Not Working
This app does not seem to be working on iPhone 18 Pro. Will not send security code message for verification
Auto sign out
Not as often, but still auto signs us out
Horrible
Updated to Iphone 18 with ios 27 and have not been able to log in. Delt with adt person via chat and still a no go! WTF!
Scam
I downloaded but ended up with aggressive talk lies etc.
Crashes frequently on launch
Since updating to iOS 27 the app is frequently not starting up, just shows splash screen and crashes out.
Outdated
This app no longer works like it did before. Please update either the latest iOS update.
Buggy buggy buggy
I swear this app crashes, logs out, or gives an error about every other day on my Apple Watch. The app on my watch is really convenient so I don’t have to open up my phone to turn off my alarm system and I’d much rather use my watch, but when it’s this problematic I’m stuck using my phone anyway. Pretty disappointing.
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Horrible
Horrible app and horrible cameras. I can’t believe that I keep this service for a while, but canceling this horrible service.
Auto sign out
Not as often, but still auto signs us out
40 year customer App No worky
40 year customer App constantly shows error messages and was on the phone most of the afternoon with numerous reps who can’t schedule to fix the problem. Looks like starting over elsewhere might work better
Works less than 10% of the time
When I try to arm or disarm my system. It’s won’t work. Always says it’s working or it says was unable to perform action. Even looking at the cameras we have through ADT never works. Always buffing
App access
After multiple attempts I can’t login using my email and password. Tried to get a new password but did not get an email so I could change it.
Do better
Do you know how frustrating it is to have to log back in every few days when I am trying to quickly turn the system on or off? Why does it not hold a log in? Completely defeats the purpose. I may as well just run to the keypad every time I open the door.
Worst ever
If you can get it to work, it’s great. I have been trying to reset my password for at least six months. Every time I try it locks me out and says I’ve tried too many times. I have tried telephone help and I have tried chat help and nothing works. This app is literally set up in the worst way, you cannot change the password when you need to. I don’t know if I’ll ever be able to get this to work again, and I have had my ADT system for 16 years.
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Terrible customer service
Customer service representatives have no idea what is going on. If a technician is dispatched all they want to do is sell you a new system.
Slow Response
The ADT Pulse app is extremely slow to open and load. Even when I'm in the basement, it's faster to walk upstairs and use the keypad than wait for the app. When I come in through the garage, I open the app to disarm the system, but it takes so long to connect that I end up using the key fob instead. At this point, the app isn't useful because it's too slow to be practical.
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App need to be refreshed
When I try to arm my alarm, the shield is still green after it is armed at the panel. It does not turn red to alert me that it’s armed. I have to go to the panel to confirm it switched over from my phone request.
App is unreliable!
I would not recommend this app to anyone. It’s not reliable and it is very slow to open. It logs me out a lot. I just don’t trust it to work when I need it!
Slow buggy app
This app has painful lag. Each time I need to control the security panel in the house via the app, it takes almost 15 seconds to connect. This should be instantaneous. This is pretty frustrating. Otherwise the app works okay
App picks and chooses when it wants to work
Awful. Seems biweekly I’m prompted to change my credentials because it’s stating they are incorrect, causing multiple failed log in attempts, leading to extended periods where I’m locked out of my account.
