Bad unlocking software
Worst gate unlocking software ever. Always stuck in the loading screen. Why need WiFi to unlock gate?
Couldn't create account
As title said couldn't receive e-mail when trying to create account iOS btw
Horrible app!!!!!
This app is not user friendly
Doorbell
My doorbell is crazy! It goes off randomly! No pictures of people, just the front porch! It rings when people are just walking by! It rings when I am unlocking the door, still no pictures of people! I move things around on porch, it shows pictures of what I have moved, but no people! It goes off when I walk down sidewalk to get mail… just pictures of porch, no people! Absurd! I check settings and I am supposed to get pictures of those ringing the doorbell… I don’t! Help!!! Thank you!
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hi
There are many languages, but unfortunately, there is no Chinese option.
Turn off the pop up
I have answered the rating for the 5th time in 2 days and it still pops up. Turn it off!
No panic button
I live in a rural area with a volunteer fire department. I was told there would be a panic button or panic code if I need help, that I could access with my phone. My old system at my former home was the numbers straight up the center of the keyboard. That is not the case with this app. I could have called 911 without a contracted security system.
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Clips
Not receiving the clips that the app is saying it took. One day it said over 100. Yet I only had around 30 saved clips!!
With the amount of money we are paying you NEED TO DO BETTER !!!!!
With the amount of money we are paying you NEED TO DO BETTER !!!!!
Garbage
Mike
Disappointed
It is because I have iPhone it won’t let me create an account
Kindergarten app
On activity videos:
1 - Can only zoom in centered. Can’t zoom and see the edge.
2 - Can’t playback in landscape mode. Why would I want to see a video in a tiny little space. I can view it on a TV but can’t view activities as landscape. Can view live feed landscape but not activity. That’s stupid.
3 - Only shows 15 seconds of the actual event. That’s stupid too. How’s that gonna help anyone in the event of crimes? Only capture part of it by design. That is really bad product planning.
1 - Can only zoom in centered. Can’t zoom and see the edge.
2 - Can’t playback in landscape mode. Why would I want to see a video in a tiny little space. I can view it on a TV but can’t view activities as landscape. Can view live feed landscape but not activity. That’s stupid.
3 - Only shows 15 seconds of the actual event. That’s stupid too. How’s that gonna help anyone in the event of crimes? Only capture part of it by design. That is really bad product planning.
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Best alarm company
Awesome service and coverage
Alarm.com Sucks
Smoke alarm keeps going off.
Customer support worthless.
Avoid at all cost if you like to sleep.
Customer support worthless.
Avoid at all cost if you like to sleep.
Schedule automatically
Would like to have wake-up and sleep times automatically scheduled. This is a very convenient feature that is automated in other security systems and not sure why this would not be a feature??
CustomerVoice26
I do not recommend these cameras. When I actually needed them, my home was broken into and the cameras did not record anything. What is the point of paying for a security system if it doesn’t record when something happens?
I also tried to cancel the service because it was not working for me, and I was told that I had to pay a fee to cancel. I don’t think it is fair to have to pay extra after the service failed to help me when I needed it most.
Very disappointing experience and poor customer service. I do not recommend this company.
I also tried to cancel the service because it was not working for me, and I was told that I had to pay a fee to cancel. I don’t think it is fair to have to pay extra after the service failed to help me when I needed it most.
Very disappointing experience and poor customer service. I do not recommend this company.
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Frustrated User
This app is so hard to navigate to change settings to new Wi-Fi provider -was unsuccessful
Too difficult
This app is difficult to use & not logical. I need a “help” icon where I can ask like “where I can pause doorbell notifications”. I have found how to do this in the past but today I can’t find it . Yesterday I thought I had found it but when I chose the Back Ground Floor door it opened for me to pause only the front door.
I used their support “Help section & asked where do I go to temporarily suspend doorbell camera notifications; it gave me everything but that & referenced nothing about how to temporarily suspend them which I know can be done. I hate these battery operated doorbells as nothing is easy about them including getting them down to charge, to getting them back in place, & how to use them & this app is no help!
I used their support “Help section & asked where do I go to temporarily suspend doorbell camera notifications; it gave me everything but that & referenced nothing about how to temporarily suspend them which I know can be done. I hate these battery operated doorbells as nothing is easy about them including getting them down to charge, to getting them back in place, & how to use them & this app is no help!
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Not a good app
Alarm.com really should do better with this
Amazing app
This app amazing and so convenient for my house.
Great service
Alarm.com with ADT is a great system. Beware thought if you have satellite internet it makes it harder to work. To me that’s the nature of the beast. ADT is by far the best decay a great price. Alarm.com did our install and it was great. Took all day but again the house has never really been updated. I recommend checking Alarm.com and ADT out. It great service
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