BetterHelp User Reviews

Customer Experience

Positive experience79.8% of reviews
Neutral2.7% of reviews
Negative experience17.5% of reviews

~ Based on 3,093 written reviews from the US App Store.

What users say

Is BetterHelp Safe?

BetterHelp - Therapy appears safe based on user ratings. AppsHunter Safety Score for BetterHelp is 96/100.

This assessment is based on 149,100 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.7% of ratings point to a safe experience
0.8% of ratings suggest some concerns
2.5% of ratings point to a risky experience

~ Based on 149,100 App Store ratings for BetterHelp.

Is BetterHelp Legit?

BetterHelp - Therapy appears to be a legitimate app. AppsHunter Legitimacy Score for BetterHelp is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Amazing

Great! I can schedule and talk to any time

Sessions

Great Find and Great Therapy

DON’T WASTE YOUR TIME

They currently have an active lawsuit against them for leaking private patient data! Before I learned this, I couldn’t even get an appointment because they don’t take my insurance or my husband’s. Without insurance, it’s not affordable.

Quick & Easy

I was feeling distress and it was nice to be able to connect with help easily

Great stuff !!

I’m working with my second Therapist on BetterHelp, and she’s wonderful. I highly recommend these folks to help anyone work on their mental health issues.

First Therapist SO AWESOME

Cant wait for the next session

Very therapeutic.

Very therapeutic. Much needed. Option of therapist to fit the needs of all is available. Easy use app. Everything is categorized.

Great App

Very easy to use, love the tools at the bottom.

First visit

I thought about it, then I took the step and tested the waters, I would consider better help as an option to help out you, (if you were me), even if your on the fence cause I’ve been and it feels good and scary. It cost me 90, but I want help and we said we’re gonna try it! So we’re trying it!
Ps wil keep updating reviews!
( it can only get better!)
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1’st Session

First time using online therapy- easy process and did a great job matching me with a therapist.

Mental disorders and relationships

This program has helped me in just one month more than years of office counseling/therapy. I’m getting tools that I can apply. Homework to act instead of only being acted upon. I’m learning new perspectives and meanings to the events I’ve lived. The information I’m being exposed to is easy to share with others, thus I feel I can improve myself and also help others in their situations.
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Wonderful

So highly recommend. Love the system. It’s easy to navigate and the therapist is great

First Sesh

I have an immense weight already lifted from my spirit. I really love this!! I've only been to one other therapist for a couple of weeks. That was 12 years ago. So much has happened since then, and I am so happy that I reached out to BetterHelp because I feel like I can actualize some goals and promises to myself that were lost long ago.
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Therapy that doesn’t feel cheap!

I am really so glad to have found doctor Shanta. I was going to give up on finding a good therapist match but I am glad I came back. The pricing is so affordable for the service and I am forever grateful to better help for this initiative

Totally recommend

I have been looking for a good therapist forever. I have been in person multiple times. I have never tried an online situation and I love it. It is amazing. I only pay $175 a month about. Which is way cheaper to me than other therapy and that is all out-of-pocket no insurance coverage or anything. Which is great for me in this situation I am I felt like they were very understanding and listen to me very much. All I would 100% recommend.
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1st Therapy Session

Today was my first session with Dr. Arthur.
Great conversation!
The initial ice breaker and getting to know of each other.
I look forward to our next session and getting to the root causes, as well as coming up with good coping skills.

App with broad range of services

Better help is like a counseling center with private and group sessions along with classes and self development tools.

Do yourself a favor.

This has gotta be one of the best therapy platforms out please invest in your own mental health and download this app and get yourself a therapist today.

It’s just gets better

I found the process so thought provoking… I feel it’s slowly covering areas that have led to my need to therapy … l am exploring and at the whole of me… not just my issues ….

About Time!!

Just finished my first session. I already feel a little lighter being able to get some stuff talked out. So convenient and reassuring you have someone to reach out to in your most vulnerable moments at the touch of you hands. Highly recommend.