Leave a Review Opal Travel
Widget not showing saved routes
I have been using the app for a few years and was really excited for the widget functions that allows quicker access to platform information. However when I edit the widget, my saved routes aren’t shown on the options, which means it’s basically useless for me to have the widget taking up the space on my screen. Please could someone fix it!Show lesskkkgiraffe
Please use “NSW” in App Name
I travel a lot and have many transit apps. Please change the name of this app from “Opal Travel” to “NSW Opal”. It would really help identify it and decrease confusion.ExNeddiesBoy
Pls change name of app
I travel a lot and have many transit apps. Please change the name of this app from “Opal Travel” to “NSW Opal”. It would really help and decrease confusion.Mandatory update means new iPhone
Having these tiny updates means that my perfectly good iPhone 7 doesn’t allow me to install the new iOS and therefore I cannot update the Opal software which means that I can’t program my opal card into the app.
All to get me to buy a new phone really, this happens with a lot of apps but when you forget your wallet, you have only your phone on you which means that I can’t pay the bus fare with a Visa card because it’s in my wallet, and I can’t use my opal card because it’s in my wallet.
Another gripe I have is that I can’t use my Opal card to pay for someone who is travelling with me. There’s been several occasions where I’ve had a companion who I’d like to pay for and can’t. Great if you are taking someone out on a date and want to catch the train some place together, “Sorry babe, you gotta pay for the trip yourself.”
And the bus drivers no longer accept money, after all, it is legal tender.Show lessGeo2578336754
Developer Response
Hi there, thank you for taking the time to provide your feedback. Transport for NSW is always working with web and app developers, and technology experts to identify the best transport experience for our customers. Your feedback has been forwarded to the app team for review. We also encourage you to provide your feedback using the Transport Info feedback forms: http://www.transportnsw.info/feedback.Nice and easy
Very very good App and it's very convenient for travellers to use in Sydney! Easy to plan trips and also handy to top up. Only suggestion is it will be great if we can refund the remaining credit to our overseas credit as we don’t have Australian bank account number to receive the remaining balance as a foreigner😄Show lessIcecreamchang
Idiotic restriction.
This app is most importantly meant to allow topping-up an Opal card. Because station offices cannot top up cards, some quite large stations (Blackheath, Mt Victoria, etc) do not even HAVE Opal machines, and recharging has largely been outsourced to shops that are often closed, people are often FORCED to use the app. So, WHY is Opal rejecting versions of the app that are TRIVIALLY outdated (a minor improvement to location service in the latest one) which actively PREVENTS people from topping-up and thus from legally travelling! And no, credit cards are NOT a substitute ; they do not allow concession fares, etc.. If there is ANY reason why a user cannot update their app (network issues, poor reception)etc), they being prevented from legally travelling. This is a lousy and inconsiderate way to treat commuters. Zero points.Show lessOpal User
Developer Response
Hi, Thank you for your feedback about Opal Travel app. Transport for NSW is always working with web and app developers, and technology experts to identify the best transport experience for our customers. For further assistance with an existing card, please contact Opal Customer Care at https://www.opal.com.au/en/customer-care/lodge-feedbackHorrible
It said it was coming on 183 at 9:21am and it did not come at all so we had to walk as an amputee I feel neglected with horrible times because they need to fix it and horrible service and I have to hobble with my amputated leg and soon as I hobbled past the street the bus flew past and almost hit me leaving me no time to get back to the stop maybe they should be more considerate with there customers because when I have to hobble down the street as the bus comes past I think maybe they should fix there bus times and not go flying past amputees it’s disrespectful and unacceptable I am so disgraced with the service that I’ve got today having to walk all the way to Greenhills and them leaving not time for me to get back even knowing that the bus came past. Maybe they should be more considerate for their amputee and their customers and not go flying past almost trying to hit them thank you bye. Xx 😘😘Show lessccvncn
Developer Response
Hi there, I sincerely apologise for any inconvenience you experienced. As your feedback relates to the timetable for bus services, we encourage you to provide your feedback using the Transport Info feedback forms: http://www.transportnsw.info/feedback. This will allow us to identify the bus operator and forward your complaint to them for investigation. Thank you again for contacting us.Update
Worked perfectly fine before the update!! Now can’t update billing detailsThe enlightened 1
Claiming incorrect fares is tedious
I recently found out you can’t use different devices to tap on and off the Opal system even though they are attached to the same credit card. Instead, you will be charged the max fare twice.
So trying to undo this mess, there’s an option to dispute fare. Pretty great feature however every time you have to enter your mobile number which why not save it as it saves the name and email address in the form. Next, the form only submits some of the time and you have to play around with it / or wait (I’m not really sure what) till it will allow you to submit another dispute.
It’s an alright app but please, fix the fare dispute feature or even better prevent it in the first place by linking all devices under one credit card.Show lessTimis00
Developer Response
Hi there, Thank you for your feedback about Opal Travel app. For further assistance with your account, please contact Opal Customer Care at https://www.opal.com.au/en/customer-care/lodge-feedback.Troubles
Although I think the concept of Opal card is great, I’ve had a few challenges. Firstly living interstate and not using my card for several years, I was unable to add money or make any changes via the website or app and needed to call the help centre. They were very helpful and helped to reactivate my card so that money would be added once I tapped on in Sydney. This worked but the following day auto top up didn’t work when I tapped on. I need to call again and re enter my bank card details over the phone while I was in a public place with I felt uncomfortable about. Then later during the day my bank showed multiple pending withdrawals and my Opal card showed several transactions both in through auto top up and out with only one train journey showing. Very confusing. I’m giving it a few days to hopefully correct itself. It’s been a bit frustrating and I’m hoping the rest of my stay there will be no more glitches.Show lesssojournersal
Developer Response
Hi there, Thank you for your feedback about Opal Travel app. For further assistance with your account, please contact Opal Customer Care at https://www.opal.com.au/en/customer-care/lodge-feedback
