Good app
Finally, we‘ve got really good application in Berlin. 5 stars
Horreur ergonomique
Une aberration d’interface, une complexité insondable, vous n’en ressortirez pas indemne nerveusement
Terrible ux
I had to repeat steps 5 times just to purchase a ticket
Useless
They offer English version, but the majority of the content is in Dutch... No sense
Absolute trash
Since they completely overhauled the app over the summer, this app has become absolute trash. It isn’t user friendly at all - purchasing a ticket involves more shuffling between options. The live updates of buses is utterly useless unless the app is tracking “ghost” buses, which stop and depart without any of the living/breathing passengers. I’ve lived in this city for 10 years with an app that remained relatively unchanged in its interface and concept, which wasn’t great, but it got the job done. Now it’s almost completely unusable. I guess that’s Berlin for you - throw a bunch of money at “improving” something only to make it 10x worse than before. Way to go, guys.
*October 2025 Update: while the app has improved, I have to say, it’s still pretty stupid, esp since you can’t simply check the departure times at a particular spot. Instead, you have to input a route before BVG decides which way is best for getting there, whether it is or not is another matter. Why can’t I just see the departing times for trains/buses at a stop, and decide for myself which way to go? Your app isn’t effective enough on its own to determine the most optimal route, so maybe until you get to that point, you could simply report departing/arriving times at a spot, unless prompted for your misguided advice re: how to get to a certain place.
*October 2025 Update: while the app has improved, I have to say, it’s still pretty stupid, esp since you can’t simply check the departure times at a particular spot. Instead, you have to input a route before BVG decides which way is best for getting there, whether it is or not is another matter. Why can’t I just see the departing times for trains/buses at a stop, and decide for myself which way to go? Your app isn’t effective enough on its own to determine the most optimal route, so maybe until you get to that point, you could simply report departing/arriving times at a spot, unless prompted for your misguided advice re: how to get to a certain place.
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