Leave a Review Opal Travel
Freezes about 75% of the time
The app is mostly intuitive, but rather unstable. Most of the time, it will freeze and must be closed and reopened, sometimes multiple times.John Waivers
Poor redesign!
The redesign of the saved trips functionality is really impractical and annoying. Firstly why are the saved trips on the home screen presented with a horizontal scroll? Vertical is always the way to go with this to quickly access all of the saved trips. This wouldn’t be so much of a problem if the saved trips also showed up on the default trip planner screen like they used to be (vertically) but these have also been removed. I just don’t understand this.
I didn’t really have any functionality complaints about the app before, but this redesign is really disappointing and frustrating. Saved trips are no longer easy to access which I think would be one of the top priories of such an app. It wasn’t broken before!
EDIT: Why has the departure time been removed from the search results!!Show lessAdam Stewart
Works well
travel planner quite helpful, overall pretty goodaussiemtj
Worked well for a visitor
I downloaded the app when I arrived and have used it all week. It hasn’t let me down and seems very intuitive. Only slight gripe is that I’ve struggled to get info about some terms used in the Sydney travel vernacular e.g. what does ‘pre-pay only’ mean in terms of tapping on and off with a contactless card? Loved getting around using all the different public transportation and this app made that possible with confidence.Show lessL0am
App does not read card NFC? Please fix
Yes yes I know apple did not allow nfc read until recently, but this has changed with iOS 13. So no excuses, please fix this and add the card nfc read to the app.AH54321
Scan options
Cannot scan the card using phone. Option is seen in other versions where any other card is scannable to know the balance.Chandan 123
Archaic App
Utter crap. Trip planner is useless. Way better on chrome.Australian10
Opal
It would be awesome to be able to add the opal card to wallet to check the balance as other transportation apps.ScubaX92
Incomplete journey view removed
Latest app removes the option to check if you have any incomplete trips due to tap off being missed, or buses not registering them.
Poor customer experience given you should ensure people pay for the service they use, and are not overcharged.hellomissjp
When can you use Apple Pay?
I really hope one day I will be able to use my Opal Card registered instead of using Visa/Mastercard that doesn’t have Weekly Travel discount.ftcy
