BetterHelp User Reviews
Customer Experience
~ Based on 3,262 written reviews from the US App Store.
What users say
Summarized from real user reviews of BetterHelp. Based on 150K reviews and a 4.8/5 average, it highlights the 6 positives and 5 negatives reviewers mention most about this Health & Fitness app.
Positive things
- 👍Convenient and accessible therapy
- 🚀Quick matching with therapists
- 💬Ability to message therapist anytime
- 📝Helpful journaling and worksheets
- 🤗Supportive and understanding therapists
- 🌍Accessible from anywhere
Negative things
- 💰Expensive for some users
- 🕰️Incompatible time zones for some users
- 🔄Difficulty switching therapists at times
- 🔌Technical issues with app and video calls
- 🤷♀️Inconsistent quality of therapists
Is BetterHelp Safe?
BetterHelp - Therapy appears safe based on user ratings. AppsHunter Safety Score for BetterHelp is 96/100.
This assessment is based on 149,702 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 149,702 App Store ratings for BetterHelp.
Is BetterHelp Legit?
BetterHelp - Therapy appears to be a legitimate app. AppsHunter Legitimacy Score for BetterHelp is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
It works, BetterHelp matched me with a Licensed therapist that matched my needs and is helping me work through my issues. It’s a little expensive but it is well worth the money
I would recommend this site because it was easy to get therapist that I felt comfortable with and it’s affordable.
4 sessions and 2 cancellations, that’s a 50% chance for support for a person struggling to get through a tough spot. Been able to handle most of what life throws at me but got knocked off my foundations with some hurtful family stuff and heard a coworker mention they have had tremendous success with therapy. Saw an ad from work saying BetterHelp is supported by my insurance and thought I’d give it a go. A 20 minute pre warning of a cancellation ahead of my appointment is unprofessional, when I’m expected to give 24 hour notice. I’ll continue on with what the military taught, “suck it up and drive on soldier.” Best of luck to you all.
Show more
This app makes finding a therapist and scheduling/joining sessions so easy. I highly recommend.
It was time I spoke to a therapist. By the time I made my decision I had an appointment in a week with someone I feel very comfortable with. I’m impressed with how BetterHelp has worked out.
After a year. I feel so much better and more confident! Dr Ben is awesome
Did my first session today, it was easy to book and find the right therapist for me. I would recommend
I signed on to BetterHelp because my Psychologist was disengaged and zoning out. Immediately I was paired with Moriah and she reached out. I explained to her what my needs were and at the time I was still unsure. About 3 months later, give or take I signed in and made an appointment. Again, Moriah reached out and let me know she looked forward to meeting me. I thought wow! She seems to actually care. After my first appointment with her I canceled all future appointments with my psychologist. Moriah is engaged, focused and she gives great honest advice. I am so lucky to have been paired with her! I don’t regret the switch at all. Moriah is a 10/10!!!
Show more
Great way to deal with something difficult in your life.
The app made it very easy to find a qualified therapist I trust and work through what is holding me back
Signed up for a session a week, 65$ a week, and my therapist cancelled every other week 30 MINUTES before the appointment for 2 months. Called customer support repeatedly for a refund on these cancellations and they would tell me someone would get back to me. They never got back to me. Decided to switch therapists due to the constant cancellations, then the next therapist cancelled 10 minutes before the session. Called customer support again for a refund, absolutely no help. This is ridiculous. They make their money from screwing sick people over. Wouldn’t recommend this app to my worst enemy
Show more
So far it has been an easy and helpful process. I like that the appointment times are more flexible and can be self scheduled. I work daytime hours when most traditional therapists have office hours so being able to have evening appointments is great. I feel like I have more opportunities to work with my therapist with the program they offer.
Show more
I ham thankful for the care I am given through Better Help and my therapist. The app makes my appointments and follow up care so much easier.
I’ve never had a conversation more powerful than the one I just had with my therapist. I truly recommend this app to anyone struggling with anything.
1st time and great experience
So far so good. Just had my first session today.
I am happy I found my new Therapist
So thankful better help exists!
The app is wonderful.. I have never had an issue! My Therapist(Melissa Tillman) is THE best.. she has helped me so much! I’m happy that she’s the Therapist I was matched with!!
I wasn’t expecting to come away with such positive feelings for the first session but found I was asked good questions by the therapist and her understanding of my needs seemed to be on target. I’m looking forward to speaking with her again.
