Brinks Home User Reviews
Customer Experience
~ Based on 266 written reviews from the US App Store.
What users say
Summarized from real user reviews of Brinks Home. Based on 20K reviews and a 4.7/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Lifestyle app.
Positive things
- 🚀Easy to use
- 🔒Provides peace of mind
- 👍Great app and system
Negative things
- 🐛Buggy and unreliable
- 🔍Poor customer service
- 💰Expensive and not worth the cost
- 🕰️Long wait times for support
- 📱App is not user-friendly
Is Brinks Home Safe?
Brinks Home appears safe based on user ratings. AppsHunter Safety Score for Brinks Home is 94/100.
This assessment is based on 20,380 user ratings, with an App Store average of 4.7/5.
Safety Analysis
~ Based on 20,380 App Store ratings for Brinks Home.
Is Brinks Home Legit?
Brinks Home appears to be a legitimate app. AppsHunter Legitimacy Score for Brinks Home is 93/100.
Based on 93 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Thank Yoh BRINKS HOME SECURITY 4 KEEPING MY FAMILY SAFEST
The alarm is so loud, every time I walk out the door loud chime. I really dislike
It’s a lot of things happening in my backyard that is not picking up and I’m not understanding with the amount of money that I spend for this protection
The app is so slow and does not allow you to turn off haptics…and no way of changing names on the account or with brink’s direct
Added payments of $5.00 keep showing up while my payments are on time. Take off late payments!!!
It takes way too long for feed to load once an alert is sent. It’s always timing out. Doesn’t catch some movements. And cost too much cause I was lied to when he came to solicit service. Half the time it doesn’t even record. Just about useless some days. Nosey neighbors seem to pick up more than the security cameras 🙄
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The camera does not allow for immediate access. Takes too long to connect and times out quickly.
price of service is getting out of hand
Garage doors back door no alarm warning you can walk in no notice or warning if
Hard to understand, make changes, always losing connection with front door.
La peor decisión de mi vida fue hace contrato con esta mala compañía.
I’ve had my system for like 7-8 months and I’ve had non stop billing issues as well as false alarms. They charged me a fee and I called to request my money back and they left me on hold for over 30 minutes and then said that I needed to call back another day because the representative couldn’t reach anyone in the department.
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Pésimo servicio
Brinks Home Security is a sub par service that made a victim out of my mom, leaving out crucial information about her contract with Brinks and preying upon her being predominantly Spanish speaking. They locked her in at a rate of 71$ per month that has gone up to 80$ in recent years starting in 2023. The equipment at the time was OK at best, but after the doorbell stopped working after 8 months we tried contacting support to have it fixed and they never sent anyone, even trying to charge us 20$ for travel and a additional charge for service to replace it. Because they never sent anyone we have missed out on critical legal documents that have been sent to our house and I even failed to have my wallet returned after a person who found it rung our doorbell and then left around 7 am. The quality of the footage was also to poor for police to identify who had attempted to return my wallet. Please be very careful of door to door salespeople, if you have a loved one ensure you are there and have their back so they don’t sign up for things that they honestly could just buy off amazon and setup themselves with a little research.
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Cameras always fail TK load in time, notifications are off
Not working s AA low alarm detected
If you like bargaining and the annoyance of the old contract system with fees at every turn you should go with bricks!
Function is bad
Every time I have a problem, they come through to fix it, and they are always looking out for me
I hate this app. Hate the company. Hate the sub company. Not worth it.
