Great app but hidden costs
Unfortunately the app is not shown in the App Store with the ‘in app purchase’ flag and the app text doesn’t tell you after 20 trips a month you’ll have to subscribe at £8 a month. I pay £20 a month for a full, HMRC approved accounting package, so can’t justify the cost of this app just for tracking a couple of trips a day. If it was had the price I’d subscribe but now I’ll deleting.
Response from developer
Hi Kr_uk, thank you so much for your feedback in regards to our pricing. I have forwarded the message to our developer in charge of the App Store. We wish you all the best for 2019 and thanks again for your message. Daniel
Auto tracking
Response from developer
Hi cnholo, thanks for your message. Could I get you to send us a message at support@driversnote.com - we'll then have a look at your settings to see if we can get it fixed. Looking forward to hearing from you. Daniel
Latest 2.0 Update Not Tracking Properly
Driversnote - iBeacon is not accurate!!!
I bought the product - paid upfront for the year on the strength that I believed the ‘start tracking a trip’ worked so well, why would the promise of auto-tracking not as well!?!
Well, it has wound me up so much -
DRIVERSNOTE - DONT SELL A PRODUCT OR RELEASE IT UNTIL IT FULLY WORKS - FOR EVERYONE!!!
I have had it three days now, I was so excited on the ‘stating’ that it would automatically record trips, as put - ‘without taking it out of your pocket!’ Just get in the car and drive - how wrong can you be!!
My first trip didnt start and stop when it should have.
My second trip didn’t even record, one trip, I got out of the car for a stop and it didn’t even record the stop, just made a continuously journey of the two which I then had to correct!!
The prospect of this working i suppose would be too good to be true.
I have deleted the app and reinstalled it, taken of the iBeacon and put it back on, still its not accurate and it takes away all the pleasure if you have to keep going on to correct it!!!!
Please folks, DO NOT BUY IT - it doesn’t do what it states on the tin!!
Driversnote - great concept but get it working properly first before you sell it to the public..... company’s cannot get away with this anymore, with social media, it gets revealed and the product is shown up.
Please arrange a reduction and refund for the lack of the ibeacon not working.
Response from developer
Hi Paul Thank you for your mail and messages on Facebook. No, from your description it doesn't sound like you have a faulty iBeacon. There's a slight delay before the tracking commences when you enter your car to ensure that the trip is valid. If you drive from a "Saved Location" the app will automatically pick the saved location as your starting or stopping point. You can correct the location, if you should be parking within 500 meters from the actual address. The app will also keep tracking up to 5 minutes after you have disconnected from the iBeacon. It's unfortunate that you have business stops that are shorter than the 5 minutes limit. Again, the app will pick a saved Location from the last tracked GPS-point where you drove in the speed of a car/vehicle, so the 5 minutes is to ensure that the trip is done. Or if you should make a short toiletbreak or fill up gas. We revising this limit and I'll forward your message to our product team. Due that you're within your trial period, we'll be happy to refund your money back to your card, if you send us back our iBeacon. We'll process the refund as soon as we have the iBeacon in our possession. Looking forward to hearing how you want to proceed. Merry Christmas and Happy Holidays!
Unreliable, inconsistent, incorrect
Response from developer
Dear DessetDiva, Daniel here from the support. Do you mind writing in again and I'm sorry that if your messages have been unanswered. I'm sure it has to be big mistake from our side. I'm sure of the issues that you experience can be solved. Looking forward to hearing from you & Merry Christmas. //Daniel
Latest Update Makes it Even Better
The killer feature of this update for me though has to be the expanded Apple Watch integration which means I can classify trips as business or private miles as they are logged right from the watch. It’s already saving me a load of time and will make month end claims so much easier.
Response from developer
Hi there, thank you so much for your awesome review!
A bit misleading
Response from developer
Hi Cheezbrain. Thanks for your message. Sorry to hear that you missed the info about our pricing and it came as a surprise, but yes it's absolutely true. There's a limit of 20 trips in the Lite Version of the app and yes you need an iBeacon to track your trips automatically with our app. Best wishes for the upcoming Christmas Season. //Daniel
Update now stops tracking mileage between stops
But then after the “update” to version 2, there is a new “feature” that automatically stops tracking if I have stopped for a while.
Honestly, why can’t developers just make new features optional? If I wanted to stop tracking between destinations then I could just turn the tracking off, you know? Now I have to try and remember to switch it in between trips ... I can only assume this is to try and make it so annoying to use that everyone will buy the beacon thing. Well, I might have even done that if you’d given me a decent incentive, but making it annoying to use without spending money is more likely to send me to the competition, frankly.
Response from developer
Hi there, I'm sorry to hear that it didn't work optimally for you in the end. We appreciate your review nonetheless.
Not a standalone App
Response from developer
Hi Revjohnny, it's fair enough that you would like an app that keeps your log 100% in your own hands. But we provide a service of backing up our users' trips to our servers, so they can access them from desktop as well and also feel safe that their log is not lost in case they lose their phone. I respect that you are not looking for those things, but I feel it's unfair to rate us poorly on that behalf. I hope you found an alternative.
