Best apps like Academic Federal Credit Union

Room to ImproveCommon complaints summarized from real App Store user reviews

• 🐛 App crashes frequently
• 🐛 Login issues (server errors, unavailable service)
• 🐛 Limited functionality
• 🐛 Poor user experience
• 🐛 Missing essential features (claim status, direct deposit)
• 🐛 Unclear transaction details
• 🐛 Difficult to navigate
• 🐛 Inability to upload files (only photos)
• 🐛 Poor customer service
• 🐛 Website issues also reported
• 🐛 App not updated
• 🐛 Security concerns (data compromised)
• 🐛 Confusing account balances
• 🐛 Rejection of receipts
• 🐛 Company code required for login
• 🐛 Font clarity issues
• 🐛 App doesn't work on older devices
• 🐛 PIN expiration issues
• 🐛 No Touch ID/Face ID support
• 🐛 Claims vanishing after submission
• 🐛 No directions on app operation
• 🐛 Inability to activate/manage card
• 🐛 No in-app notification for denied claims
• 🐛 Product not accepted at certain retailers
• 🐛 Difficulty in differentiating claim types (FSA/HRA)
• 🐛 No way to store receipts before submission
• 🐛 No way to view past submissions
• 🐛 No option to withdraw balances by direct deposit
• 🐛 App doesn't show useful information for dependent care
• 🐛 No way to click into accounts for transactions
• 🐛 No transaction history appearing
• 🐛 No option to submit claim for reimbursement
• 🐛 Dead links for reimbursements and transaction view on website
• 🐛 No passkey for login
• 🐛 App crashes upon opening
• 🐛 App contains little information
• 🐛 Outstanding receipt requests are contradictory
• 🐛 Submit a claim is missing
• 🐛 App freezes, resets, repeats
• 🐛 No in-app notification about denied claims
• 🐛 Terrible customer service
• 🐛 App hardly lets me in
• 🐛 "Service unavailable" messages
• 🐛 App crashes the second I click to open it
• 🐛 Unusable, crashes immediately
• 🐛 App contains so little information it's completely useless
• 🐛 Submit a claim is literally missing
• 🐛 App is awful, freezes, resets, repeats
• 🐛 Lacks any real functionality
• 🐛 Virtually useless with no transaction history
• 🐛 No option to submit a claim for reimbursement
• 🐛 Website also not working
• 🐛 Horrible app and website
• 🐛 Customer service non-existent
• 🐛 Claims denied and no notifications sent
• 🐛 App and website are horrible
• 🐛 Bottom of the barrel app
• 🐛 Middle school kids build better apps
• 🐛 Not user friendly
• 🐛 Registration doesn't work
• 🐛 Impossible to register
• 🐛 Company can't handle simple IT
• 🐛 App and website are utterly terrible
• 🐛 Bare bones app
• 🐛 Unstable, shuts down midway through submitting claim
• 🐛 Challenging to get human assistance
• 🐛 Awful customer service
• 🐛 Unresponsive to emails and inquiries
• 🐛 Long call wait times
• 🐛 Site hard to navigate and understand
• 🐛 Product not accepted at Sam’s Club
• 🐛 Unwilling to provide a list of in-network retailers
• 🐛 Customer support told to do check and see method
• 🐛 Awful App—plain and simple
• 🐛 Information compromised through app
• 🐛 Cannot login
• 🐛 Not kosher, don't trust app
• 🐛 Impossible to submit claims
• 🐛 Receipt keeps getting rejected
• 🐛 Chat function on website doesn't work
• 🐛 Bad functionality
• 🐛 Can’t tell difference between deposits and withdrawals
• 🐛 Phone system repeatedly hangs up
• 🐛 "Press 1 for call back" feature doesn't work
• 🐛 Almost useless
• 🐛 Transaction history is short and lacking
• 🐛 Hard to use
• 🐛 Forget login, have to remember company code
• 🐛 Not a good experience
• 🐛 Cards weren't sent out until 3 weeks into new year
• 🐛 Little information about how to use cards
• 🐛 Poorly designed, glitchy app and website
• 🐛 Missing essential features
• 🐛 Lacks ability to view claim status
• 🐛 Lacks ability to withdraw balances by direct deposit
• 🐛 Not great
• 🐛 Unable to activate card via app
• 🐛 Cannot turn card on or off
• 🐛 Cannot request replacement card on app
• 🐛 Have to wait in queue on phone
• 🐛 Poor design
• 🐛 Not very useful for reviewing claims, checking payments, determining why claim denied
• 🐛 Not as useful as previous provider's app
• 🐛 Website should be optimized for phone
• 🐛 Barely functional
• 🐛 Really poorly designed
• 🐛 Can’t really do much
• 🐛 Cannot go back to edit/upload more documents after filing a claim
• 🐛 Awful company
• 🐛 Sent 5 emails, tried chat, called (on hold over 2 hours), can't get through
• 🐛 Claim approved but never paid
• 🐛 Steal your money
• 🐛 Not awesome
• 🐛 Does not allow upload of PDF receipts
• 🐛 Prompts for camera scan, no alternative formats
• 🐛 Could not even log in
• 🐛 No particular instructions for new account
• 🐛 Totally confusing
• 🐛 Cannot even request a new card
• 🐛 App and website keep crashing
• 🐛 Says I am not a member
• 🐛 Very poor app
• 🐛 No detailed overview of accounts
• 🐛 No way to click into each account
• 🐛 Can't clearly see claims history or pending payments
• 🐛 Worst app ever for FSA
• 🐛 Worst FSA benefit company
• 🐛 Submitted claims twice
• 🐛 Have to call and be placed on hold
• 🐛 Not good
• 🐛 Just enough information and functionality to make you frustrated
• 🐛 Temperamental
• 🐛 App looping at login saying "Service not available"
• 🐛 Website says can't submit because previous claim open
• 🐛 Reimbursed from FSA, not HRA
• 🐛 Needs a way to indicate claim type
• 🐛 App didn't have a way to differentiate FSA or HRA
• 🐛 Emptied FSA account
• 🐛 Didn't follow benefits entitled to
• 🐛 App literally won't sign me in
• 🐛 Bad user experience
• 🐛 Missing functionality
• 🐛 Basically useless for dependent care
• 🐛 Doesn't show useful information like balance, claim status, past payouts
• 🐛 Just takes up space on phone
• 🐛 Fix the text please
• 🐛 Font clarity leaves much to be desired
• 🐛 Can not submit receipts
• 🐛 App keeps on spinning
• 🐛 Gateway Time-out
• 🐛 Getting there
• 🐛 Missing claim status
• 🐛 SushiRoll
• 🐛 App is just so plain
• 🐛 Can't find many features
• 🐛 Update history 2-3 years ago
• 🐛 Not sure if security is up to date
• 🐛 Listing recent card transactions twice
• 🐛 So bad
• 🐛 UI is terrible
• 🐛 Doesn't even work
• 🐛 Claims vanished
• 🐛 Pretty useless
• 🐛 Useless
• 🐛 No way to upload a claim or search for anything
• 🐛 Needs work!
• 🐛 Not Apple intuitive
• 🐛 No directions on how to operate
• 🐛 Phone help doesn't listen well
• 🐛 BRI get your act together!
• 🐛 Horrible
• 🐛 Server unavailable
• 🐛 Back to snail mailing receipts
• 🐛 Waste of time and phone space
• 🐛 Can't do anything except see current balance
• 🐛 Last update erased option to submit document
• 🐛 Useless app
• 🐛 Benefit program can't offer benefits in generic app
• 🐛 No bug fixes, no improvements in over a year
• 🐛 Managers/administrators dropped the ball
• 🐛 All the worst of what an app can be
• 🐛 Legacy provider of services
• 🐛 Not updated for recent devices
• 🐛 PIN arbitrarily expires
• 🐛 Byzantine process for navigation
• 🐛 Balances hidden
• 🐛 Transaction details not easily accessible
• 🐛 Will not clear need for receipt
• 🐛 No detail if receipt was accepted
• 🐛 Frustrating
• 🐛 Successful login once out of 15 tries
• 🐛 Parsing errors
• 🐛 Uninstall and reinstall many times
• 🐛 Worked great for about a year, last few months terrible
• 🐛 Worst app ever
• 🐛 Claims never paid
• 🐛 No record claims were submitted
• 🐛 Navigation designed by a crazy person
• 🐛 Hard to find FSA claim form
• 🐛 Hardest to use
• 🐛 Simple to use and works great
• 🐛 Keeps getting better with updates
• 🐛 Practical but isn't up to date
• 🐛 Dates are limited
• 🐛 Dates in 2014 not an option
• 🐛 Crashes
• 🐛 Loses all login info after closing app
• 🐛 Pin doesn't work anymore
• 🐛 Doesn't function
• 🐛 Buggy, but gets the job done
• 🐛 Claim entry could be faster
• 🐛 Need to retype every piece of information
• 🐛 Date picker fields are annoying
• 🐛 Works but with some issues
• 🐛 Keep getting 'enter start date' error
• 🐛 Doesn't have all the detail
• 🐛 Can't see any details of transactions
• 🐛 Best App
• 🐛 Check balance on the fly
• 🐛 Good for Limited info
• 🐛 Can't see pending charges or claims
• 🐛 It's fine
• 🐛 Makes a difference???