Great app
easy to use and when I needed help I was able to get it almost instantly, which when you are dealing with mental health or substance abuse issues is incredibly important
Try it
Started today and I feel like it was a great choice.
Just Wow
This was my first time using the app and with a therapist I was interested in, and I am better for it...I am so glad I got to meet Kiara Grier which is simply an Amazing person!!!
So thankful
I have the best therapist and have been working with Marla over a year, have obtained a treasure chest of tools that I use in every facet of my life!
Communication
My therapist is very easy going and flexible.
New client
Excellent app! Easy to navigate, communicate with therapist, set up appointments. Much appreciate the validation and encouragement from the therapist.
One experience was enough
I was going through a very hard situation so I decided to get the app and get help. Not knowing that the application took forever to fill it out, the time they said they were gonna get me a therapist took way longer than expected. On top of that, when they found someone, the app says, share some details for your therapist before the session for the therapist to say: it’s hard going through that. But the worst thing was the day of the appointment when it was time for mine and I’ve waited over 20 min for a therapist that never showed up. I said to myself hmm maybe she had an emergency, let’s wait a couple of days to see if she reaches out or reschedules. NEVER HAPPENED. Got out of the app as soon as I could and requested my money back.
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Billing issues
Billing system is optimized for collecting payment, not keeping customers informed as prices fluctuate. They don’t take responsibility for clearly alerting customers when the payment amount changes, and if you miss a session under their subscription you have essentially payed for nothing. The only value of the cost is the human service, as all other benefits are ancillary at best. Your notes app is better than the journal they have. There’s not much in terms of “help” outside of the therapist themselves. Despite the app claiming messaging services, you will be only given replies as the therapist is able. Therefore, you will pay a lot, but benefit only a little. Unless you’re on top of your bill history yourself, you’ll pay far more than expected for these sessions. Refunds aren’t expected according to the company, so it’s luck of the draw if they do it or not. Really wanted this to work. But it seems in person therapy is the way to go unless you accept their rip-off, no notification billing structure.
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Brilliant
Can’t rate these guys highly enough. It’s saved my life and my relationship.
a joke to the profession
app continually kicks me out, hard to schedule an appointment that's not two weeks away; bad reviews on the psychiatrists online; potentially good if you're okay and don't actually need therapy.
So very helpful
I have had several different therapists through Better help and each one has been excellent! I highly recommend even a few sessions if you can't afford a lot of sessions it's just so helpful and the classes that you have access to are great. I don't have anything negative to say about this process. I am really grateful for Better help.
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Robbery
I do not recommend anyone download this if they work anytime past 3 pm there is not nearly enough therapists with availability it takes days to get a new therapist just for a chance at having availability and I started my 360 dollar subscription 2 weeks ago and I’ve had to swap therapists 4 times and none of them had anything and I’ve already burned through half of the month I feel robbed and like my needs do not matter if I get off work after 3 pm so my suggestion if you work at night this could probably work for you and there’s plenty of options for therapists but if you don’t fit that criteria just find a place in person that will fit your schedule because this is not it thanks you thief’s I’m never downloading this again>:(
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Perfect Connection
So excited I found my person who understands how my neurodivergent brain works and how to communicate in a way that really clicks and makes sense
Easy to use
I like my therapist…
So far so good
I just started therapy and the initial interaction went great. I went in thinking I was going to discuss other things but I like how the therapist took control to help understand the root of the issue. Highly recommend trying it out!
I’ve never reviewed an app before
For about a year I have been struggling with my mental health and my frustrations have come out in ways that are not good. Working with a therapist in a way that is convenient and affordable has helped me with my struggles and I hope and wish that people who need help with their mental health will look to this app and receive the help they probably desperately need.
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Therapy with Jenn
Jennifer is a great Therapist and immediately I’m getting what I need from her as a support and she’s already identifying things that past therapist could not. I couldn’t be more happy than I am with the first two weeks
Great session
I am so thankful for my therapist! She helps me process and understand my feelings and helps me see different perspectives and is helping me get through some tough times! Thank you!
Worth it
Such an easy experience and ease of use. App is simple to navigate
Primera vez
Quiero regresar a mi terapia necesito alguien que sea directo
