Leave a Review ZIIP Beauty
Nice App Update (February 2022)
It was nice to see the app get a recent update to display the name of the current treatment you were running, along with a timer of how far along you were with its completion. In the past you only had a countdown, which sometimes left me wondering where I was within the flow of doing a cadence of the said treatments. There is certainly some room for improvement, i.e. it would be great to “favorite” or heart the treatments you find yourself returning to time after time (Founder’s Favorite, Instant Gratification and Lift and Sculpt!). I’d also love to see the ability to do something like the Founder’s Favorite treatment in an abbreviated, 50% duration, as 10 minutes can be lengthy to tack on to your routine after you’ve done one or two other treatments already. It would also be fun if the app could guide you to take a very specific/structured selfie, so that you could record that and cross reference it in the future to track any changes you may find or develop. The device itself is five stars all the way, so I couldn’t really dock the app because of that fact, but again I hope to see more features or options in the future.Show lessXNDR
Developer Response
Hi! Thank you so much for taking the time to make a your review. Customer feedback is highly valued and appreciated. We love all of your suggestions and will take them into consideration during updates and improvements on the App. Founder's Favorite is a "freeform" treatment so you can do as little or as much of the 10 minute treatment that you would like. The selfie is a great idea! Reach out to our customer support at support@ziipbeauty.com anytime for individual assistance or recommendations. Keep your eye out for great things from ZIIP in 2022 and thank you for sharing your LOVE of ZIIP!Good update
I really like the new videos and the redesign is great - I’m excited to try one of the new plans. (Some videos were taken out, and I do miss them, though!) A lot of thought was clearly put into improving the experience of regular users. Except for one area: video playback. There is no forwarding or going back by any increment, no scrubbing, no skipping, no minimizing the video so you can multitask. This is standard in almost all video players on iOS and I don’t understand why it was left out here.Show lessare5143
Developer Response
Hi! We are happy to hear that you do like the new videos and are looking forward to trying the new Treatment Plans. We did remove the FF and RW capabilities as the videos are instructional to demonstrate the technique that is meant to be followed for the best results. We hope that you have found replacements for those treatments that you found missing. Please reach out to our customer support team at support@ziipbeauty.com for more information on the missing treatments. They are happy to assist you. -ZIIPNew update
Loving the new update and the plans that have been added to help us achieve the results we’ve been hoping for! Thank you for listening to all our requests and nailing it; looking forward to what you all come up with next.Fan1001!
Developer Response
Hi! Thanks for taking the time and letting us know!! It does make us happy to hear that you are loving the new update. All of our dedicated ZIIP'ers gave us lots of feedback on what they wanted to see and we are delivering! We appreciate you!Bring back previous videos!
These new video formats are terrible. You can’t go backwards or forwards, only pause. And Melanie doesn’t explain the technique well like she did in the previous version (how many reps, etc) for each video. I’m ignoring her instructions on existing facials/treatments and doing the plans from before. Bring back the old ones!Show lessladylike228
Developer Response
We are sorry to hear that you are not happy with the videos. Please reach out to our customer support at support@ziipbeauty.com for further personal assistance with your ZIIP App.Love my device and this new update
I love the new update and programs. It’s so cool that this company continues to improve their device for their customers without asking you to upgrade or buy a new device. I love the results I get, and the customer service is impeccable.LEr13589
Developer Response
Hi! We greatly appreciate you taking the time to review the new ZIIP App. We love it too!! We have been working on this for quite sometime and are so happy to offer Expert Facials and Treatment Plans on demand to our ZIIP family. We wanted to give you more than you could have ever expected from your ZIIP device. It's a brand new device without having to make a new purchase. We will continue to improve and grow and hope that you come along for the adventure! We do love our ZIIP community. Our ZIIP customer service is available by text or phone at 800-944-7031 or email at support@ziipbeauty.com. Happy ZIIPing!!App worthless
The app keeps crashing! Tried my Iphone, my Ipad…same! Such an expensive tool, it’s money stolen if the only app that can make it work is unreliable!!!Marie monica
What happened?
Love this product, but the app has gotten less user friendly over time. It shut down on me too and I had to create a new account. After I did the treatment sync the screen stayed black. I closed out, returned and it then worked. Surprised and disappointed. Also would be nice to have an inspiring message/s or relaxing music in background while doing treatment (so I don’t need to bring in another device to play music). Hope this can be addressed.Show lessKSW - New York
Hasn’t worked in months!
When the app works and I can use the ZIIP device I can see results, unfortunately it hasn’t worked properly in months. And the ZIIP device is totally worthless without the app. This is so frustrating! Please fix the app.113Shelby
Videos not working
Just downloaded, excited to try my new ZIIP, but the videos will not play! Please fix ASAP.ddhhmmss
App no longer works
Since the last update a few weeks ago (July 2021), the videos on the app no longer play, so I have spent a lot of money on a tool I can no longer use!! Please fix the app and make the videos available on YouTube.UK reviewer Anna
