Rubbish
Response from developer
Hello, we're sorry this is happening. For online payments we use third party company feature called PayIt. This a feature of NatWest and unfortunately it's not something we can change on our end. The reason for not showing on the app is because NatWest are not enrolled all banks yet. Thank you for taking the time to leave this review. We'll make sure we escalate your feedback. - JJ
Reset card
Response from developer
Hi there, thank you for your kind review! We recently released a new version of the app, which will have reset your log-in credentials, however once logged in you shouldn't experience this issue again. Thank you for your lovely feedback, it's great to hear we're your favourite card right now! I hope we can continue to deliver on that for you 😁 - Jake
COVID
Response from developer
Thank you for the kind five star rating. All the payment methods can be found via your statements, but if you wish to discuss this further please do get in touch with us and we'll be happy to assist further 😁 Take care! - Jenny
Great app/credit card
Response from developer
Thank you very much for your review! I'm really pleased you like the app and rewards 😁 Take care and stay safe - Leigh
Mr Boateng
Response from developer
Hi there, I'm sorry to hear that you've still not received your refunds. As we're only the credit card provider, I would advise getting in touch with the merchant directly for any updates. If the merchant isn't helpful, then please get in touch with us so we can advise you further. In the meantime, as the credit agreement is still in place, you will still need to make sure that the account is kept up to date, otherwise fees may be applied. I hope this helps - Nicole
