App Crashes During Checkout
I have been using this app for a couple years now. The current version gets to the checkout process when purchasing tickets and immediately crashes when it gets to the screen to select forms of payment. I have deleted and reinstalled with the same problem each time. No choice but to buy on the website or in person…and then what’s the point of this app?
Also, Angelika runs a scam with their gift cards. Because they do not let you choose two forms of payment when you check out on the website, you can never spend either a gift card balance or reward dollar balance that is less than the price of your cart. Everywhere else in the world, you can spend the $8 left on a gift card, then pay the balance of your cart with your credit card, but not with Angelika. This is theft, you buy a gift card and can never spend it all, giving your money to Angelika for the gift card and never getting it back. I have reached out to their customer service multiple times about this issue with no response ever.
Also, Angelika runs a scam with their gift cards. Because they do not let you choose two forms of payment when you check out on the website, you can never spend either a gift card balance or reward dollar balance that is less than the price of your cart. Everywhere else in the world, you can spend the $8 left on a gift card, then pay the balance of your cart with your credit card, but not with Angelika. This is theft, you buy a gift card and can never spend it all, giving your money to Angelika for the gift card and never getting it back. I have reached out to their customer service multiple times about this issue with no response ever.
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Doesn’t accept my login
I created an account yesterday. The theater can see my information through my phone number so I know it worked, but the app (and website) won’t accept my login; I saved my password with my email to my phone for auto login when I created it so I’m 100% sure my password and email are correct based on how I registered, yet the app (and website) state that my credentials are invalid and that my email/password combo are incorrect - which is quite literally impossible. Please fix this. Thank you.
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App Crashes
The app is literally useless. You can see showtimes, but once you try to purchase tickets or try to purchase food ahead of time, the app crashes. Doesn’t matter how many times you try it it never works. I have contacted Angelika four times over the past year, asking them to fix this, and they only have they not fixed it but they haven’t even acknowledged receipt of my message. Angelika is a great theater line, but they need to dedicate some attention to their app.
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Poor user interface
When I try to check out, it closes the app. I have to go to the website to buy tickets. Also, I have multiple gift cards that I purchased through the app with no problem. But there’s no way to combine them or use multiple smaller amounts toward purchases. I’m trying to use my member benefits to get the discount on concessions and can’t even find it easily.
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Film Trailers within the App
Just joined the Angelika membership and love how the app has the list of showings for my theater so I can know what’s showing when. That’s great. Would love to see on the Film Info tab a link to see the the trailer for that film. That would be huge and awesome and think that would give me the info I need to make a quick decision on whether to see the movie. Currently I rarely commit to seeing a movie without seeing the trailer. Thank you for your app and considerations for this improvement request.
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