No accountability
Agoda is getting worse and worse, and customer service is non-existent. I’ve had a few issues over the years and you just have to eat the cost since there is zero chance they will help you. This time, I specifically used a filter to find a room with a bathtub, but there are no tubs, not just in this room but in the whole hotel. The hotel falsely advertised, and Agoda helps them do it by having zero accountability.
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Confirmed booking but end up no place to stay when I arrived
⭐️ Very disappointing and stressful experience with Agoda
I booked my hotel through Agoda and received an email stating that my reservation was confirmed. Based on that confirmation, I traveled to the hotel expecting that I had a guaranteed room.
However, when I arrived, the front desk told me that Agoda had never contacted the hotel to confirm my reservation and that they did not have a room for me. I was shocked and extremely stressed because I was already at the hotel and had nowhere to stay.
The most frustrating part is that Agoda had told me my booking was confirmed. If Agoda cannot properly confirm a reservation with the hotel, they should not send customers a confirmation saying that their booking is confirmed.
Although Agoda eventually returned my money, that does not erase the stress, inconvenience, and anxiety they caused me. I had to deal with finding another hotel at the last minute when I should have been able to simply check in to the room I had already booked.
This was completely unacceptable. A hotel booking platform should be able to ensure that a reservation marked as “confirmed” is actually confirmed with the hotel. I expected much better from Agoda.
I hope Agoda takes this seriously and improves its reservation system so other customers are not put through the same stressful situation.
I booked my hotel through Agoda and received an email stating that my reservation was confirmed. Based on that confirmation, I traveled to the hotel expecting that I had a guaranteed room.
However, when I arrived, the front desk told me that Agoda had never contacted the hotel to confirm my reservation and that they did not have a room for me. I was shocked and extremely stressed because I was already at the hotel and had nowhere to stay.
The most frustrating part is that Agoda had told me my booking was confirmed. If Agoda cannot properly confirm a reservation with the hotel, they should not send customers a confirmation saying that their booking is confirmed.
Although Agoda eventually returned my money, that does not erase the stress, inconvenience, and anxiety they caused me. I had to deal with finding another hotel at the last minute when I should have been able to simply check in to the room I had already booked.
This was completely unacceptable. A hotel booking platform should be able to ensure that a reservation marked as “confirmed” is actually confirmed with the hotel. I expected much better from Agoda.
I hope Agoda takes this seriously and improves its reservation system so other customers are not put through the same stressful situation.
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Use another site
First time using agoda. I contacted customer service because I didn’t receive a confirmation for my hotel booking. The representative stated without a correct email address that was used for the booking they were not able to assist. I have only had the same email address for only over 20 years. According to the representative he was unable to transfer the call to anyone because I didn’t have the correct email address. In addition I was charged twice for my booking.
As a person that has worked in the hotel industry there are different ways that an agent can validate a booking. I will never do business with them again.
As a person that has worked in the hotel industry there are different ways that an agent can validate a booking. I will never do business with them again.
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Don’t do it !!!
Do not book through this company whatever you do , sure they can find you a decent price but if something goes wrong they will not get you your money back . I paid weeks in advance , got there the day of check in the room was gross so after staying on the phone with Agoda for an hour I finally gave up and went back inside and talked to the clerk who said I would be refunded had me sign a waiver cancelling my stay and issuing a refund . It’s been a week no money back then I find out the hotel isn’t the one who is paying it back it’s Agoda and they are acting like the hotel is the hold up . It’s not it’s them . I’m talking to attorney on Monday it’s now past the point of the money it’s a matter of common decency and theft .
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They fooled me and brought me here. Don’t make any bookings through this place. It’s a cheating, unr
They fooled me and brought me here. Don’t make any bookings through this place. It’s a cheating, unreliable, low-quality app—totally third-class.
