Nice app, but with some issues...
When it remembers your reservation it's pretty handy. You can contact the concierge, etc. But currently it jumps between remembering and forgetting that we have a current reservation.
I just started to use the app - hopefully it's supported by all locations world wide.
I just started to use the app - hopefully it's supported by all locations world wide.
Helpful, but missing info
Used this app while staying in Las Vegas. It was very helpful retrieving our car from valet, hours restaurants were open, etc. However, it was missing the menus from almost all of the dining at the hotel, except for the steakhouse! If they were to update this, 4 star all the way!
Ok for some areas, many issues though
I used this app while staying at the Four Seasons Whistler. I was able to login with my husband's email with no issues. Here is my feedback on several areas of the app.
- transportation - it should remember your valet ticket number, or the hotel should enter it for you. While fumbling for the ticket number I accidentally entered the wrong number. Then the valet was confused and I still ended up having to wait for extra time for the car.
- housekeeping. Worked only about 50% of the time. A few times the room was cleaned in the time frame requested. Other times it was cleaned too late or turn down service happened too early (requested 7:30pm provided at 2:00pm). I suggest requesting just in time not in advance. Items such as pillows were delivered correctly.
- spa - tried to request an appointment two days later but the app kept changing the date/time to current. Ended up having to talk to the spa to straighten it out. The app should only allow future spa reservations not current date/time.
- Concierge - dinner reservation request was handled correctly. However my husband received multiple emails confirming the reservation.
- Overall, the app is ok but certainly not up the Four Seasons standard.
- transportation - it should remember your valet ticket number, or the hotel should enter it for you. While fumbling for the ticket number I accidentally entered the wrong number. Then the valet was confused and I still ended up having to wait for extra time for the car.
- housekeeping. Worked only about 50% of the time. A few times the room was cleaned in the time frame requested. Other times it was cleaned too late or turn down service happened too early (requested 7:30pm provided at 2:00pm). I suggest requesting just in time not in advance. Items such as pillows were delivered correctly.
- spa - tried to request an appointment two days later but the app kept changing the date/time to current. Ended up having to talk to the spa to straighten it out. The app should only allow future spa reservations not current date/time.
- Concierge - dinner reservation request was handled correctly. However my husband received multiple emails confirming the reservation.
- Overall, the app is ok but certainly not up the Four Seasons standard.
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Great service!
I had a problem with the address of the registration, because it doesn't allow you to change it after registering, and their service in Twitter was as good as their hotel service, and they fixed my problem. I'll give them five stars for that.
Works < 50% of the time.
I was able to use the app for less than 2 days of my 4 day stay. The other two days it wouldn't let me sign in (kept saying incorrect password despite resetting password several times) and had no record of my reservation. However, when it works it is very convenient especially for room service. Certainly not worthy of the Four Seasons. Very frustrating.
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Blandware of the worst kind
Hard to believe this is Four Seasons. Gave up after only a few minutes: login experience was a nightmare. They could have done something so amazing and cool and they did this? It doesn't even get my location when browsing for a location: I had to search manually. This is like an app built for iOS 1.0. Deleting.
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Terrible app
Logging on is very complicated and even after 30 minutes on the phone with the support group they were not able to get it to work. Definitely not the level of quality you would expect from the Four Seasons.
