Leave a Review The Parking Spot®
To The Islands and Back
Recently traveled to the 50 state and once again used the parking spot for my car. Well lit, appropriately sized parking, and fast and efficient availability of shuttles. Used to use the Century location and last year switched to the Sepulveda location which is next door to LAX. Will be using this one for all future travel plans. Good rates and excellent service are the reasons I chose this facility.Show lessStevetard
Prices and policies are anti-consumer
Parking spot just bought our long-term parking company amd immediately raise prices dramatically. Same company, same buses, same people and added new policies where you can "save" money but you have to gamble ahead of time that your flight plan's won't change.
It's just more unchecked monopolistic practices by a company (probably backed by venture capitalists/banks) to take advantage of our completely corrupted federal government. Monopolies exist throughout American life now and of course they're taking over airport parking.
We are going to shop around and even the airport parking is cheaper than these guys but we'll see how long that lasts.Show lessRestlessAmericanCitizen
It’s ok for business hours
The drivers, they are super friendly and help you with your bags. They also get you to the airport and back fast and safely.
They are located just outside the airport it takes about 7-10 mins from the time you park to the time you get to the airport. (If you don’t hit any red lights)
The price is reasonable in comparison to other competitors and parking at the airport. They also offer covered parking for a little more.
Getting picked up late at night has not been pleasant, I normally arrive after midnight and have usually have to wait a long time 20-30 mins just to get picked up. A few weeks ago when I got to the airport at 3am the phones weren’t working so it took 30 mins for someone to pick up the phone.
The app works great, giving you an estimate on how long it will take to get to the airport but it doesn’t show if it’s heading to departures (drop off) or the transportation (pick up) area. So, it might drop someone off then head back to the parking facility leaving you waiting till the next shuttle comes. I’m hoping that they can add something letting you know where the bus is heading to, I wouldn’t mind walking to the other side to get picked up if I can time it right. Then I wouldn’t have to wait as long.
The last thing I want to say is that ALL the drivers have been nothing but great and that my car has been safe here and it’s usually here for a few days at a time.Show lessFrequent flyer 26
The system to get picked up is broken
Now customers first have to walk all the way to a pickup spot, then wait for the app to notice, then wait until a shuttle is finally dispatched from the parking spot. If this is the new way to call a shuttle (instead of a quick phone call) then this was the last time we’ve used this service. Today, shuttles did not move for 10m after being ready for pickup and then both went to the same (wrong) terminal. Seeing shuttles on a map is a fun feature but only creates frustration if you have no handle on operations. Instead give an ETA. On top of it, staff is incredibly rude.Show lesschtraveller
Great experience
We do not travel often so I was not very familiar with parking at the airport. I asked a couple of people who referred me to the parking spot. I checked on line and found a couple of cheaper spots but the The parking Spot had better reviews. We decided to book with The Parking Spot and they did not disappoint! Did everything thru their app, which was very easy. Followed the directions they gave for my arrival and that went very smooth. When we returned home from our trip we walked out of the airport, opened their app and my ride was there! It was perfect. Staff was very helpful and pleasant. Will definitely use again!Show lessHi( from dustin)
Poor service / huge delay
I landed after 11PM. The parking spot only runs a single van after 11PM. I had to wait for 2 shuttles as there were so many people waiting, almost 30 minutes! Worse, the driver that picked me up apparently gave me the wrong ticket so they could not find my car. They thought I had valleyed my car when I had paid for a detail. I therefore had to wait for the bus to drop all 14 people before they returned to the front gate and figured out where my car was parked… when I asked at the gate if they would provide a discount given my situation I was told to call back tomorrow to waste more of my time. I will be parking at Diamond next time I drive to the airport!Show lessmrkeiser
Update? No Delete and Add
I received an e-mail advising me to “update” my payment information. There is no “update” option; users may either delete or add a new form of payment, but not edit it. I believe in the precision of language. Update means update. Deleting and having to enter the payment information anew, is not “updating” Worse, the “Help” available online is no help at all; no phone number, no email address.Show lessMadMexAz
It’s great but…
The app is great for making reservations and quick access to your confirmation but every time I check in after my flight lands the app says the location has been informed and my car will be ready at valet but it never is I always have to provide my ticket and wait for them to retrieve it. There’s definitely a disconnect between the app and the location for valet services.Show lessMGTRNJ
Does not allow me to find shuttle
Great to use in/out of facilities, but while on airport grounds I always try to check for the nearest shuttle and it always tells me to check again… I can keep checking but doesn’t show where the nearest shuttles are on airport grounds. I have updated the app often to be sure it isn’t me, but after updates I am still getting the same error.Show lessSojourning Traveler
Modernize your app
New account registration doesn’t support auto fill for anything including secure password creation from iCloud Keychain.
App also doesn’t support autofill of credit card info or auto detect the credit card type when I tried to give them money. I ended up registering via the website which was better but this was to the credit of mobile Safari and not the developer.
Worse yet, when I initially missed the fact that I needed to tell the app which credit card type I entered, it purged all of the previous info I had previously entered. Very frustrating.
These can easily be resolved to make everyone’s experience meet the bare minimum expectation. Then further enhance the experience from there.Show lessDHirschfelt
