Leave a Review Survey Merchandiser
Not bad
I work with this app currently. At times there are quick responses, while other other times I will never receive a response. I will message one person and hear back from another. They must have such a large staff, that multiple people will work with you regarding one subject and other times there are too many people, that issues fall through the cracks. I’m still waiting for a response to assignments that have not only passed but have received automatic emails reminding me they were either overdue or now no longer available. Assignments that the app assured me someone would contact me about (that’s an option I chose) and still have not heard back. I was hoping for communication before they became overdue. Their attempts are great at resolution, but too many things get lost in the mix.
As for the calendar, it’s great! Shows upcoming assignments. Shows reports due. There are in between opportunities that are always available. Payments come in when they say they will come in.
I almost have zero complaints, except payments are basically once a month. And communication can be difficult.Show lessarrowsandhearts
Sure, you can make a few $ but...
You can make some money with this app but the way this thing is run is frustrating. Lately there have been issues with this app. Went to do a quick auditing job, another popped up for same store so I took it. Job does not state that a ton of pages needed to be printed until I “started” it. Then the pages were not even there to print. When they finally fixed it l, it was too late to complete the job. I get dinged for reliability. A couple other jobs where I was supposed to get a shipment, never received supplies, get dinged for reliability. Come to find out the app had deleted all my info. I reenter all my info, and the app changed the city I live in to a city I have never lived in, had to correct again. Accepted some audit jobs a few days ago that had a deadline of August 8th. I get the package this time but they changed the deadlines without any warning to 5 and 6 days earlier! Now I have to rush out to get 6 of these jobs done, they canceled the others and blamed me for the deadline expiring. Oh, and the phone calls are ridiculous. Most come up as “scam likely” but there are days when they call constantly. You have to ask yourself “is it worth it?” I’m sure I’ll get dinged again for this review...Show lessUglybaldguy
If you don’t already know retail, do some reading first.
This has always been what I have done, so most things, displays, resets, facing, and other retail language, are second nature. Customer service is an automatic response for me and I love it all. I had to quit my passion due to illness and having this company give me a way to do it again is fabulous! The pay is fair, send when expected and the time limits are reasonable. When I read through the articles on the Q&A page I took it as a community coordinator would be one person I would interact with all the time or even a couple different, but it is nothing like the way they describe it. The jobs are great, from the business point this company has it going on but, it has random people answering maybe, some of the things you ask through the support page or message place in the app, which is frustrating. It can be unorganized and some responders seem to just barely skim my questions. I think a couple tweaks here and there and this company’s app could go far, but others are coming and one with it all may just take over.Show less44;6))77!!@ftg
Great at first, but...
UPDATED: I changed my review to 4 stars because while I didn’t see in the notes that the display audits would be temporary, I could have missed it. I was told that the other visits would be reoccurring, but that could have been a staff mistake. There is still very little communication, but I think that’s just how this kind of thing works. You have to be motivated, you have to be a self starter and really self reliant/confident. If you do the job, you will get paid. That’s one thing I do like about this company. They fairly pay you for all the time you take to do a job (and sometimes there are extra incentives to get it done faster).
I'm not sure if it's a staffing issue or what, but my assignments kept disappearing and then that whole category along with my previously assigned reoccurring promotional display audit visits disappeared. My messages don't get replies anymore, it's almost like they just want new people instead of steady, consistent, reliable people. Yes, I did start one assignment a little late in the day, but I had spent twice as long as originally indicated on 2 projects that day to make the deadline. I'm really bummed because it seemed like this was going really well, and this happens. Maybe it's just an error, but to just delete all the projects with no communication is strange and not a very nice way to treat someone.Show lessSStephens1111111
Developer Response
Hi - Thanks for your review. The reason those assignments went away is because they were for a training project. There is a limit to how many you can do, and once you've proven yourself, they're no longer available. This was explained in the project details, and we have a large staff that answers everyone. Please feel free to contact me at projectteam@survey.com if you have other questions.Great support!
I've worked with a lot of third party contract services and have had exceptional, average and terrible experiences. On one particular project I did (and am currently still doing) through Merchandiser, my rep, Randy, is the biggest reason I continue working with this company. You're not gonna get rich doing these projects but it's a great way to supplement your income. The problem is that a lot of these services that contract out offer little to no support and sometimes take forever to approve completed projects or will even not approve them with no explanation or response to your inquiries about it. More times than not, it's pretty frustrating. But Randy has restored my faith! I've done close to 70 assignments with him now and he is ALWAYS quick to respond to me and offers solutions and words of encouragement consistently. Every issue I've encountered he has provided me with immediate resolve. Truly, a supportive rep like this makes a person WANT to produce. And his professional and friendly demeanor is outstanding and makes everything seem just "better." Merchandiser - you most certainly have a gem here and no doubt, he is quite an asset to your company. I enjoy working with Randy and look forward to many more projects in the future.Show lessKARI the KAREBEAR
