BetterHelp User Reviews

Customer Experience

Positive experience79.4% of reviews
Neutral2.8% of reviews
Negative experience17.8% of reviews

~ Based on 2,965 written reviews from the US App Store.

What users say

Is BetterHelp Safe?

BetterHelp - Therapy appears safe based on user ratings. AppsHunter Safety Score for BetterHelp is 96/100.

This assessment is based on 148,659 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.7% of ratings point to a safe experience
0.8% of ratings suggest some concerns
2.5% of ratings point to a risky experience

~ Based on 148,659 App Store ratings for BetterHelp.

Is BetterHelp Legit?

BetterHelp - Therapy appears to be a legitimate app. AppsHunter Legitimacy Score for BetterHelp is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Very useful

I have found BetterHelp to be a really useful resource.
Weekly video chats with my therapist, daily check ins via messaging, access to groups and classes whenever I’m available (and recordings of classes if I’m not).
I’d definitely recommend it to others.

Try it, you’ll like it!

Overall I am having a very positive experience with BetterHelp. I found a wonderful therapist who has been supporting me with a practical action plan in working through a personal challenge. If you don’t “click” with your first choice of therapist you can easily try someone new. The online platform is convenient for busy people, too! If you have never tried therapy before, I encourage you to give it a try. I am finding it very helpful!
Show more

Best Decision

I signed up for grief counselling but now realise it is so much more than that. Within one session, the heavy cloak of sadness that was weighing me down was in unbuttoned . Someone listened - truly listened. Someone saw me - the me I’d lost sight of. We are now unpicking the behaviours that had become habits and turning them into something more positive. I can’t recommend Better Help strongly enough.
Show more

Best first session

I just had the best first session. I have relief and a plan on how to move forward.

Great talk today

My journey is going ok. We ebb and flow each day. I feel so much better after speaking to Kelly. Her guidance and suggestions are always appreciated.

Therapy

5 stars

GREEDY SERVICE

I was charged $280 for four sessions and after only having two of those four sessions i was charged another ADDITIONAL $280 and by the fourth session i wouldve been charged again, totaling $840 for four 30 minute sessions. Additionally there was no intake session which should’ve been an initial hour long session. This is NOT quality therapy, it is simply preying on the pockets of people looking for genuine help. Do NOT waste your time or money, look on Psychology Today for REAL therapists.
Show more

Best therapy app

This app and the therapist it set me up with has helped me so much. I am very thankful to of came across this app.

Awesome

The platform is easy to use, the classes are helpful, and the therapists are kind and caring :)

Yea this is a scam

Way too expensive for no response in a timely manner.

Getting help

Give it an honest try

Thank you!

My therapist is incredible! I appreciate this app for giving me better help! This app is great. I go to therapy and group therapy. I can journal. Thank you for helping me heal. My trauma is behind me!

Compassionate

First meeting was great

Excellent help

I cannot say enough about how much my therapist has helped me and this app makes it easier to connect.

Money grab: beware

Unethical company

Mrs

Therapist is easy to talk to & understanding. Also knowledgeable.

Great therapy app

Super easy to use, my insurance completely covered my weekly therapy sessions. My therapist is great and sends me worksheets through the app that I can work on to help me understand myself, and just be in a better mental state. Super glad this app exist.

Great match

Got matched with a great aligned therapist. The app is easy and straightforward to use. Highly recommend

Great service and options

Very easy to select and switch therapists at any time. Scheduling online is very easy, and they also have options for people who are struggling financially.

Excellent

Wonderful experience