Leave a Review Frontpoint
Frontpoint motion detectors are worthless
The motion detectors from Frontpoint constantly go off and cause false alarms.I can’t tell you the number of times that false alarms have been reported due to the motion sensors. This is happened at my home and at my office. I am to the point where I do not even activate the motion sensors anymore because any time that I do I will get a call in the middle of the night that the alarm has gone off.I got a call again this morning about alarm going off at my office due to the same sensor repeatedly misfiring. We already had a sensor replaced and there are no heat sources that are nearby the sensor. The sensor has been in the same location for the past four years. I am sick and tired of this.Show lessDionysius477
Faulty equipment
In less than a year all equipment stopped working. Company said they would replace and only replaced half of it. I’m trying to cancel and it’s almost impossible. 7 calls now waiting for another call back again because representative did not send email. Last time my smoke detector went off at 3am. When I called in I was told that they couldn’t tell of the local fire department had been called I would have to wait and see. They did not have anyone working that could help I would have to call back the next day. Months later I’m still waiting on the replacement smoke detector. Before that the door sensor stopped working. After several calls it was determined faulty equipment.Show lessterrible 2021
Phone support
I call for support which the recorder states is 24/7 and I get an answering service. When I get something handled, something else gets messed up. I’m unable to change settings in this app to optimize recording features. It should all be easier. My autopay problem isn’t my mistake, but yours. I don’t have time to deal with things Monday thru Friday when I have an issue. The people on the phone that do well are great but please review the ones that are reading from scripts. Clearly, they aren’t doing any critical thinking.Show lessMdmdale
Front Point makes me feel secure
The app is great with geo-fence options and monitoring capabilities. While there’s not a lot of documentation on the use-it’s fairly self explanatory and the times I did call support they took care of me. There are a bit of nuances that are covered in a general way in their videos. They have worked with my local police department in my annual renewals to make the monitoring portion secure and worry free. I love the control you have from the app to set the alarm if you forget, and the feature full doorbell camera is awesome especially in low light.Show lessCatdaddy77
Waste of money and time!!!!
24 hours now with no call back for help on door bell sensor set up. Finally got everything installed yesterday. Came home last night and changed alarm to “stay” so I’m secure inside the house. Take my puppy out to use the restroom and forgot to disarm. Didn’t hear the alarm whatsoever while outside 3-5 minutes. Come inside and realize it’s going off. Missed call from an 800 number was all I got. Thank God no one was trying to break in!!! No real monitoring for those of you like me who thought I was actually getting a security system for my safety!!! Now I’ve spent 2 hours on the phone trying to understand why no one was dispatched when I set the alarm off and did not answer the 800 number to let them know it was false alarm…. It is a Saturday so now I have to wait until Monday to cancel my “service” and get refund. Unbelievable!!! Do not waste your time and money like I have!
Now trying to post this review and it won’t post due to “nickname is taken” no matter what name I use lol wowShow lessSpiresBrittany
Can I give zero stars!
Every time I try to do ANYTHING on Frontpoint, whether it’s setting up a new sensor or changing a setting, it’s IMPOSSIBLE. My husband and I are both very handy and do electrical, plumbing, construction, etc. But between the two of us we can’t get figure this thing out. Every time we’ve needed to do something I have and to spend at least a half hour on the phone with support. It should not be rocket science! Least intuitive program I have ever used. If I hadn’t already paid for the equipment I would cancel the service in a heartbeat. If you are considering Frontpoint save yourself the future aggravation and look elsewhere.Show lessso#sm$of
A sudden change for the worse
Been with Frontpoint for some six years since moving into a new home. Everything was good until this past week when I needed technical assistance on a simple matter (replacing a door sensor). No where does the app technical section provide guidance on how to cancel the old sensor and activate the new replacement sensor. Although there may be more information in the section specific to sensors - but that information doesn’t download. I’ve tried to download that information numerous times using the Frontpoint phone app, the iPad version or by logging onto the Frontpoint website. Failures follow with an amusing “oops!” with a phone number for technical assistance. But that phone number leads to a recording that asks you to leave a call back number since wait times are excessively long. I tried weekend and weekdays, early and late in the day. Same message. It’s likely not high call volume but rather lean staffing that is the problem. And a call back is not very convenient for the customer. Am I to sit by my phone and near the Frontpoint system waiting for the phone to ring? Ideally I would need to be free to take their call and near the system to take any actions needed to activate the system. Not happy with this sudden turn of events.Show lessiPublish
Unable to make payment
There are several issues.
1. When adding a new credit card, it kept the expiration date of the previous card.
2. The payment screen is unusable. When going though the payment flow, you can select the credit card icon, but cannot scroll down to hit the Next button. So it is impossible to make a payment.
I eventually had to go to the website to get both of these resolved. This is a huge problem as I was not able to get to a laptop for several weeks which lead to being bombarded by calls to both me and my wife.
Additionally, when attempting to login on the website the error message was displaying the response to the API endpoint, password on full display: no salt, no hash. This makes me seriously question how secure this “security” company is.
I will be looking into dropping this company as soon as I can.Show lessKenny Arehart
One star
We have had the Frontpoint system for many years. Uneventful and therefore no issues. We get to the house tonight and the system does not disarm from my phone or my husbands. We have no choice but enter the house and trigger the alarm. No call, no monitoring. I call in & the automated system will not move me forward. It only allowed me to leave a call back number for someone to contact me tomorrow. Tomorrow?? What if we were burglars.”? Then I attempt to cancel my account and it’s like pulling teeth. No option to cancel using the automated system. A couple of years ago we had a break in and we were alerted by a neighbor. I read the reviews and have faithfully paid for at least 4 years. Yet I have no idea how long my system has gone unmonitored. We only found out now because we tripped the alarm without Frontpoint calling to check in. My advice is to trip your alarm frequently to be sure you are being monitored. Or choose another company.Show lesscmsals
Horrible app
Frontpoint app design is inherently bad, they leave out key aspects of the app that enable you to change options which are most important. There is no functionality inside the app to cancel your service, they make you call them, then they conveniently have technical difficulties “emailing” you the cancellation documents all the while billing you an additional 30 days. Stay away from this app until they fix this issue or you’ll be charged forever.Show lessPiano rocks
