Easy access
First class service
Too many messages
Stop making me repeatedly navigate through the same messages every time I need to use the app. The first 10 times you told me about dark horse was sufficient.
Wooo hoooo
Really fun app!
App is great to use
Having the App is so helpful and easy to use.
App is okay.
App is okay, but I’ve had it showing 3 notifications on my app button for about a year now. I cannot get rid of them
Unbelievably needy
Imagine if you could just ONCE look at your balance without getting a pop on the way asking you to check your details, check out some offers, look at a new feature. A singularly annoying app from a bank which doesn’t really care about customer service.
Fab
Perfect bank
Was great
Dislike the new update
Looks horrific
Looks horrific
Mary
Easy to use
This is pure aura
Tiki tiki tiki
Disappointed
Paying with credit card on line always gets declined! I don’t understand!! Tried to pay traffic fine, card wouldn’t process?
New refreshed App
The app has recently been refreshed and now has a “payments leaving soon” banner at the top of your transactions list. I’m sure I am not the only person that finds this annoying. However, there is no way to hide this or to turn it off. When the app is next updated, the ability to hide this would be a nice feature to include.
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Changed for the worse
The app keeps changing. Now the section allowing me to see just my income and outgoing for any given month has gone making it more difficult to track spending and saving. The app screen is now very busy and based around selling their products.
Bank of Scotland Mobile App
Can’t get into my app. It has logged me out and I have no way of getting back in.
Poor
It’s taken 1 month to get my app working again. Couldn’t transfer funds. Incompetent customer service from both open banking and the Fraud team. Multiple Queues / menu systems / multiple transfers with no-one willing to take ownership of the problem. There are better and more modern banking services out there with reliable tech and will answer your call within 1 minute rather than 25.
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Seamless Banking
Strong security and ease of transaction. Prompt response to issues. Need to improve on generating savings account statement
Help from bank
Thank you for patience setting up banking on new phone
Ease
Easy to use app . All the services I require. Help always there when needed too.
Miss Yankey
Easy way to transact
Broken?
Basic functions such as updating contact details seem to just be broken and straight up not work.
