Good service
Except the bus condition rest all is good. Keep up the good work and be consistent.
Bus 4545
“This was my first time traveling on this bus, and I was very impressed. The bus was neat, clean, and equipped with smart features. The customer service was excellent as well. I had a very pleasant experience and will definitely choose this bus for all my future journeys. I will also recommend it to my customers and friends. Thank you!”
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Worst service
Poor communication driver and conductor not even support . So don’t book if you wmat to travel in this bus
Bad
Very bad bus service. They charge too much money, but the bus condition is terrible. We traveled twice in this bus and both times the journey was very uncomfortable. There are too many jerks and shocks while driving. The bus is poorly maintained and not worth the price at all. I would not recommend anyone to travel in this bus. Please think twice before booking this service.
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Poor services not advising
Booked Delhi-Dehradun for 23 May, boarding 11:35 PM. Your booking confirmation explicitly promises driver contact and vehicle number 30 minutes to 1 hour before departure. I received neither — no SMS, no call, no app notification. Stood at the boarding point in Sector 62 Noida past midnight with another passenger. Only after chasing your helpline myself did someone confirm the bus was running over an hour late.
The delay itself is forgivable. The total absence of proactive communication is not. The "SmartBus" branding implies tracking, communication, and reliability — the actual passenger experience delivers none of that when it matters most. Fix your communication protocol before updating your marketing copy.
1 stars only because the helpline eventually answered. Until pre-departure comms are reliable, this app is not safe to depend on for late-night routes.
The delay itself is forgivable. The total absence of proactive communication is not. The "SmartBus" branding implies tracking, communication, and reliability — the actual passenger experience delivers none of that when it matters most. Fix your communication protocol before updating your marketing copy.
1 stars only because the helpline eventually answered. Until pre-departure comms are reliable, this app is not safe to depend on for late-night routes.
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