It does not work well
We've had it for less than a month and the cameras have already broken twice, the door lock doesn't work, and communication to get a technician is very poor.
Keeps Login Out (App)
The app is good, but right now it keeps logging me out every time I close the app out. Please fix this soon.
Bad update
App updated 2 days ago and I can’t access my security system anymore.
Reginald
Not useful
App shortcuts were there, I just didn’t check the settings.
Support was able to figure out what my issue was and give me steps to fix it. I assumed it was a bug in the app, but it was actually a setting. I hadn’t enabled so it was more than likely my fault.
you should buy a house
my apartment recently had these installed in everyone’s units and they have destroyed the wifi environment. my 5ghz and 6ghz channels are so crowded.
i lost access to turn off and on my hallway light. the building will not be adding it to the app. i lost the ability to control my wall outlets that would turn off and on. this service is so much worse than the last one we had.
this app has PROMOTIONAL settings that you need to disable. WHY ARE THERE ADS FROM AN APP THAT TURNS LIGHT BULBS OFF AND ON.
i lost access to turn off and on my hallway light. the building will not be adding it to the app. i lost the ability to control my wall outlets that would turn off and on. this service is so much worse than the last one we had.
this app has PROMOTIONAL settings that you need to disable. WHY ARE THERE ADS FROM AN APP THAT TURNS LIGHT BULBS OFF AND ON.
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Doesnt work good
Its hard to send commands it only works when your in home i was outside the garage and its not opening for some reason
Latest update sucks
The lastest update makes this even worse than ever. In saved video review, you can no longer see the the thumbnail clearly until you open it, the multi-select button is tiny, and immediately below the trash button - for anyone with vision or mobility problems this is hugely problematic.
Can’t find payment option
If there is a payment option it is hidden so well you can not find it. And if there is isn’t an option why isn’t there an option
Lagging
When doorbell is ranged it lags the camera on app and on screen homebase FCC
Too complicated
Instructions are not clear and need to be updated. Had to get clarity on how to get to Issues, per Alarm.com instructions, via ChatGPT.
Not worth it
Equipment,app and support is garbage
Good app
This is a good app. It always works and has a lot of functionality. I wish the ability to “pause” a camera was easier. It’s a lot of clicks to go into the video tab and then recording rules and then scroll down to find each camera and pause them. There should be a shortcut for this. Any time I’m on my porch or in my yard, I pause my cameras so I don’t get a million notifications. Would be nice if this was easier. This would get a 5-star review.
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Like it
I had Vivint but their app started lagging when Telus took it over. I was not happy with Telus option so shopped around. After 4 months I’m happy with the app. Works well and only missing a few options I previously enjoyed. Nothing stays the same but like how easy it is to use and the interface
Meh
It seems very easy to use but I am not able to disarm without the panel arming it’s self automatically and the company was not able to help me disarm. Now I have to have a technician come and see what the heck!
Bring back the long press shortcuts
You’ve broken my standard flow since iOS 26. Please bring back the long press app icon shortcuts to arm/disarm the alarm. This had been a standard pattern until you either removed or broke it.
Impossible-
I cant get a technician out to my house to save the world. Horrible customer service.
you should buy a house
and not be forced to use this spyware Flock app
Meh
It seems very easy to use but I am not able to disarm without the panel arming it’s self automatically and the company was not able to help me disarm. Now I have to have a technician come and see what the heck!
Way too slow and freezes constantly
The app is frustrating - there’s such a long lag and it takes forever to do anything on the app and it’s freezing all the time
