Locked out
Often times when I need to open the app in order to check my balance I just can’t! It says I’m locked out, or that there is a technical error and that u should try again later. Sometimes I don’t even get that far… the app just crashes. Although, when I do get into the app I have no issues. It is clear and simple from then on.
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Inconsistent
Activity on app keeps changing Eg I go into one account and it automatically reverts to another
Limited options
I encountered a problem with the Uber payment, and the available options to address the issue are quite limited. Consequently, I am unable to proceed to the next step. There should always be an option stating, "my issue is not listed above" or "I have another issue."
In this advanced AI system, and even after involves collaboration among three companies, your banking system still lags significantly behind current technology.
In this advanced AI system, and even after involves collaboration among three companies, your banking system still lags significantly behind current technology.
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Stop changing the app
We now have pending payments at the top of the screen - who asked for that! - it’s confusing and pending payments were absolutely fine where they were - stop changing the app when it is fine as it is 😠
Good service
The bank is gives good service
Easy
So easy and fast to use next to other banking app BOS is by far my favourite to use
John B
Banked with BOS over 30 years and wouldn’t have it any other way, first class bank if you need to pop in to branch and online banking is so simple to navigate
5* BANK & SERVICE
I moved back to BOS not long ago, they were my childhood/early adulthood bank. I have been pleased with their overall service since returning to them. The app is clear & easy to use with plenty of features to help you manage your money efficiently. I would recommend the bank for any of your banking needs. Thanks BOS, keep up the good work. :)
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🙏
Shon help me a lot 🙏customer service excellent
Rewind the clock
This latest update is not nearly as intuitive as it was and there are a number of flaws in it. More key strokes required than before update to do the same thing. For example when transferring money from one account to another. Now have to select both account from and then to where before you only had to select account money was going to.
Often think these changes are just to keep someone in a job.
Often think these changes are just to keep someone in a job.
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Credit card
Love my credit card should have done this years ago thank you bank of Scotland .
Too slow
The slowest app there is. Takes forever to login
Great system
Easy and available 24/7 x
Please put back the months submenu
At the top of the Account view in previous versions there was a menu which had the names of months listed and you used to be able to quickly select one to get that transaction detail. That’s gone and now you’ve to faff about scrolling down transactions for ages, waste time on filters in search, or browse about in statements. Please put the months name submenu back in. You can take out the useless “upcoming payments” display you’ve put in to make room.
Cheers.
Cheers.
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Uhh idk
It’s easy to make transactions
Upcoming payments.
Please get rid of this new feature or atleast make it so you can close it or open it. Terrible
Mobile banking
Utterly useless. 66% of the time I can access my account and conduct transactions. The remainder of the time? Hopeless. And complaints disappear as if never raised.
Poor app
I have installed this spp as Halifax brand has been retired. This app is not as good. It cannot deposit cheques. Very frustrating
Banging
It’s a belter
BoS App
The recent improvements to Bank of Scotland’s online banking app make it easier than ever to transfer money, check accounts, etc. good job, BoS!
