Sometimes works
Soooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out.
One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying.
Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works.
One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying.
Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works.
Show less
Response from developer
Hi there, Renda! We always expect your service to be stellar. Having our staff trained and knowledgeable about our Mobile App is important to us. Please provide some more info at https://www.mcdonalds.com/us/en-us/contact-us/mobile-app-questions.html, so we can address this.
Are millennial killing the fast food industry
No it’s just y’all are constantly ruining yourself. I use the app when I’m hungry to see if there’s good coupons out then you figured that it wasn’t right to have people scan coupons there so you made it a mobile order only option to use them, goodbye people who use cash cause they don’t want to use a card, and now I can only see them when I’m next to a McDonald’s you know the part where I’m ready to receive my order now I have to wait in line just to see if that good coupon is there and leave if it’s not wasting my time and confirming my suspicion that y’all aren’t gonna have any good coupons anyway.
Not only is this coupon app gone bad but so have y’all employees they don’t know how to handle the mobile orders they lack the training and the amount of employees to handle moble order I shouldn’t have to tell them I made a moble order they should do it like all the other orders and just shout the number when it’s ready. I guess I’ll just use good old burger king who has better coupons that are in the app and, get this, on paper from the mail. Y’all lost the marketing competition fix it or pack it up and blame the millennials on your way out, your only saving grace is if you don’t have any competition on the block.
Not only is this coupon app gone bad but so have y’all employees they don’t know how to handle the mobile orders they lack the training and the amount of employees to handle moble order I shouldn’t have to tell them I made a moble order they should do it like all the other orders and just shout the number when it’s ready. I guess I’ll just use good old burger king who has better coupons that are in the app and, get this, on paper from the mail. Y’all lost the marketing competition fix it or pack it up and blame the millennials on your way out, your only saving grace is if you don’t have any competition on the block.
Show less
Response from developer
Hi there! While we understand your experience should be a flawless one, we appreciate you bringing this to our attention. We will make sure to forward your feedback on to the appropriate team. Thanks!
Horrible service
I placed an order selected curbside waited like 20 mins no one comes out or says anything I started calling the drive thru person who finally looks across the lot and I tell him ive been here like 20 mins and no one has brought my food. He has like this shocked little on his face and another lady comes to the window and says can u get in the drive thru line (which by the way has at least 12 card in it). I said do you know how long that line is and I’ve already been waiting almost 20 mins then she said ok as soon as this car finishes I will bring you your food. So I wait and wait and wait. After the 6th car passes no one comes to the window or anything. I was so mad I drove around and got in the drive thru line which is wrapped around the building now. This is the worst customer service ever. You guys should be ashamed of yourself. If I could have gotten my money back from the app I would have left and went somewhere else. No one even apologized they just acted like nothing was wrong. It’s called fast food for a reason. I can’t believe I placed an order at 915 and still haven’t gotten my order as of 956. The building is locked so I can’t even go in and just ask for my money back. You guys have been in business long enough and should know how better to offer better customer service.
Show less
