Leave a Review Survey Merchandiser
Love how many jobs this app offers!!! But hate a few things about it as well.
I absolutely LOVEEEE how many jobs this app has to offer in my area. As well as how easy it is to get in touch with someone about a job if you have any questions or concerns or need to ask for an extension and etc. and I love many more things about this app! But what I HATE is that unless you have a rating of 2.5 stars then YOU CANNOT CLAIM JOBS LIKE EVERYONE ELSE!!!! Without a minimum of a 2.5 rating, you have to REQUEST jobs and then WAIT for someone to MAYBE get back to you about it and send you an offer for the job(s) that you then have only TWO HOURS from the time they RANDOMLY decide to send the offer, for you to accept it before the offer expires.
I’m not going to go into more detail because then this post will be as long as Harry Potter novel lol but all in all I really do like this app! I just wish they’d change a COUPLE little things..Show lessItzbarbiebxtch
Survey Merchandiser
The reviewer(s) are beyond HORRIBLE. Please, whatever you do, please do not expect a response from them. They do everything in their power not to pay you. It doesn’t matter how hard you try, they want you to break every bone to capture a picture when they know it is impossible. The staff, some are nice but there are times when they don’t answer your messages, calls, text or emails. There customer service is NOT good and they pay VERY LITTLE. They wait until you get an assignment completed, and then place the job back up for someone else to get it for $5 more than what you had it for during your visit. They send you to wrong locations AFTER you have drove almost an hour to get to that particular location. They do not offer gas unless you take an 8 hour job. Even still, they give you $5 for your trip. We “know” what has looks like in this season so that is a slap in the face. They expect you to drive all over the world and pay you $5-$7.50 a visit. By the time you finish, you are only paying for your gas in your vehicle. This company would be better if they treat the workers like humans instead of slaves. Nesly and Giselle however are beautiful humans with amazing spirits.Show lessccxxxxxxdffthnnnji
Developer Response
Hello, we always take into consideration valuable feedback like yours, that is why we want to know if there is a best contact email or number where we can get in contact with you. Our apologies for any bad experience you had with us. Regards, Survey Merchandiser.Awesome Opportunity
I have been doing projects as my main source of income for 2.5 months now and the amount of money I have made, typically working less than I would an 8-5, is staggering. They have thousands of companies that use them to find people to do small jobs & sometimes a full days work. Major retailers, major name brands and in all areas. If you do exactly what you’re asked, the way you are asked, on time (according to what you claim) your rating increases and you’ll get more jobs. I’ve never had a problem getting paid at all. The worst issue I’ve come across is app glitches here and there but as soon as you message with an issue they are on it. They are great with communication as well. You choose how much or how little you want to do, what days you want and as long as you finish what projects/assignments you claim/asked for by the deadline (you’re told about ahead of time) everything runs smoothly!! Highly recommend for extra cash or main income.Show lessJaclyn Kelshaw
Developer Response
Thanks so much for your review. We appreciate you doing business with us. Regards, Survey Merchandiser.Car with good gas mileage/big city
If the two above are a yes for you, then you can actually make some serious money. I started on this app mid March last year and to date I cashed out a little over 15 k. And what’s crazy is I could of made more. I’m in college and at times would accept too many jobs when I had to study. I also don’t really do the resets. Although I may soon. I get offers for 4-8 hour shifts making 15-20 an hour almost daily. The only reason it’s not 5 stars is because at one point they put me on “probation” because I called in support and asked for too many job extensions. As I said I’m in college. So I’d push them back all the time when I had big tests. But nobody at support told me that “hey if you do this too many more times without doing jobs you’ll be on probation”. It lasted a month and missed out on tons of jobs I was regularly getting. So word of advice don’t ask for an extension unless you have an emergency or have already done a good amount of jobs that day. Also support clearly works from home and some of them are very very hard to understand due to poor connection. Other than that the app has actually been a life saver for me. I’m able to study and have a free flexible job with real income on the side.Show lesskrofmesndk
Developer Response
Thanks so much for the feedback, We appreciate you doing business with us. Regards, Survey Merchandiser.Since June 2016
I’ve worked with Merchandiser since June of 2016 & while they were more difficult (micromanaged) then I took around a year off because of it; they have gotten more proficient & professional; pay is decent (now that they’ve hired a payroll company); the assignments pay better & they seem to work with one better (not that they won’t try occasionally to short-change you still) but have gotten a LOT better. Still ample room to improve especially since gas has gotten higher & the miles you can put on your car is atrocious but they seem to be doing better in that department IF YOU ASK! Cleared around $900 for September 2021 but we shall see what October brings! The office ‘seems’ to be better staffed & therefore, more proficient. Time will tell! There is ALWAYS money to be made ESPECIALLY if people would not accept assignments RIGHT when they are offered, it can easily double if some would just WAIT 5-7 days!! & I live in the southern most end of the lower 48 within a 1/4 mile of the Rio Grand River! HOLD OFF on accepting PLEASE!! A $7 assignment can turn in to a $12+ assignment within a few days!!!Show lessSpotzNDotz
Not worth it
I tried this for a while, and most of the jobs just simply aren’t worth it on their own. They have you trying to sell stuff, going into the stock rooms, having conversations with managers… All for five - 10 bucks? Sometimes more… sometimes less. But after travel, gas, and time spent… you’re getting raked. Then they take a fee from your little bounty when you cash out. I recently decided to delete and leave this app after a bad experience I had with a job I had taken three different stores to place coupons. I spent about a half an hour in each store plus travel time, and bounty was $7.50 each. I had other jobs for other apps which made it worth it for the route. All three were not approved and I was given a day or so to return to each store and “fix” the (made-up) issue. The problem is, they were asking me to look for one of the listed products (out of a handful of items) that was not in the store. I couldn’t find it in the store, it was not available on the app at that store, and my final step to to ask staff who confirmed staff wasn’t there! But, for some reason I was supposed to waste my time going back to the stores to take a second look? They got their coupons placed, I got shafted. Shady bunch.Show lessbrucilini
Developer Response
Hello, we always take into consideration valuable feedback like yours, that is why we want to know if there is a best contact email or number where we can get in contact with you. Our apologies for any bad experience you had with us. Regards, Survey Merchandiser.Not worth the frustration
I’ve been a reliable “contractor” for about 9 months and have lost count of how many times I have been screwed over by the scheduling agents. They do not follow any ethical standards and don’t apologize for their atrocious business practices. They will assign a job to multiple people (unknowingly to us) and you have to hope you’re the first one to complete it because they’ll cancel the job for everyone else saying it has been completed. Even if you’ve driven hours to get there. You can be the first to request a job, accept the offer you received in the messages, then hear absolutely nothing or get assigned. That’s because they sent the offer to multiple people and assigned it to someone else. There is no courtesy and they will nickle and dime your payments. I’ve “clocked in” at a certain time and they refused to pay me starting then, only starting my time according to the time stamp on one of the photos, which was taken after setup and retrieving materials from the back room. They won’t tell you they’ve docked your pay or give you any explanation unless you catch it yourself and question it. Even then, good luck getting a response. It’s too bad since there is potential for a great app/company here. It’s not worth the increase in my blood pressure to deal with these people.Show lessLeewee G
Developer Response
Hello Leewee G, Thanks for your feedback, Our goal is to empower our customers with data and technology to offer targeted solutions to their specific retail challenges, we know, sometimes, things may not be as we would like to, but we always take in consideration a valuable feedback as yours, that is why, we want to know if there is a best contact email or number where we can get in contact with you. Our apologies for this experience you had with us. Regards, Survey Merchandiser.Some nice features, but payment approval is too slow.
I use Merchandiser on the side of Field Agent. In one week with Field Agent, I made enough money to fill out a W-9. With Merchandiser, doing the same kind of photo audits, it takes a week just for your results to be approved. Field Agent usually gets this done in a day, and sometimes within half an hour. As I write this review, I still don’t know if my work will be approved. They did let me know about a correction I needed to make on one of the jobs, but after that, there’s still two more days “expected” for approval. The app crashed in the very beginning, which had caused me to fail a job that I didn’t actually have. Their support corrected that issue fairly quickly. The app itself has the feature of seeing jobs on a map view with dollar amounts, and easily get directions sent to your main GPS maps, which you can’t do in Field Agent. I understand longer approval times for shift work, but doing photo audits, if Merchandiser could match the review speed of Field Agent, it would make this app amazing.
Update: Rating lowered after “fees” deducted from my earnings. Merchandiser did not pay me the full amount I had earned. In contrast, Field Agent does not deduct fees from my earnings.Show lessTrizenic
Developer Response
Thanks for your feedback, constructive feedback is valuable for us cause we know, every company has areas of opportunities and we thank you for your comments, it helps us to improve, our apologies for any inconvenience. Regards, Survey Merchandiser.DO NOT WORK FOR THESE SCAMMERS
This was one of the worst experiences I’ve ever had with a place of employment. I went to a local Publix of mine to complete a photo audit and was doomed from the start. First of all, I was provided zero examples of how to take the photos and so I took them the best way that I knew how according to the task prompts. I even took extra shots just in case that a few others didn’t match their criteria. Well, after doubling the completion time (30 minutes) and a lot of effort, I had submitted the assignment which had come back denied. Apparently, I hadn’t taken photos at the proper angle or exact shelf length even though I literally went WORD FOR WORD on each question. Then, went haggling with several profiles (no chance at an actual person), all I was told was that it wasn’t good enough and that I only had 2 days to resume and ‘better’ the assignment. After pleading to simply be paid the measly $9 for my time and effort, I was turned away once again and given a fat “ol’ well.” Finally, I get a random text that my payment was FINALLY accepted after threatening to call the Better Business Bureau. Only kicker is...my account had been closed! Lolll without any notice or warning and MIND YOU, this was my very FIRST event without any prior instruction or assistance. This company is a joke and if you know what’s good for you, you won’t waste any time of yours like I unfortunately did mine.Show lessWassil
Developer Response
Hi, We reviewed your account and seen we have already assisted you through the app. Regards, Survey Merchandiser.Blocked me off the app.....
Start off slow wasn’t getting any jobs didn’t understand how that worked outside of what the description few weeks past reached out to them to message back out on what I need. I didn’t begin receiving Jobs couple hiccups on the way but completed 18 different stores for them recently did my 19 store with the crew people in head to drive out of state because I was called the daily for asked if I would do them a favor took the opportunity and proceeded to complete the project upon arrival we were following instructions that was given to us and introduced ourselves Following the script that was in the instructions employees at the location that we’re working on the reset project did not like the fact that we were not informed on the way and procedures of their reset and the information that we had from our instructions did not match theirs in full so it was a learning experience that turned into me getting basically blocked off the app for standing up for the other representatives as well as myself for questioning payment and each time that I have asked for a reason for anything Instead of a educated answer an attitude was given instead and this time around I have now been blocked from the app with no explanationShow lessCREOLE BROS BBQ
