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App does not work and terrible service
App does not work, it crashes. It crashed when I requested to do the appointment and after that I haven’t been able to login. The forgot password option does nothing. I have called the phone service and they are very kind but informal, I was supposed to get a call back from the representative working in my case after waiting for a week, I called and they recommended the physician that is closest to my home which is not good and was the reason to request Grand Rounds service. I wasted a lot of time with the app and calling for nothing.Show lessLara25alexa
Love this app!
This app is great for managing health care finances and for finding high quality in-network providers in my area. You can view HSA balances, progress toward deductibles, and costs for certain procedures or appointments based on your personal healthcare plan. I have also used the messaging tool in the app to send documents to a Grand Rounds clinician. So easy!Show lessawesome1015675
Love the telemedicine and finding a specialist
I have had a few telemedicine visits and they have been excellent. My favorite feature though is being able to find the best doctor in a given specialty in my network. I was able to find a pediatric ent for my daughter easily and I feel confident based on Grand Rounds recommendations that I am getting the best possible care for my family.Show lessColoradoMtnMama
So far everything is good except one thing
I like the app so far, however I wish there was a way to add my ID card to the Apple Wallet. I could do this when I had Anthem Insurance, and it’s nice being able to access the ID card without unlocking my phone. When I go to the doctors, they always want to see the ID card, and I prefer not unlocking my phone before handing it to strangers. Otherwise I haven’t had any issues with the app itself.Show lessKirizan82
Developer Response
iOS developer here: Totally agreed! The iOS system integrations are great and we're planning on doing more of them where they make sense. Keep an eye out for updates soon!Great service, app has some minor bugs
Very convenient app. It’s helpful to have policy information close at hand. I use it to track my deductible and health spending account. When I lock my phone, the app takes a bit to reopen. Usually I’ll have to kill the app and relaunch it for it to load back into the dashboard. Additionally, if I get a push notification and attempt to open the app by clicking on the notification, it will load for a long time and sometimes I’ll just need to kill the app and relaunch (as with the other issue listed above). The bugs are what made me give it 3 stars.
Devs did a great job on designing the app. It’s visually appealing and super easy to navigate. Once the bugs get squashed, it’d be a 5 star app.Show lessH. Habilas, Esq.
Developer Response
Hey! Mobile engineer here: Thanks for the thoughtful feedback. We've opened a couple of tasks to track these issues down. We're working on making the Grand Rounds app the best experience possible—If you run into anything else that's not excellent please keep letting us know! You can always reach us here, or at app-feedback@grandrounds.comExcellent support and advice
I contacted Grand Rounds to obtain a second opinion on a medical condition. They were incredibly supportive, knowledgeable and responsive. I was amazed at how prompt they were to get to work on my case. What a fabulous resource. My one suggestion is that they improve their app to work in landscape mode on the phone and iPad. Otherwise the app is very user friendly.Show less128er
