Thief!
We stay in Alila resort uluwatu t, I call a driver pick my friend up since I am using the hotel van. My friend didn’t speak Indonesian, so we order a go-car to pick them up from Alila to a restaurant. The app says the price is below Rp. 50 thousand, but the driver asks my friend to pay Rp. 300 thousand. My friend call me to asks why he is charging more than what the app said, when I speak to the driver, he said because Go-jek doesn’t cover Uluwatu area, so either we pay up or he will drop my friend on the side of the road. I complaint to the customer service but no action was taken. They said they talk to the driver and the driver said he didn’t charge us more (we pay in cash since we don’t have Indonesian e-payment). We are staying in a hotel that costs Rp. 10 million per night, they think we will lie to them just for a 2 hundred thousand Rupiah. No action was taken. Do not use this service! Use Grab instead, much much cleaner and better service. DO NOT USE THIS APP! YOU WILL BE TAKEN HOSTAGE! Use “grab”, Trust me!
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Don’t use them.
I ordered food from go jerk as we had a long day out in Ubud and just wanted to get some food for my family from Johnny Rockets. Our order was two hours late and missing two burgers. The driver counted the cash never gave me a receipt and then cancelled my order. I have complained to the site but I don’t hold much stock for getting a refund for the incomplete order. We were ripped off. The guys made $20 NZD off us by not ordering all of our food and taking they money. Dishonest, deceitful and just a big con.
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Malfunctions!
I ordered go-food and the order disappeared, so after a while of trying I assumed the driver must have cancelled and I ordered again. This order also disappeared, at which time I realized the app was malfunctioning. I paid the first driver and had him call the second driver to cancel, because I did not have any pulsa to call on my phone. However, the second driver still came and was very upset because I did not have enough money to pay. Then, when I tried to click “need help” on the application, that function wouldn’t work either! I think that Grab is a much better application after this experience.
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Frustrating
Not very user-friendly.
Placed order for recommended local restaurant. No drivers available & unable to recover order.
Not recommended.
Placed order for recommended local restaurant. No drivers available & unable to recover order.
Not recommended.
Scam Scam Scam Scam!!!
If you want to get scammed then use this app. One simple question. Why have an app where it tells you what the price is going to be if the driver just sends you a text and try’s to negotiate their own price ??
For instance, if your app tells you that the price is $3 to get to a-z , why would the driver call or send a text and say the price is going to be $20 . What is the point, just get a taxi . There is no recourse for the driver and this scams they pull. No way to notify anyone of the scams. Do not use this app, you will be highly disappointed . Order at your own risk , beware.
For instance, if your app tells you that the price is $3 to get to a-z , why would the driver call or send a text and say the price is going to be $20 . What is the point, just get a taxi . There is no recourse for the driver and this scams they pull. No way to notify anyone of the scams. Do not use this app, you will be highly disappointed . Order at your own risk , beware.
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Cannot find driver for long journey
GO-JEK is good for short journeys under 10 minutes, but for long journeys it is hard to find a driver, as drivers will accept and then cancel the job once they realize how far it is.
I live 30 minutes from my work, it usually takes me 30-45 minutes to find a driver because they all cancel. Makes the total journey time more than double!!! once you take into account the time spent trying to find a driver who wants the job.
GO-JEK should punish the drivers who cancel, because they don’t seem to care about it, and also increase the fare for longer journeys, so that the drivers actually want to accept them!
I live 30 minutes from my work, it usually takes me 30-45 minutes to find a driver because they all cancel. Makes the total journey time more than double!!! once you take into account the time spent trying to find a driver who wants the job.
GO-JEK should punish the drivers who cancel, because they don’t seem to care about it, and also increase the fare for longer journeys, so that the drivers actually want to accept them!
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Terrible GPS accuracy
I've only been using Go-car since I've moved to Surabaya. Lately the GPS tracking has been very poor. I can get a driver that's supposedly 8mins away from me but after 5mins, no movement still. I can get a driver that's supposedly 3mins away from me but in reality it's actually nearly 10mins.
A lot of the drivers don't know their way around and they don't bother to use a navigator either which is rather frustrating for me since I'm not a local here.
The same applies for the Go-food service in Surabaya. Poor GPS tracking & accuracy.
Go-jek needs to improve on this because it's critical for the customers.
I know this is not the proper channel for lodging such a complaint but the app doesn't offer a feedback feature on the actual services.
A lot of the drivers don't know their way around and they don't bother to use a navigator either which is rather frustrating for me since I'm not a local here.
The same applies for the Go-food service in Surabaya. Poor GPS tracking & accuracy.
Go-jek needs to improve on this because it's critical for the customers.
I know this is not the proper channel for lodging such a complaint but the app doesn't offer a feedback feature on the actual services.
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GoPay Shenanigans
You ask your drivers to keep promoting gopay and conduct gasifications on them to see who got more customers to purchase GoPay. And when the customer uses gopay, only few drivers who are willing to accept the gopay use and asking the customer for cash instead. This is a systemic problem that you should be responsible instead of milking customers’ money and putting the blame on your drivers. Also I can no longer complaint about my drivers (mostly GoCar drivers who are rude, unprofessional, and keep asking for cash by the pretext of “my phone cant take gopay”)
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Totally Unprofessional
What a nightmare! After setting up an account I began to receive unwanted marketing emails from GoJack. None of the newsletters have an unsubscribe link like they should in the footer.
So, I went to their website customer support area hoping to find a way to email a request to be removed from their mailing lists. They have NO phone numbers or email addresses in their Contact Us section - only physical addresses.
Apparently, if someone wants to contact Ho Jack, they must physically go in person!
Then from another online search I found the customer service email and mailed a request for my email address to be removed from all/any mailing lists. The customer service rep replied that she was sorry but they cannot do that and they cannot delete my account. I tried to reply multiple times that there had to be a way to remove my email address.
The last response from BlowJack was that I needed to go into my mail program and block their email address!!!!!
I am amazed at the unbelievably dismal levels of customer service and overall lack of professionalism.
So, I went to their website customer support area hoping to find a way to email a request to be removed from their mailing lists. They have NO phone numbers or email addresses in their Contact Us section - only physical addresses.
Apparently, if someone wants to contact Ho Jack, they must physically go in person!
Then from another online search I found the customer service email and mailed a request for my email address to be removed from all/any mailing lists. The customer service rep replied that she was sorry but they cannot do that and they cannot delete my account. I tried to reply multiple times that there had to be a way to remove my email address.
The last response from BlowJack was that I needed to go into my mail program and block their email address!!!!!
I am amazed at the unbelievably dismal levels of customer service and overall lack of professionalism.
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Freaking lame GPS
The app GPS accuracy is freaking frustrating, i cannot pinpoint my driver’s location, only a very vague estimation, and it won’t move (the driver position) until it finally reach the passenger. Most of the time, when the drivers are unable to reply or pick up the phone when they are driving (rightly so), i don’t know whether they are actually 5km away while the app constantly show that they are merely 200m away, or they are actually less than 100 meters away while the app shows that they are 5 km away. Fixed it please!
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