Deductibles
Not accurately showing amounts
Broken
This app is broken! Tried to log on and it says it needs an update. Go to update and it says not connected to the internet. Finally deleted and reinstalled.
Now when I try to log in, it keeps saying an unexpected error has occurred.
Now when I try to log in, it keeps saying an unexpected error has occurred.
Long waiting period
I have some claims that have been approved by you waiting to be “Explanation of benefits” processed for 23 days. Very disappointed.
NEVER LOADS
this app never loads for me when needed
Receipt
I am unable to find a receipt with my name, payment for premium, debit card used. It is because I have to submit that to Empower heath which controls the money to pay my premium.
Verification
Your verification process is not user friendly
Woman’s Health
Coverage? None?
Thanks!
Love the new listing with dates, names, charges, payments etc. All visible in one simple list ! What an awesome improvement!!
Messages
Trying to send a message multiple times and it always fails.
Terrible app
It sucks that my employer has chosen BCBSM for our health insurance. The site is slow but the app is close to non existent in terms of speed.
When I open the app, I just get the blue screen with the BCBSM symbol and words. It never progressed beyond that.
I fail to see the point of an app that won’t even open.
When I open the app, I just get the blue screen with the BCBSM symbol and words. It never progressed beyond that.
I fail to see the point of an app that won’t even open.
Show more
Additional coverage
Received an email requiring me to respond within 10 days. App says coord of benefits is currently unavailable, try again later. Why make this a 10 day requirement and then difficult to accomplish?
Easy
Great App
Mr. David Ralson
I like Blue Cross Blue Shield of Michigan. You pay my bills on time which at my age is very important because I’m on a fixed income.
Covered procedure
After 6 months claim a procedure that the doctor decided during the procedure to do again was not covered. Out of pocket . Was told by billing manager that’s just how they do it. Surprise billing and now in collections. I call BS
GREAT APP
Very user friendly
Rrustaj
When I try to look up care, find care or another setting, the page keeps reloading why is that?
Quick
Easy to review my claims and explanations of benefits
Logging in
It was easy to login and retrieve information.
Find care button
Love the app, however with the new update the find care button isnt working right now.
Too slow
This app is slow and it is difficult to find what you are looking for.
