that after you make an item you can select it as a favorite and put a name on it. This makes it easier the next time you are ordering for a family you just go to your favorites and you can find all your items already built to suit for each person. Additionally, you automatically earn points toward your reward tokens with later turn into cash rewards toward your purchase. The only downside the the rewards is that they do expire so don’t forget to use them. Last perk...well you can skip the line of course. It indicates what time your order will be ready and you can skip the line and go to the register to pick it up. Your all done because you already payed online. Great app!
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Curbside Pickup
Here’s a thought...McDonald’s has Curbside Parking signs with numbers on them so when you order curbside from the app, you pull into an available spot and put that number on the app. When your order is ready, they ( the McDonald’s employee ) will bring it to your car knowing the number you put on your app when ordering.
Why not develop that same system with Subway instead of putting the model and color of your car and saying “I’m Here.” Because in reality, by putting the curbside number on the app, they ( Subway employee ) know you are here waiting anyways. Nobody cares about the make, model, and color of the car when ordering food. It’s all about getting the order to the right person in a timely manner. Also their are so many different shades of each color of each car out there. So I would suggest using the Curbside number system which will make things much easier and smoother for all ( for the patron and the employee ).
Why not develop that same system with Subway instead of putting the model and color of your car and saying “I’m Here.” Because in reality, by putting the curbside number on the app, they ( Subway employee ) know you are here waiting anyways. Nobody cares about the make, model, and color of the car when ordering food. It’s all about getting the order to the right person in a timely manner. Also their are so many different shades of each color of each car out there. So I would suggest using the Curbside number system which will make things much easier and smoother for all ( for the patron and the employee ).
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Doesn’t work
App won’t let me register so it gets a 1 star for functionality.
New registration
New registration is not working, when I key in my email, the apps keeps saying I need to use proper account. I tried gmail and hotmail still not working at all.
Absolute waste of time of an app
The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.
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Horrible app
I don’t know what’s up with this app but it keeps changing my name to my husband’s name but as soon as I go under account and click on ‘name’ it clearly shows my name then changes the name back to mine. It caused a problem today when I ordered online for pickup. My husband went to pick it up and they claimed it didn’t go through. Then I go in and show them the order number and they claim it was never received by them and they suggested I reorder in person and pay again. Upset, I leave. Upon getting home, the app shows my order is ready for pickup so I call the store again. They claim they still hadn’t received the order and that it must be an automated notification. Three hours later I receive a call from said subway asking if I am going to pick up my order as it has been hours since it was ordered online. I tell the person they must be joking because I was there hours before trying to pick it up when they said it didn’t exist. It was apparently under my husband’s name somehow. You would think they would have asked my husband if it could have been ordered under his name somehow but neither of us even thought about that. You would also think when she asked me for my order number something would have showed up in their system. Worst experience ever.
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quite literally the worst app i have ever used
where to even start? i have no idea how the app has 4.8/5 starts because every time i try to use this app, i run in to NUMEROUS issues to the point that i give up and usually end up getting food elsewhere. it’s slow, and doesn’t even work half of the time. when it does, i encounter error after error. it asks you to confirm your order location approx FOUR separate times during the ordering process, you cant use a gift card unless the balance covers the entire order total (cant split between a debit/credit card and gift card - so dumb) and editing your sandwich is so lengthy and unnecessarily difficult. setting a payment method is a nightmare and again, i don't think you can even use a gift card loaded to the app in person at a subway unless it covers the whole total???? the app also shows pop up ads CONSTANTLY throughout the ordering process which is just annoying and a nuisance. takes you to the final order page after every item you add - also annoying - and it’s so tedious to try and edit an item added to your cart. overall the WORST experience i have had using any app ever, not just food wise. do better subway.
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Wish I could rate a zero
I ordered and picked up an order though this app on 7/23 and didn’t seem to have any issues. Two hours later, the store called me to tel me that my order needed to be picked up! I had already done so! Much to my chagrin, there was a different order - two sandwiches instead of the three I ordered. I thought it would be simple and the store would cancel the order - NOPE!!! The manager said they didn’t get any money for the sandwiches and they could not stop the pending charges or reverse them so I would have to submit an online request for reimbursement because I used this app - but wait it gets better - I submitted my request that day and waited patiently for a response, but on the eighth day I called corporate. Corporate told me that they would do anything for me either and I had to take the time to dispute the charge with my own bank:/! I was told this subway is a franchise and therefore not part of the subway corporation?!?!?! Best part is I’m the only on that is out of luck - the franchise and the corporation still have my money!!!! The lack of support and customer service has been appalling. I have now spent my time disputing this charge with my bank. Subway you have really dropped the ball on something that could have been so easy to correct ON YOUR END! BEWARE OF USING THIS APP! Shame on your practices Subway.
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