Leave a Review Glofox
Basically unusable
The “no internet” error message is constantly there and covers other menu items. Means I can’t navigate or use app. Have tried many times to log in and so my gym reset my account. When the error does go and I try reset password I never receive an email. Have checked with my gym and it’s the right email. I don’t know how an app this buggy ever made it online.Show lessEllexox
Developer Response
Hi there, we're sorry about your experience with the app. We kindly ask you share some additional details to help us troubleshoot. If you can share the screen recording of the issue and the name of your studio at mobilefeedback@glofox.com, that would be very helpful. Thank you!Easy to use! Love the store feature
Great app, super easy and I’m a huge fan of the store feature to make purchases a breeze.Sharksbitesoflife
Developer Response
Thank you for your kind words! We're thrilled to hear that you're a fan of our app and that you find it super easy to use. We're also delighted that you appreciate the store feature for hassle-free purchases. Your feedback is greatly appreciated, and if you ever have more to share or any suggestions, please feel free to reach out. We're here to make your experience even better!Easy to use
Easy to use and the best way to secure a spot for all of the classes at my gymmarley750
Developer Response
Thank you for your feedback! We're delighted to hear that you find our app easy to use and the best way to secure a spot for all the classes at your gym. If you have any suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We're here to help you make the most of your gym sessions!Great App!!
Way easier and more intuitive to use. Love the quick book feature!! Love being able to scan in without having to have a keycard and love that I can buy store items right from the app!! Such a great app!Chaitealattegirl
Developer Response
Thank you for your enthusiastic feedback! If you ever have more to share or any suggestions, please feel free to reach out. We're here to make your experience even better!Same great App, same great Brand, new & improved logo
Being a part of a bigger brand allows for a quicker more streamline process to fixing bugs and most importantly evolution! This app went from good to great!jphipps1
Developer Response
Thank you for your positive review! If you have any further insights or suggestions, please feel free to share. We're committed to making our app even better!Calendar issue
When I tap on “today” it pulls up the calendar for “tomorrow”!!!ssdsham
Developer Response
Hi! We kindly ask you to share a screenshot of the issue and the name of your studio at mobilefeedback@glofox.com. We'll look into it and try and get this sorted for you!Not functional
Tried to register several times but the screen appeared dead. E.g. doing nothing when trying to enter my email and password. Red flag!Overpasswords!!
Developer Response
Hi! We're truly sorry to hear about the issues you've faced while trying to register. This is not the experience we aim for, and we want to resolve it as quickly as possible. Could you please email the name of the studio and, if possible, screenshots of the issue to mobilefeedback@glofox.com? This information will help us investigate and correct the problem. Your feedback is crucial, and we appreciate your time and patience. Thank you!As bad as Mindbody!!!
Note* if you read this and still use this service, you deserve what you get!! *. I moved away from “Mindbody thinking this service was way better “according to their sales rep”, but after the sales was done so was the good service!! I still used the service after the fact because I migrated all my client info over by then, so let’s start the list of B.S…
1. EVERY CHARGE THEY CLAIMED WAS LESS TURDED OUT TO BE MORE!!!!
They cost way more than Mindbody do, it’s just hidden in a lot of smaller fees you’ll find later…
2. Help: no one knows anything, IF you get into contact with someone then they need to transfer you to someone else that might know how to help you then on and on.. grab a snack and just pray they find someone, you’ll be there for a while or they’ll “maybe “ call you back!!!
Contact: there’s never ANYONE available!! I don’t need to go in on that….
Fees: they have more hidden fees and taxes than a ninja have weapons!!!
The lies: They’ll say this system is easy and user friendly, some is true until you need to change something in your own system then ooohhh boy!!!! I can add more but I’m sick of typing, I’ll just say this.. the ONLY people I recommend to use this service is people I HATE and want to see them suffer😈….Show lesstafdirty
Developer Response
Hello, we are really sorry to hear that your experience with our service hasn't been positive. Regarding the fees, could you share more details about the additional fees you mentioned? We would like to investigate this further. With regards to customer service: We apologize for the difficulties you've experienced reaching our support team. Could you provide more information on what specific issues you needed help with? This would help us improve our response time and support. For the system functionality: If you've found certain aspects of the system difficult to navigate or change, could you share which features you had trouble with? We're always working on improving the user experience and your feedback is invaluable. We would greatly appreciate it if you could send the above details to mobilefeedback@glofox.com so we can investigate these issues further and take action.Logs me out every 2 weeks - super annoying
No other app will log you out every week or so but this one. So frustrating as I use unique passwords which I often don’t have on my phone meaning I can’t log back in and have to do the forgot password link when walking up to the gym so I just end up having the front desk people log me in manually everytime I come in. Fairly terrible experienceShow lessNauxiin
Developer Response
We're genuinely sorry to hear about the frustration you're experiencing with frequent logouts. We understand how this can disrupt your routine, especially when you're on your way to the gym. We've recently implemented a fix to address this issue. If you continue to face this problem, could you send more information to mobilefeedback@glofox.com? Thank you for your understanding and assistance.Says no internet connection when I have full 5G and wifi connection
Difficult to use this app as it often says no internet connection . I check to confirm I have working internet connection and it still doesn’t work. I then need to go to my Pilate studio website and book in that way. So it’s a pretty terrible CX.Nadine048205
Developer Response
Hello, we're truly sorry to hear about the difficulties you've been experiencing with our app. The issue of receiving a "no internet connection" message despite having a working connection is certainly frustrating, and not the user experience we aim to provide. To help us address this problem, could you provide a bit more detail? For example, do you experience this issue only when trying to book a class, or does it occur with other functionalities within the app as well? Screenshots of the error message would also be very helpful. Additionally, could you share if you have noticed a pattern with this issue, such as it happening more frequently on WiFi or mobile data, or at particular times of the day? Could you kindly send this information and any additional insights to mobilefeedback@glofox.com? Your feedback is crucial in helping us understand and solve this problem. Thank you for your patience and help in this matter.
