Leave a Review Glofox
Cant cancel membership
I cannot cancel my membership i will give you four stars if i get a guide on how tooglofoxiswastingmymoney
Developer Response
We're sorry for any confusion regarding the cancellation of your membership. While our app currently doesn't have a direct option to cancel memberships, you can do so by contacting your studio directly. They should be able to assist you with your request. For further assistance, you can provide details about the studio you're associated with and any specific issues you're facing while trying to cancel. Kindly share these details at mobilefeedback@glofox.com so we can help provide additional guidance. Once you're able to cancel your membership as desired, we hope to earn that additional star in your review. We're committed to improving your experience and your feedback is valuable to us. Thank you for your understanding and help.Good booking app but beware…
The sport centre I’ve been booking through don’t have a refund capability set up but also no details or terms of conditions for booking so this is not known at point of booking/cancelling. It’s only because I noticed the payments on my statement that I’ve now queried this. Happy to take my money but not voluntarily give it back. Very doggy. Technically fraud.Show lessFrustraingdotcom
Developer Response
We're truly sorry to hear about your experience. It's important that the terms of booking and cancellation policies are clear, and it's regrettable that this was not the case in your situation. For the refund issue, each studio sets up their own policies within the app, including whether or not they offer refunds. If the studio you've been booking through does not have this set up, it might be a good idea to discuss this directly with them for clarity. We truly appreciate your patience and feedback.No Password Reset Emails
The Book button wasn't working, so I deleted and redownloaded the app. I tried to log in with the same email and password and kept getting a wrong email or password error message. I clicked Forgot Password multiple times and still haven't received a password reset email. I even checked my spam folder and still haven't received anything.Show lessJulzteelmann
Really good app… but…
I love the app and the convenience of managing my bookings to fit with what else is happening. But every now and then it partially freezes and doesn’t show the forward schedule. Bookings already in the system remain intact but when new days become available I can’t see them in the app and I miss out on limited bookings. I work around this by deleting the app and downloading it from the cloud, which then shows all sessions available. I now do this routinely once or twice a week to make sure I get the most current timetable. I have an Apple6s with all updates installed. I hope you can write a patch to fix this bug because otherwise I love your work.Show lessOmphale2
Developer Response
Thank you for sharing your feedback about the app and highlighting the issue you're experiencing. We're glad to hear that you find the app convenient for managing your bookings. We apologize for the inconvenience caused by the partial freeze and the inability to see the forward schedule at times. It's important for us to address this issue and ensure a seamless experience for you. To investigate further and work towards a solution, we would appreciate it if you could provide additional details. For example, when the partial freeze occurs, are there any specific error messages or indications of the issue? Also, if possible, could you provide screenshots showing the problem? Additionally, it would be helpful to know if you have tried force closing the app without deleting it first to see if that resolves the issue. Kindly send these details, along with any other insights, to mobilefeedback@glofox.com. Your feedback is vital in helping us diagnose and fix this bug. Thank you for your understanding and support. We're committed to improving your experience with our app.Frustrating app
This app drives me bananas. It doesn’t keep me logged in, it lags, it just overall doesn’t do what it’s supposed to and gives me a headache.mandyrenee_
Easy to use, hope they can fix a couple things
I have been using the app for about 3 weeks now. I like how easy it is to sign up for classes and cancel if I need to. It’s all fairly straight forward and intuitive to use but there are a couple things I hope will change/improve.
1. Being able to see how many spots are left in the class I’m about to sign up for. I don’t want to sign up one of my kids for the kid care class at my gym if there isn’t an open spot for my second child.
2. Easier/more visible way to see how many credits I and my children’s accounts have. Switching between my main account and the family accounts is very tedious and I wish there were less steps involved.Show lessIndiefolkgirl
Developer Response
Thank you for your feedback on the app. We appreciate your positive comments about its ease of use. We understand your desire for improvements in two areas. If you could share the name of the gym or studio you are using, along with any specific challenges you face at mobilefeedback@glofox.com, it would be helpful. Your feedback is valuable in guiding our app enhancements. Thank you for sharing your thoughts with us.Great app, but a small glitch
This is a great app. Super easy to navigate, but it can shut down on its own from time to time. I’m always able to restart it fine, so it’s more of a nuisance than anything else. But overall, I still give it high ratings!Cheri Williams
Developer Response
Thank you for your feedback and for highlighting the occasional issue of the app shutting down on its own. While it's great to hear that you can easily restart the app and that it hasn't significantly impacted your experience, we understand that it can still be a nuisance. To help us further investigate and address this issue, we kindly ask you to provide any additional details or patterns that you may have noticed regarding the app shutting down unexpectedly. If possible, sharing information such as any specific actions or scenarios that seem to trigger the shutdown would be helpful. You can send this information, along with any other feedback or suggestions you may have, to our dedicated email address: mobilefeedback@glofox.com. Your input is important to us, and we're committed to continually improving the app based on user feedback.GIVE ME AN OPTION TO CANCEL RECURRING PAYMENTS
Very slick app that makes gym bookings fairly easy. But oh my god. It is absolutely insane to me a feature as basic as cancelling a recurring payments and removing your card simply isn’t possible. I have to instead find out from my gym who set up my payment on Glofox instead, which is going to be a real hassle. Absolutely insane such. Simple feature isn’t included, hardly ‘member centric’ like this app claims to be. This is as anti consumer and frustrating as it getsShow lessimjustlazy
Developer Response
I apologize for the frustration and inconvenience you're experiencing with the app's lack of a basic feature like cancelling recurring payments and removing your card. We understand how important this functionality is for users, and we apologize for any inconvenience caused. Your feedback regarding the absence of these features is valuable, and we will certainly take it into consideration as we work to improve the app. To assist you in cancelling your recurring payment and removing your card, we recommend reaching out directly to your gym or studio, as they typically handle the billing and payment details. They should be able to guide you through the necessary steps and assist you with your request. We appreciate your feedback and understand your frustration. We're committed to improving the app and ensuring a more consumer-centric experience moving forward.Multiple Studios
This app is terrible! I can only use it for one studio!? Why would a gym choose to use this app? Any studio using this app I will not be supporting until the developer can find a solution to allow for multiple studiosStephanieK221
Premium price for ugly product
Had the worst experience with this company, from a lengthy setup, paying $500 a month just to get the same features my previous (free) app was giving me. Even on the $380 per month package the app was very basic. When then wishing to cancel, I was charged a quarter upfront plus an SMS package fee which I never asked for. I was happy to pro rata this and pay for a month but no negotiations were met and unfortunately will now be out of pocket just for going through the trial period with the product. Much better products out there!Show lessDrake1390
