Brinks Home User Reviews

Customer Experience

Positive experience16.5% of reviews
Neutral9.8% of reviews
Negative experience73.7% of reviews

~ Based on 266 written reviews from the US App Store.

What users say

Is Brinks Home Safe?

Brinks Home appears safe based on user ratings. AppsHunter Safety Score for Brinks Home is 94/100.

This assessment is based on 20,380 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.6% of ratings point to a safe experience
2.4% of ratings suggest some concerns
6.0% of ratings point to a risky experience

~ Based on 20,380 App Store ratings for Brinks Home.

Is Brinks Home Legit?

Brinks Home appears to be a legitimate app. AppsHunter Legitimacy Score for Brinks Home is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Safest Security comparing to other ALARM COMPANIES they’ll f… you over more than DALLAS TEXAS

Thank Yoh BRINKS HOME SECURITY 4 KEEPING MY FAMILY SAFEST

The Sound

The alarm is so loud, every time I walk out the door loud chime. I really dislike

It’s not the best

It’s a lot of things happening in my backyard that is not picking up and I’m not understanding with the amount of money that I spend for this protection

So slow

The app is so slow and does not allow you to turn off haptics…and no way of changing names on the account or with brink’s direct

Valahoi

Added payments of $5.00 keep showing up while my payments are on time. Take off late payments!!!

Ugh

It takes way too long for feed to load once an alert is sent. It’s always timing out. Doesn’t catch some movements. And cost too much cause I was lied to when he came to solicit service. Half the time it doesn’t even record. Just about useless some days. Nosey neighbors seem to pick up more than the security cameras 🙄
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Camera

The camera does not allow for immediate access. Takes too long to connect and times out quickly.

wouldnt recommend

price of service is getting out of hand

Alarms not working

Garage doors back door no alarm warning you can walk in no notice or warning if

Service

Hard to understand, make changes, always losing connection with front door.

Mal servicio

La peor decisión de mi vida fue hace contrato con esta mala compañía.

Home system

I’ve had my system for like 7-8 months and I’ve had non stop billing issues as well as false alarms. They charged me a fee and I called to request my money back and they left me on hold for over 30 minutes and then said that I needed to call back another day because the representative couldn’t reach anyone in the department.
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No es bueno

Pésimo servicio

Outdated Equipment/ Horrible Technician Support; Equipment Replacement

Brinks Home Security is a sub par service that made a victim out of my mom, leaving out crucial information about her contract with Brinks and preying upon her being predominantly Spanish speaking. They locked her in at a rate of 71$ per month that has gone up to 80$ in recent years starting in 2023. The equipment at the time was OK at best, but after the doorbell stopped working after 8 months we tried contacting support to have it fixed and they never sent anyone, even trying to charge us 20$ for travel and a additional charge for service to replace it. Because they never sent anyone we have missed out on critical legal documents that have been sent to our house and I even failed to have my wallet returned after a person who found it rung our doorbell and then left around 7 am. The quality of the footage was also to poor for police to identify who had attempted to return my wallet. Please be very careful of door to door salespeople, if you have a loved one ensure you are there and have their back so they don’t sign up for things that they honestly could just buy off amazon and setup themselves with a little research.
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Terrible

Cameras always fail TK load in time, notifications are off

Cameras

Not working s AA low alarm detected

Really dislike the whole company

If you like bargaining and the annoyance of the old contract system with fees at every turn you should go with bricks!

App

Function is bad

professional

Every time I have a problem, they come through to fix it, and they are always looking out for me

Hate it

I hate this app. Hate the company. Hate the sub company. Not worth it.