App access
After multiple attempts I can’t login using my email and password. Tried to get a new password but did not get an email so I could change it.
Do better
Do you know how frustrating it is to have to log back in every few days when I am trying to quickly turn the system on or off? Why does it not hold a log in? Completely defeats the purpose. I may as well just run to the keypad every time I open the door.
Worst ever
If you can get it to work, it’s great. I have been trying to reset my password for at least six months. Every time I try it locks me out and says I’ve tried too many times. I have tried telephone help and I have tried chat help and nothing works. This app is literally set up in the worst way, you cannot change the password when you need to. I don’t know if I’ll ever be able to get this to work again, and I have had my ADT system for 16 years.
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Terrible customer service
Customer service representatives have no idea what is going on. If a technician is dispatched all they want to do is sell you a new system.
Slow Response
The ADT Pulse app is extremely slow to open and load. Even when I'm in the basement, it's faster to walk upstairs and use the keypad than wait for the app. When I come in through the garage, I open the app to disarm the system, but it takes so long to connect that I end up using the key fob instead. At this point, the app isn't useful because it's too slow to be practical.
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App need to be refreshed
When I try to arm my alarm, the shield is still green after it is armed at the panel. It does not turn red to alert me that it’s armed. I have to go to the panel to confirm it switched over from my phone request.
App is unreliable!
I would not recommend this app to anyone. It’s not reliable and it is very slow to open. It logs me out a lot. I just don’t trust it to work when I need it!
Slow buggy app
This app has painful lag. Each time I need to control the security panel in the house via the app, it takes almost 15 seconds to connect. This should be instantaneous. This is pretty frustrating. Otherwise the app works okay
App picks and chooses when it wants to work
Awful. Seems biweekly I’m prompted to change my credentials because it’s stating they are incorrect, causing multiple failed log in attempts, leading to extended periods where I’m locked out of my account.
Still slow
The auto sign out problem isn’t as bad nowadays, but the delay to open the app is
Ugh!
Even having super high speed internet, the Live view of Cameras takes forever to connect. 😤 Same thing to activate/deactivate the alarm using this PATHETIC App.
Something just isn’t working properly
The app keeps on malfunctioning. Over the past month it hasn’t worked at least 14 days.
Pulse Plus not working!
Went away from home. I have been unable for over a week to access my ADT Pulse app sign in. The ADT operator says they are having problems with the pulse system and they are working on it. That does not do me any good when I’m away from home and cannot turn on and off my alarm system for several weeks actually now.! Very poor service!
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System not connecting
My system today is not connecting to my phone so I can disarm. I have tried to log out the app and back in but nothing is working. Is the sudden down today?
grene2482
Is impossible to get to see my camera and when I try password does not recognize and can not change it does not let me . Talked to every one
Trash
Trash app. Camera loads once a day then never again. Cancelling subscription asap
Missing two essential features!
We’ve been using ADT Pulse for six years. It’s great for turning on or off our security system when away from home. It also allows for scheduling times to automatically turn off or on the system. However, I believe Pulse is missing two important features: A way to activate the “Arm Night” feature, and “Emergency Fire or Panic” feature, both of which can only be done using our ADT touchscreen panel. Why can’t these two essential features be included in the ADT Pulse app? How else can we set off our alarm from inside our safe room during a home invasion, or from the safety of being outside our home after evacuating it during a fire? Please add these two features!
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Freezing
The app is frozen
Can’t open app
Fix the app since the recent iOS update the app attempts to send sms messages and it can’t
Terrible customer service
Customer service representatives have no idea what is going on
