Worst service
The drivers are the most redeeming part and are amazing, but this app is genuinely the worst. I have sat pressing the try again button for 30+ minutes straight just to always get one always 31 minutes away. I’ve had so many 31 minutes turn into 50-1 hour as well. I have to call it an hour and a half early because this app is magically always in high demand. Stop this nonsense, hire more drivers.
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GGiaMM14
Dial-A-Ride
I depend on DAR heavily because I can’t drive myself. With this new system, is the worst it’s ever been. Long wait times on the phone, and the app does not work for me. I uploaded it trying to sign on and then I get nowhere, so I’ll delete it and start a fresh again. I’m definitely not happy with this new system.
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DDDave. Short for David
Glitches
Terrible app, Bft do better especially the drivers, they purposely don’t answer calls, And it constantly bugs out about “not being able” to find a driver. 0/10 Via was a way better app. this **** is horrible.
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Terrible
The app never works anymore. You can’t ever get a via. Where I live there is no bus so I have to rely on via and I’m constantly missing important things because it always says tap to retry.
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App is useless now
I used to use the Via app to get direct rides from here to there, but now that it's BFT Connect, it ONLY ever tells me to use the bus, which i would do with the far superior Transit app if I did. I called customer support but all they said was to delete and reinstall the app, which I have done multiple times and nothing has changed. My payment method is set to card, which you CANNOT use to ride the bus, so that's not the problem either. If all the app is now is a worse version of the Transit app, I have now reason to use it. FIX YOUR STUPID APP!!!!
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MGMarco JD Greto
