Leave a Review Opal Travel
One of the best public transport apps
I have used this App for 10 days in Sydney & NSW and have found it one of the best transport apps that I have used.
I found it simple and intuitive to use and also accurate.
Congratulations to the developers on creating such a useable customer interface with the data.PES389
fix your issues please
i cant even top up my card multiple times despite deleting and downloading it again. also my friend topped up her card with $60 yet in the app it appeared 6$your app #1 hater
Please change it back to the older version
I’ve been using this app for several years, and a few months ago there was an update that made it abit more inconvenient.
When you go to the trip planner to select your saved trips, it doesn’t show you all the saved trips like it used to, instead for some reason it shows only half of the saved trips and the other half is a history of past trips.
This is very inconvenient since I catch the bus to work every day, and even though the address of my work is the most frequently looked up location, it doesn’t show up on my list. I am also unable to edit the list so I cannot delete any of the previous saved address.
I have to physically look up my works address every morning so what’s the point in saving addresses ?
Also, when you’re on the main screen, you can see “saved trips” to swipe right and “recent trips” to swipe right.
I do not understand why my actual most frequent/recent trips don’t appear here either but a trip I did about a week or two ago once appears here all the time.
I think it would be much better if this part of the app changed back to how it used to be.Show lessfaithhh12345
Developer Response
Hi there, Transport for NSW is always working with web and app developers, and technology experts to identify the best transport experience for our customers. We appreciate taking the time to provide us with your thoughts and please be assured your feedback has been forwarded to the app team for review . If you would like a specific incident investigated, please provide the details using the Transport Info feedback form available at: http://www.transportnsw.info/feedback.Software bugs and glitches
Extremely frustratingnicpetit318
App is terrible
I’ve tried at least 20 times to search a simple trip and app crashes every single time. It’s completely useless.JarrahCy
Opal Travel App (Updated Review)
When I originally reviewed this app a week or so ago, I rated it 3 stars, unfortunately after using this app for about 1 and a half weeks, I’ve noticed a few things which has driven my rating down.
I’m still very disappointed that in 2023, Opal still Dosent have apple and for that matter google pay support, so you can’t tap on digitally.
I’m aware of the upcoming plans for Opal+ (A subscription version of Opal) and the fact that you can tap on via Apple Pay with a credit or debit card, but Opal+ likely won’t work for 50%+ users of the Opal network, and some of us have concession cards (e.g youth), so by tapping on via debit card we would be loosing our 50% discount.
Another thing to mention is that this app really should add widgets to both the Lock Screen and Home Screen, so we can check our balance at a glance, or maybe on the digital card it could show our balance inside of Apple wallet? Similar to how rewards card show how much points you have on the wallet pass.
Regardless, I still think the Opal app has amazing potential I just think the government needs to invest a little more time and money into it, and realistically with the way everything is going digital, it’s time for Opal to step up.
Cheers, Wayde.Show lessWaydeyBoy
Developer Response
Hi WaydeBoy, Thank you for your feedback about using a physical Opal card to travel. Please note you can travel using a contactless credit/debit card linked to your digital wallet. More information is available at https://transportnsw.info/tickets-opal/opal/contactless-payments. Transport for NSW is always working with web and app developers and technology experts to identify the newest solutions. Your feedback has been forwarded to the app team for review.Where are the busses
Every morning I walk to the bus stop trying to get to school. It doesn’t matter how on time I am my bus never comes. I was just waiting 2 hours for my bus that apparently had come and been 3 times while I was standing at the bus stop. The busses that did pull up where ones that went everywhere surrounding my schools area but never my school.
It’s honestly annoying when I wake up at 6 and don’t leave till 10. My school starts at 8. It is now 10:37. I’ve been issued a suspension warning because they don’t believe that my busses just don’t show up and I think I’m going insane.
Please fix the accuracy of the app🙏 if the bus doesn’t come for another 45 mins just show that rather than telling me it’ll be there in 6 mins and the bus that shows up doesn’t even touch my destination area.Show lessSaiSai5577
Developer Response
Hi SaiSai5577, Thank you for taking the time to provide your feedback and we apologise for any inconvenience you are experiencing. As your feedback relates to the timetable for bus services, we encourage you to provide your feedback using the Transport Info feedback forms: http://www.transportnsw.info/feedback.App crashed
App is not working at all. Crashes every time I try to open itAnnoyedBuchshire
Terrible App
Opal Travel is a terrible app when it comes to bus travel. It does not show the bus one is to catch on the map so that it is not possible to see whether it’s running on time, when it arrives, or if it indeed arrives at the correct stand. I’ve missed buses because they’ve been early, and yet I’ve been left standing for ages thinking they’re late. In each case, had the bus been visible on the map I could have hurried up to be even earlier than I already was. I’ve missed a bus because the app gave it a different bus number. Again, had it appeared on the map I would have realised that this was the one I was meant to catch even though it had a different number. I’ve missed buses simply because they’ve driven by without stopping, by which time it’s been too late for me to flag them down. Had they been on the map I could have waived much sooner, giving the driver time to stop. I’ve also missed a bus because it’s stopped at the right bus stop but the wrong stand. I could have run to the correct stand if I’d been able to see on the map that that is where it had stopped. All in all a dreadful app.Show lessNorst1
App is stuck in some weird “less walking” setting
For some reason the app has started only showing me directions that minimize walking. So now if I’m trying to check timetables for my usual commute, which was usually a ferry + 30 mins walking or a bus + 20 mins walking, it’s now only showing routes that involve 5 mins or less of walking. There seems to be no place in the app to change this preference and it’s basically useless to get directions that add 30 minutes to my commute and three extra transport methods just to shave 20 mins off a walk. Super frustrating!Show lessDjndvdjxjzkz
