No longer works with older iPhones
I downloaded the latest update of the LiveWell app and can no longer use it. This new version of LiveWell requires iOS 13 and iOS 13 does not work on iPhones that are 4 years old. Hopefully the developer will make a version of this app that works for patients that can’t afford a new iPhone.
Great health care app!
This app is wonderful. I find it highly effective in contacting my doctor and and scheduling appointments to receive medical care. Test results are available on my chart, and it makes life easier. I am in Aurora employee, and I highly recommend patients use this app. I use it myself and cannot be more satisfied! Definite five stars for me.
Show less
Lots of fluff ... no stuff
The app is as useless and confusing as the full patient portal. I was told that I could find up coming scheduled lab tests, type, date, time but could not. I called the hospital looking for help and the phone system went on and on and I ended up in a voice mail system.
There is a lot of stuff there that I have little if any interest in and probably will not use.
You will need “a Portal to manage your Portals!”
There is a lot of stuff there that I have little if any interest in and probably will not use.
You will need “a Portal to manage your Portals!”
Show less
Session
I notice when I leave the app it automatically logs you out. That is annoying but I understand that it is a safety feature, to keep the account secure. But wish there was an option to not have this feature if choose.
Confusing
Aurora’s app is my most confusing app. Since I don’t use it much when I look at “live well” I wonder “what is that app for?” The fingerprint log in does not work as easily as other sites so I have to look up my password.
I would like for you to have an app that mimics your name. Don’t get fancy. Then, I want to be able to look up my test data easily. That is most important.
I would like to be able to delete a doctor and his her little picture if I never saw and never will see that doctor.
I would like for you to have an app that mimics your name. Don’t get fancy. Then, I want to be able to look up my test data easily. That is most important.
I would like to be able to delete a doctor and his her little picture if I never saw and never will see that doctor.
Show less
Horrible
When you try to click on a previous appointment it doesn’t open to show what treatment or what happened in the appointment. I can see my son had an appointment last year October 30th. But can not access that the appointment was for a sports physical. The school doesn’t want to see just his shot records. They want to see the copy of SPORTS PHYSICAL. Sooo many kids got turned away today due to NOT being able to access their sports physicals on file from previous school year. Irritating!!!
Show less
Why separate??
I want SO BADLY to like this app. It's well designed and fairly intuitive. I like the extra features. But the point of MyChart is to make my life as a patient with doctors in multiple networks EASIER. And even if I can see connected test results etc, having an app for just advocate that won't let me message my other doctors or switch facilities to do so is annoying and takes up space I could be otherwise using more beneficially.
If the app is updated to allow messages to other medical care providers than those within Advocate Aurora, or a "switch account" function is added like in the basic MyChart, I'll happily convert and give this app 5/5 stars. Until then, I have no use for an app that will only let me contact a doctor I don't even see anymore, even if it has many convenience and awareness features.
If the app is updated to allow messages to other medical care providers than those within Advocate Aurora, or a "switch account" function is added like in the basic MyChart, I'll happily convert and give this app 5/5 stars. Until then, I have no use for an app that will only let me contact a doctor I don't even see anymore, even if it has many convenience and awareness features.
Show less
Living Well with the new App
I just transitioned to the new App. It is well laid out and easy to navigate. Using it today i noticed a few things that may need attention. I did the in-app preregistration for a procedure I was having. When I arrived at the registration desk I had to give all of the info again. When asked why, I was told that I should have told her I pre-registered. I would have thought that she would have had all of my info pre-populated already. Either that or she should have asked me. There really was no way for me to know that it was my responsibility to advise. Second, on the app Under devices I cannot add my cell. It shows my iPad already but not iPhone. No add button. The app also shows a remote proximity auto advisement feature on check in at the hospital. I toggled that ON but it won’t stay toggled ON. Not sure why it won’t stay activated. Anyway the site is very current and intuitive. I like it.
Show less
Needs improvement
First off, the banner at the bottom interferes with the fingerprint ID, so you have to input your password every single time.
Secondly, the app seems to have a built-in timeout, even if you are actively inputting information. So if you’re trying to input a message OR fill out the e-visit questionnaire, you get booted out with no warning whatsoever, with absolutely NOTHING saved. So you have to log back in and start all over again.
Secondly, the app seems to have a built-in timeout, even if you are actively inputting information. So if you’re trying to input a message OR fill out the e-visit questionnaire, you get booted out with no warning whatsoever, with absolutely NOTHING saved. So you have to log back in and start all over again.
Show less
It’s about my health.
MyAdvocateAurora powered by Epic is useless.
My old MyAdvocateAurora would let me do a history of the test results, I could graph past test results, and it would confirm messages that were sent. MyAdvocateAurora powered by Epic does not.
MyAdvocateAurora powered by Epic does not confirm that the prescriptions that were just ordered to be refilled. When you schedule an INR, a flu shot, or an A1c it sets up an appointment with a MA, which is fine with me, but doesn’t state what the appointment is for when you look at future appointments.
As far as I am concerned it’s just useless information.
It used to be a useful tool.
My old MyAdvocateAurora would let me do a history of the test results, I could graph past test results, and it would confirm messages that were sent. MyAdvocateAurora powered by Epic does not.
MyAdvocateAurora powered by Epic does not confirm that the prescriptions that were just ordered to be refilled. When you schedule an INR, a flu shot, or an A1c it sets up an appointment with a MA, which is fine with me, but doesn’t state what the appointment is for when you look at future appointments.
As far as I am concerned it’s just useless information.
It used to be a useful tool.
Show less
