Bad beginning, hopefully it will get better
I just enrolled and paid by phone after talking to a very good sales agent. She sold me the service very well. I was supposed to receive my email confirmation in the afternoon (Friday...my bank account has been fraudulently frozen and I am traveling out of state without a credit card nor cash, I am a 50 plus woman with medical conditions) at least I would expect to receive a contact and start gathering info ASAP...when I called back I had the agent letting me know that the applications were processed as they arrive, and if my application is not processed today, it will be on Monday...except that Monday is holiday...so basically we went from a 24 hours help to a ....wait 4 days before starting anything...not exactly what have been sold to me...
I will of course come back to my comment for updates...hopefully their services will end up being worth it...
I will of course come back to my comment for updates...hopefully their services will end up being worth it...
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Response from developer
Oh no! We sincerely apologize for the troubles you've had. Please send any feedback to memberservices@legalshieldcorp.com, thank you!
very poor experience
i originally contacted LegalShield to obtain advice concerning an incident involving human trafficking involving the the tulsa police department. i came across a victim of human trafficking while walking my neighborhood park in tulsa, oklahoma and i had three officers of the tulsa police department turn off their bodycams before coming to my home to retrieve and return her to a confidential informant of theirs by the name of elizabeth hamilton. the tulsa police department originally claimed their actions were justified due to a missing persons report being filed but later backtracked and admitted this to be false. i have had some extremely bizarre interactions with Legal Shields ever since contacting them about this incident and just yesterday had a phone conversation with the Riggs Abbney law firm in Tulsa that was unprofessional to say the least. Legal Shields corporate headquarters are locate in Ada, Oklahoma and if any of your legal troubles involve wrongdoing involving law enforcement in the state of Oklahoma then i suggest you use another service!
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A phone call encounter.
I had a talk with the receptionist on the phone that took time to hear my problem and she was amazing had good people skills. Phenomenal was very transparent. This is the kind of people we need at LegalShield. She should be recognized for the excellent job she is doing.
Horrible
Save yourself the money and DO NOT join this product I only signed up so they could review a document a prenup I created myself! And they said they would before I joined I joined and the attorneys said they wasn’t allowed but for 300$ extra they could help me this is a Scam and not worth joining I swear on my life this has to be the worst company I ever put my money into!! And these reviews have to be FAKE! When you try to cancel they WILL not allow you to cancel they will tell you to email them and than still trying to charge you I would stay away at all cost !!!
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Response from developer
As a LegalShield Member, your provider law firm will provide a contract and document review at no additional charge. Document review is up to 15 pages, excluding NV and NY. Certain restrictions apply. This is just one portion of a contract of benefits outlined with your membership. Unlike other subscription services like Spotify and Netflix, LegalShield requires cancellation requests to be submitted in writing. We must ensure that the person requesting cancellation is authorized to do so. We do this to protect members as upcoming legal situations can cause individuals in the same household (and on the same membership) to take actions that may not be in the best interest of everyone involved.
Scam
Won’t let you cancel, just a waste of time. Going to notify my bank of fraud and let them handle it.
Load of Crap
Asked for assistance but since the person I’m in dispute with is also a client, I was referred to a help desk in the USA.
Person on phone was belligerent and not helpful at all.
Don’t use this app or service.
Person on phone was belligerent and not helpful at all.
Don’t use this app or service.
Do Not Waste Your Time
Do not waste your time with this company. I initially bought their service with help getting out of a lease. I requested help two weeks before my move out date and it has now been three weeks and they “just received” my documents for review which I had submitted a week prior.
It’s worth it if you are able to wait an entire month to get something accomplished, but otherwise use a different service.
It’s worth it if you are able to wait an entire month to get something accomplished, but otherwise use a different service.
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Terrible
I have family account, ID protection account and business account!
I can not combined the business account with the others, can not install the app as well since it’s already installed and registered as basic family plan.
The customer service have no clue and can not answer my questions and they are kind of lost! So frustrating to have a good team with a major deficiency and very poor basic IT service.
I can not combined the business account with the others, can not install the app as well since it’s already installed and registered as basic family plan.
The customer service have no clue and can not answer my questions and they are kind of lost! So frustrating to have a good team with a major deficiency and very poor basic IT service.
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Unusable!
I have technically had LegalShield since the beginning of the year, but in the past five months, they have been unable to link my account number to my account so I cannot use the app or website. I have spent countless hours on the phone. First, they made an error that did not allow the account to activate. Then, it would not accept the credentials for a few months. Finally, I had an account, but it is not linked to the actual account number so I cannot use the website or app. Their IT department started working on this one month ago. They have made absolutely no progress. I have spent money each month to spend hours on the phone with their customer service, explaining each time what has been done before. They will not communicate by email so the only way to talk is to go through this ridiculous phone process, which involves automated questions and copious hold time, then explaining everything yet again. It is insane. It is possible that the legal assistance is useful. I wouldn’t know. I haven’t gotten that far in the five months that I have had it.
Update: Here we are more than six weeks after I left this review and received the response that if I emailed this slightly different email address, they would solve the problem. I have emailed them multiple times, and the only response I have received in that time is that someone would be contacting me. If I could give less than one star, I would.
Update: Here we are more than six weeks after I left this review and received the response that if I emailed this slightly different email address, they would solve the problem. I have emailed them multiple times, and the only response I have received in that time is that someone would be contacting me. If I could give less than one star, I would.
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Response from developer
Thank you for providing us with feedback. We appreciate hearing from our members, although we’re sorry that your experience appears to have been unsatisfactory. LegalShield aims to provide the best customer service possible. Please email your concerns to memberservices@legalshieldcorp.com and we would love to provide you with proper assistance, thank you!
Used LegalShield for over 14 years
I have used LegalShield since 2006, and am very happy. They have helped me have a peace of mind and save money, from minor issues to major issues! The app, has been the icing on the cake, made life even easier! Keeps getting better with every update!
