Leave a Review Frontpoint
Absolute scam artists
This company is constantly looking to scam another dollar out of you. Buy their proprietary equipment. Pay their monthly rate, highest in the business. Want a discount? Commit to years of additional service, major cancellation fees apply. Cancel your service during a current month that you’ve already paid for? Plan to pay another month of service from that day, meaning you’ll pay extra for the overlapping days, plus you get a month you didn’t want. There isn’t another way to cancel … it’s their “policy” to charge you $55 to cancel, even if you’re not on a contract. Never mind that service was a fraction of this cost when you signed on, and you’ve been off contract for years.
Their equipment fails or requires maintenance and you *have* to work with their annoying phone tree and rude agents. Or just let it constantly beep at you, and keep paying. Considering a lower service option? Tough, there isn’t one … unless you’d like to commit to 3 more years of expensive service. God help you if you change your mind. They’ll also use scare tactics, fear, ridiculous hold times, and general tricks to convince you not to cancel.
Skip this trash company, there are far better options.Show lessMtgoat
This app is so horrible I’m considering a different service
This app is terrible, who designed this? All I want to do is go update my payment information and pay my bill and when I select the link under Make Payment Now, a dialog pops up and I can’t even scroll down to complete the payment. Who developed this app?? I go online to their website and when I login I have to use 2FA, which takes like 10 minutes? This is unacceptable for a security service when I need access immediately, not 10 minutes from now. The customer service and actual response time when the alarm goes off is great, but the app and website login is awful it makes me question if I should go with another service. The user experience of the app to check the security cameras and door cameras has been horrible as well, we switched to Ring because it was unusable. I like FrontPoint for their security response time when it’s needed, but on the technology front it’s horrible.Show lessSebastian_cat
Unsatisfactory
The app is good for monitoring status of the sensors. Other than that, documentation does not match the app functions. Clearly there’s a problem when installing a new keychain remote!
Another issue I have all the time is that the wifi does not stay connected. I’ve spoke to a representative months ago and she said we were down revision. She said she would force update which never happened.
Between the lack of functionality and poor support it will be difficult for me to choose to renew.Show lessRclark9280
Customer service
Update January 2023
This app is useless after Frontpoint decided to update the app.
I can no longer brighten or darken my cameras visibility. So during the day I have great vision but at night the view is so dark I can hardly see anything. Before Frontpoint made the changes in the app I had the ability to brighten the view. Since they took the feature away I can’t brighten my night view. As a result, all I get is pitch black with movement.
Another feature they took away is the ability to flip the camera so the room won’t be upside down. I had to call in so they can flip the camera 😡 guess what!? The room view is upside down again.
The pause feature is a joke. Is pause on or off?
Before changing the app the company should do a survey from the customers and the consensus should prevail.
Customer service is ok But the dang wait time to get to customer service is hellacious ‼️ Yesterday was the longest time 3 hrs and 18 minutes. If u do a call back be prepared to get a call between 12 midnight and 3 am in the dang morning 😠 I do like the camera perks.Show lessK. Essentials
Best Home Security
Front is the best home security company that I have ever had. I have been a customer for several years and never a disappointment. The app works great! I feel secure while at home and away. When I moved. the staff made sure that I had everything that I needed including updates or additional parts. Once I completed the move, they were very patient and walked me through every step. Additionally, they are amazingly responsive!! Great company and system!Show lessJdubII
Sorry but this honest review
First off , I love the company but theirs a few things that could be better especially for the amount of money you spend. One is the app & interface especially since the online chat is impossible to get any agent to chat with or it takes forever. I originally chose front point over other companies because they got best customer service ratings but it almost seems like an arm & leg when getting a hold of someone. Also going back to the app , if it takes long to get ahold of live agent you could have more customization options on the app. Especially since it’s 2022 & soon 2023. Most people don’t want to jump on to their computer to adjust settings. You should be able to delete errors codes with live agent. Last but not least, they should raise a customer bill from $49 to $52 . Every dollar counts & the fact it’s impossible get ahold of alive agent to talk about this, it’s kind of discouraging as a customer. I’ll end on a good note. I have had some great experiences with front point.Show lessHonest review customer
Top notch
For years the best app. First responders honor my system and arrived fast on a holiday when an I heard a rare intruder at my basement door. Customer service terrific. Love my smart outdoor plug for Christmas lights. So easy. 2022
Now my inside camera won’t add to my system and I can’t add a simple door window sensor.
If my camera were pictured in the app maybe I could delete and re add it or just select it. Soooo
Frustrating.Show lessRadiohead!!
Declining service, look elsewhere for an alarm
I recently ordered a system for a vacation home. On the day we picked up the keys I took my alarm system with me to install. I already have a couple front point system so I’m not a novice at using their equipment. After unboxing the system there was no “equipment setup” item on my apps menu as described in the setup card. So I called support. Let’s just say I talked to 3 different support techs, I was cut off on the first two calls after they seemed to be getting nowhere. I would have expected them to call back, but no such luck. The third tech I spoke to was Alex. He kept having me do the same process over and over to no avail. The last time he put me on hold he just never came back to the phone. I was holding for at least 45 minutes. Nothing. If that wasn’t bad enough, during the call with Alex there was a guy grunting and barking in the background. It took me 4 calls to support the day prior just to get someone who could link the new account to my app with my other accounts. I’m done. I’m canceling this account and one other Im no longer under contract with. Stay away from this company their service is getting worse not better.Show lessNobull4u
No real time syncronization
1. The app must be closed/dismissed and reopened before status of sensors will sync to app. 2. You cannot remove a sensor from the app which has been replaced because it was not working properly. 3. About the system, there are long delays from when I open a door or window to when the panel or app indicates an opening. Maybe customers don’t validate these aspects actually work, which could be the reason these issues are not being reported as a problem.Show lessJeff7Griffin7
Front point
I try to update my billing payment method to a new card, but the website is not responding for few tries. I finally I was able to save my new card number to the system then another problem occurred, not able to pay my due monthly payment with the new card on the system. I don’t know if it is due to new entry or just the system being problematic. You really had to investigate the issue because it is not user friendly and not good for business. Very annoying!!!Show lessEBaluyot
