Leave a Review Frontpoint
Need instruction video
I know the people who developed the app think it is easy to use, but it is NOT easy for a user without an engineering degree. I thought I could just activate my replacement smoke detector, but no way was that possible. After spending 15 minutes for chat help I somehow lost the window and couldn’t get it back. I ended up calling the help desk anyway which I usually have to do. So, I will no longer be using the app, I will use my phone to call for help. There’s 45 minutes of my life I won’t get back!Show lessAZ unhappy
Definitely better ones out there
Good luck getting in touch with them. Had 4 panel failures in the 5 years I had their service. I had to tell them because they have no way of knowing that from what I was told. Since the panels failed, I had no security for God knows how long. Than you receive the new panel and you have to setup every SINGLE switch, camera, sensor AGAIN! Finally my panel stopped communicating with my cameras so for 3 months I had no visual security. Why 3 months? Because every time I called I waited for at least 35-45+ mins for someone to pickup. They also wouldn’t give me a refund on the video service I couldn’t use for those 3 months because they supposedly had no proof that I tried to call? Lol but they have proof I didn’t the cameras weren’t being used because they were down.
Ohhhh on top of that they decide to raise their prices LOL this company is delusional. Yea I’m done!Show lessSiraj0110
Works most of the time but not feature parity
This app is very convenient and it works most of the time. There were only a handful of times when there were huge delays in responses but that wasn’t often. The reason for a 2 stars reduction is due to the missing feature of changing and managing the automation and schedules. This feature is available at its website but not in the app. Both the website and app should have the same features for best user experience.Show lessAdd TheDon
Cant cancel
Sold my house have not bought a new one yet moving in with family for a few weeks I’ve been trying to cancel Frontpoint And after leaving my name and phone number for a callback from my place in the queue I waited 3 1/2 hours maybe more for a call back they said they’ll send me an email and a text on how to discontinue it without the text and the email both tell me to call the number so I called the number and it says we have reached our maximum amount of calls in the queue so unfortunately we can’t take your call today and then I’m being charged every day for this service I wanted it canceled on the day that I called so stupid definitely will not use Frontpoint when I get my new houseShow lessGramma Tursha
A good concept system
Be honest I have no ideas about what Frontpoint is until I see the promotion from amex offer buy 108 get 90 bucks . I was thinking screw it will try can return if I can’t use it or worse case 18bucks nothing at all . BUT. Guys this company is not what I think no one take return case I being calling for month on my lunch break . No one answer the return related calls and I got no choice I called Amex to contact vendor get return label . Amex give me refund with no label provide but this company still charge me monthly 49$ for two month until I contact Amex got merchant ban on my account even I am not active the service at all . And they send the device charge to collection since Amex refund me . Guys go to Reddit search for it . Not only me got same experiences. I really got nothing to say .Show lessMr.bigd1ck
Frontpoint is a good security system
When I subscribed to Frontpoint it was at the top of various security system lists. Maybe because of the price, I don’t see them on many lists now. The only time I have had an issue with the company was when they were pushing to have a neighbor’s phone number so the neighbor could investigate any alarm activity. I told them that on one side I had a meth head (who is why I got the alarm) and on the other side, a disabled senior, who uses a walker. When I explained that to the rep he said I needed someone who could walk around the house to check to see if anything was wrong. I told that to a police officer and he laughed. FrontPoint never brought it up after that.
Other than that silliness, I am satisfied with FrontPoint and recommend it.
The app is easy to use.Show lesstbankcustomer
Karen
When I FirstReceived My Home Security System it worked excellent as a matter fact I got phone calls all the time because my motion sensor was not working right would go off with my cats which is not supposed to affect the sensor under 12 pounds they turn it off sent me another one got it turned back on and just found out the other day that evidently it’s not working either because I had my alarm on for a good hour and a half after I returned home before I remember to turn it off no alarm sounds went off at all I didn’t use any of my doors or windows but the motion detectors in my living room where I was at the whole time I have not got my doorbell put it in because it Hass to be a wired doorbell so I have that in a box still after all this time nine using they don’t tell you that whenever you’re ordering your stuff so I’m paying $50 a month for the garage and my two back doors securityShow lesswitchy wiman
Terrible support
Alarm and equipment is okay, albeit a little on the cheap side. Calling their Customer Support for any help however is terrible. Long waits, no callback numbers, etc. I know this isn’t a review of the app per se, but posting in case anyone is considering Frontpoint security.@swellman
Not reliable
It’s basic so it isn’t difficult to navigate. It has ridiculous accurate weather (better than Apple Weather). Not having the days spelled out and having numbers is not practical or convenient and I kinda want you to go Back to actually spelling out the day on the weather app. It sometimes takes a really long time to send signals even if you are connected to your main WiFiShow lessOzzie bear 22
Slow …
Imagine you sleeping and hear a sound outside the house by the front door. You rush to the computer to check the FRONT POINT cameras aiming outwardly. It takes five minutes for the front point to allow you to log in , pass the authentication with images, then load the camera pictures. By then whom ever or what is outside is gone or not gone and is breaking in our home or the neighbor. I spoke to Front Point tech and managers pleading for resolution. ALL TO NO AVAIL.Show lessclaudekantara
