perfect for those who are hesitant
highly recommend
So many issues!
I have canceled my membership twice already due to not needing the support anymore. The first time I cancelled it I received the email confirmation saying my membership was cancelled. The next week BetterHelp had taken $81 from my bank account and renewed my membership. I followed this up immediately to which they replied saying they’d give me a full refund. The second time I cancelled it after they had renewed my membership against me, I had woken up to my bank account being overdrawn $81 because they had taken another lot of money for membership fees. This is beyond frustrating and as a University student that doesn’t have the best income, this is disappointing that a service keeps renewing my membership and charging me money when I have cancelled it multiple times. I have screenshots of my cancellation email and other screenshots from
the app itself when I have canceled my subscription!
the app itself when I have canceled my subscription!
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Great App
Very professional therapists and activities to do. I would highly recommend
New to therapy
I always hated the idea of therapy but it was finally time to do so. Better help made it easy to explain my issues and they even personally tailored a therapist for me. I got to do a live session in the comfort of my own home and the therapist was really easy to talk to!
10/10 highly recommend
Such a wide variety of therapists and styles to choose from and such great options too. I’m a believer in Christ and I can confirm I have found my people on here too!
Better help, helped me get better
I’m in the process of using better help and it’s been really useful. Iv had a lot of different types of therapy over the years which is incredibly expensive but this is better as you get 4 one to one sessions over the month and can join group sessions which are useful. Also for me I don’t have time to go for a face to face appointment so with it being online is much easier to fit into life.
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Great use to app with several options
Very easy to use and easy to find a therapist that could fit your schedule. The first therapist I was matched with was not a match (he talked about himself more than focusing on me) but the 2nd is 10x better. Happy I gave it a 2nd chance. There are a lot of resources within the app and different types of therapists and therapy.
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Great therapy
I met my new therapist James L and he was so easy to talk to and for the first time in years I finally felt heard and understood!!! Great session
Fantastic
Best experience I’ve ever had with video therapy.
MacUnfriendlyApp
Love BetterHelp system and therapists but cranky about the latest App upgrade that does not allow individual therapy sessions using my MacBook.
Very satisfied
I’m so glad I found better help. It’s easy to connect and my therapist is great. I highly recommend better help
10/10 recommend
I feel connected with my therapist she’s amazing!
Counselor is great app sucks
The app paired me with a woman that I like but practical use has kinda sucked. I’ll get logged out when I’m trying to start a live session for example.
Personal
Easy to set up, easy to be myself. Would recommend to anyone that wants support cleaning their brain cache.
Very disappointed
Very disappointing that you need to pay for this been very down and needed someone to talk to I figured you’d just get paired with someone who cared if I wanted to pay I’d go in person this is bs and may be the final straw
Impressed by the Platform and the Therapist I was Matched With
He was able to cut to chase in order to get me to realize what I could get out of therapy if I were to put in the work. Yes, it is a silly seeming point, but in this day and age you’ve got to make it count if you’re going to shell out the money and want to make your one go on this earth worthwhile.
This is a disgusting app
My therapist was not a fit as he was commenting on my beauty, and using the two sessions to discuss his ex wives and not myself. Once I decided to change therapist he texted me on my personal cellphone requesting money. I have been trying to reach out to better helps support team all day & after 4 requests for support I’ve still had no contact. I clearly had an under qualified therapist and it makes me question their screening process. Also, not being able to get further help with such a horrific situation is unacceptable. STILL NO ONE HAS REACHED ME. I’m hoping with this review maybe someone in their corporate office will be able to assist me.
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Excellent platform
Seamless connection. My therapist is great. And covered by my insurance. Love it all
EASY
Sometimes insurance and those therapist in local or surrounding towns may not quite get it. I’ve dropped some depending on what needs in different point in my life I’ve needed more support, stern support, realist support, an outsider to really tell me what my situation looks like and also a perspective from the opposite sex. This app is so convenient because I don’t have to take off work. I don’t have to do long drives to get therapy. It is easy to pay my copays. It literally asks the questions tailored to what kind of therapist I need at this time in my life. I waited a while before joining and I recommend therapy to everyone. I say even get it for your kids even if life seems great, support is crucial in life. I’m grateful for this platform!
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Cancelling made simple for therapists!
They can cancel on you 2 hours before your appointment with no trouble whatsoever and wash their hands from the issue, but if you cancel within 24 hours, they charge you $15!!! Very hypocritical and very poor practice; it’s no wonder therapist has 2 words in it!
