Service
Hard to understand, make changes, always losing connection with front door.
Mal servicio
La peor decisión de mi vida fue hace contrato con esta mala compañía.
Home system
I’ve had my system for like 7-8 months and I’ve had non stop billing issues as well as false alarms. They charged me a fee and I called to request my money back and they left me on hold for over 30 minutes and then said that I needed to call back another day because the representative couldn’t reach anyone in the department.
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No es bueno
Pésimo servicio
Outdated Equipment/ Horrible Technician Support; Equipment Replacement
Brinks Home Security is a sub par service that made a victim out of my mom, leaving out crucial information about her contract with Brinks and preying upon her being predominantly Spanish speaking. They locked her in at a rate of 71$ per month that has gone up to 80$ in recent years starting in 2023. The equipment at the time was OK at best, but after the doorbell stopped working after 8 months we tried contacting support to have it fixed and they never sent anyone, even trying to charge us 20$ for travel and a additional charge for service to replace it. Because they never sent anyone we have missed out on critical legal documents that have been sent to our house and I even failed to have my wallet returned after a person who found it rung our doorbell and then left around 7 am. The quality of the footage was also to poor for police to identify who had attempted to return my wallet. Please be very careful of door to door salespeople, if you have a loved one ensure you are there and have their back so they don’t sign up for things that they honestly could just buy off amazon and setup themselves with a little research.
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Terrible
Cameras always fail TK load in time, notifications are off
Cameras
Not working s AA low alarm detected
Really dislike the whole company
If you like bargaining and the annoyance of the old contract system with fees at every turn you should go with bricks!
App
Function is bad
professional
Every time I have a problem, they come through to fix it, and they are always looking out for me
Hate it
I hate this app. Hate the company. Hate the sub company. Not worth it.
Reduce the number of emails
Can I select to have the number of emails reduced? Otherwise the app is great, thankyou
Cameras Customer service
I've been a customer for over 17 years and this May has been a nightmare.
No follow up about my service and my cameras
are still not working correctly
No follow up about my service and my cameras
are still not working correctly
Garage door
The garage door remote in the app makes coming home so much more convenient
Camera
Camera doesn't capture everything not worth the money and customer service sucks also
Software bugs
There are software bugs in the app. The app is freezing up all the time
Not user friendly
Not user-friendly. Nothing is clear or easy to get to.
Camera
Camera doesn't capture everything not worth the money and customer service sucks also
Worst mistake
Terrible Service do not recommend
Mi sistema d es lema me encanta
Muy buen sistema
