Rubbish
Response from developer
Hello, we're sorry this is happening. For online payments we use third party company feature called PayIt. This a feature of NatWest and unfortunately it's not something we can change on our end. The reason for not showing on the app is because NatWest are not enrolled all banks yet. Thank you for taking the time to leave this review. We'll make sure we escalate your feedback. - JJ
Reset card
Response from developer
Hi there, thank you for your kind review! We recently released a new version of the app, which will have reset your log-in credentials, however once logged in you shouldn't experience this issue again. Thank you for your lovely feedback, it's great to hear we're your favourite card right now! I hope we can continue to deliver on that for you 😁 - Jake
COVID
Response from developer
Thank you for the kind five star rating. All the payment methods can be found via your statements, but if you wish to discuss this further please do get in touch with us and we'll be happy to assist further 😁 Take care! - Jenny
Great app/credit card
Response from developer
Thank you very much for your review! I'm really pleased you like the app and rewards 😁 Take care and stay safe - Leigh
Mr Boateng
Response from developer
Hi there, I'm sorry to hear that you've still not received your refunds. As we're only the credit card provider, I would advise getting in touch with the merchant directly for any updates. If the merchant isn't helpful, then please get in touch with us so we can advise you further. In the meantime, as the credit agreement is still in place, you will still need to make sure that the account is kept up to date, otherwise fees may be applied. I hope this helps - Nicole
Very helpful
Response from developer
Hi there! We're very pleased to know that you're happy with the app and that you haven't had any problems. Thank you so much for the positive review! - Nicole
Unhappy
Received no reply managed to pay today 2 days late,not happy at being told I maybe charged a late fee thanks for your support !
Terrible communication
Response from developer
Hi there, I'm sorry about this. You should've received a statement to notify you of your due date. Also, if you want additional notification, you should be able to personalise your alerts on the app by going to: More > Account Settings > Alert and Notifications. One of the alerts that we offer is to notify customers of their due date, so hopefully this will come handy to you - Nicole
Slow
Response from developer
Hello, thank you for getting in touch and I hope you're well. We did experience a server issue over 30/09- early 02/10 that caused our payment systems to fail, however this has now been resolved and you should be able to make payment as normal. I apologise for the inconvenience and thank you for your patience while this was resolved - Leigh
Horrendous App
Response from developer
I'm sorry for the issues that you have with our app. You can always ring our Customer Services Team and they will be happy to assist you, or if you have any suggestions on how to improve the app, then please let us know. Feedback is always appreciated - Nicole
Disappointing service!
Response from developer
Hi Zac, thank you for getting in touch with a review. I am sorry to hear about the negative experience you've had. If the account was opened in store you should have been presented with a copy of the terms and conditions along with notification of your interest rates before accepting the agreement. If this was not done I sincerely apologise, as this isn't our usual standard of service. I would encourage you to contact us over the phone so that we can investigate this further for you, and perhaps raise a complaint if you wish - Leigh
