Best hotel site for South East Asia
Response from developer
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
价格优惠
O pior atendimento e aplicativo
Response from developer
Olá, Carlospitamcz Lamentamos saber que teve uma experiência desagradável. Teremos todo o gosto em ajudar na resolução dos problemas com a sua reserva. Veja como você pode se conectar conosco: • Visite nosso Centro de Ajuda: https://www.agoda.com/info/contact.html • Clique em "Entrar em contato com o Atendimento ao Cliente da Agoda" ou selecione um tópico das opções populares exibidas na página. • Clique em "Mostrar mais opções". • Conecte-se com nossos agentes clicando em "Converse conosco". Entraremos em contacto consigo o mais depressa possível. ^YS
Deceptive prices
Response from developer
Hi PolishBWC, We apologize for the unpleasant experience. We strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^Rei
10 days of AI-generated replies, zero accountability, and a refund I had to secure myself.
Agoda acknowledged the booking error, but what followed was 10 days of absolute frustration.
I dealt with numerous customer service representatives who repeatedly sent the same generic, AI-assisted responses, often recycling information I had already received. The emails were robotic, impersonal, and completely indifferent to my situation. Not a single representative called me, despite the urgency and the amount of money involved.
Agoda repeatedly claimed the hotel had refused my cancellation request. The hotel, however, confirmed in writing that it had never received a cancellation request from Agoda or its partners. One representative even told me to contact the hotel myself to obtain cancellation approval, after I’d already spent days trying to resolve Agoda’s own mistake.
With check-in approaching and no solution in sight, I was forced to book alternative accommodation and rearrange my luggage delivery. Agoda finally corrected the reservation just one day before arrival, far too late.
In the end, I physically visited the hotel myself, explained the situation, and the staff immediately agreed to waive the cancellation fee. They contacted Agoda directly, and only then did Agoda finally process my full refund.
Ten days, countless emails, multiple representatives, no phone calls, and absolutely no meaningful ownership of the problem. I had to do their job for them.
An unbelievably frustrating customer service experience. I will never book through Agoda again.
