Chick User Reviews

Customer Experience

Positive experience72.8% of reviews
Neutral4.5% of reviews
Negative experience22.7% of reviews

~ Based on 2,331 written reviews from the US App Store.

What users say

Is Chick Safe?

Chick-fil-A appears safe based on user ratings. AppsHunter Safety Score for Chick is 98/100.

This assessment is based on 4,144,314 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.7% of ratings point to a safe experience
0.5% of ratings suggest some concerns
0.7% of ratings point to a risky experience

~ Based on 4,144,314 App Store ratings for Chick.

Is Chick Legit?

Chick-fil-A appears to be a legitimate app. AppsHunter Legitimacy Score for Chick is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App issues

Worst app I ever used always freezes when trying to order don’t even give good rewards and food over price do not recommend!!

Easy Peasy

I’ve been avoiding using my points because I wasn’t sure how. It was way easier than I thought. #EatMoreChicken

WOW!!!!

I absolutely love Chick-Fil-A I did everything on the app! Incredible! My pleasure!

Chick-fil-A is the best

Love the food at Chick-fil-A

yay

good

Love the spicy

Spicy chicken biscuit for breakfast while getting ready to pack operation Christmas child gifts. Great day!!

Best Fast Food Company

Chick-fil-A has consistently been the most efficiently run business I have ever experienced. The staff is well trained and knowledgeable. They define the very definition of customer service and satisfaction.

App locks up

App locks up

Mobile Order Error

Mobile Order is currently broken … multiple days in a row.

Great Service

⭐⭐⭐⭐⭐

Every time I come to this Chick-fil-A, I’m reminded why they’re one of the best in the business. From the moment I walked in, I was greeted with genuine smiles and a welcoming attitude that made me feel like more than just another customer.

The food was fresh, hot, and made exactly as ordered. The chicken was perfectly cooked, the fries were crispy, and everything came out quickly despite how busy they were. You can tell the team takes pride in what they do.

What impressed me the most was the customer service. Everyone I interacted with was polite, professional, and eager to help. It’s rare to find a restaurant where the staff consistently goes above and beyond, but this location does exactly that. Their attention to detail and positive attitudes really set them apart.

In a world where great service can be hard to find, this Chick-fil-A continues to exceed expectations. They’ve earned a loyal customer, and I’ll gladly recommend this location to my family, friends, and coworkers. Keep up the amazing work—you all deserve the recognition!
Show more

Not often but today’s experience -

Received dry chicken filet and hard bread w/ soggy not cooked thorough fries. Doesnt normally happen but today is not the best experience.

Emily took good care of us.

Emily was very professional and nice to us at the same time. She was able to put together our complicated order in no time at all. Thanks a lot

Dumb feature

Why should I have to click I’m already at the restaurant for them to start making the food. The moment I pay & they take the money out my account is when the food should get started so by the time I get there it’ll be ready. No other food app has a dumb feature like that I hope they remove it

App is glitching

Whatever recent update was made has not let me order in the app for the past 24-36 hours. Please fix.

Doesn't work apparently

Placed an order 30 minutes before my lunch break only for the workers to tell me they never received an online order. Verified store number and address, and was told to cancel and re order. App still shows my order is being made. A refund would be cool, but it is what it is.

Best place to go to start your day!!

I absolutely love Chick-fil-A! The customer service awesome! The food, chefs kiss! And I love how easy it is to access my app to place my order and it’s ready as soon as I get there. Chick-fil-A is 10 out of 10 and I highly recommend!!

Excellent

I love the CFA mobile app. It’s easy to use and it’s so practical. Great Job CFA

Sucks

I entered in the info it requested and made the account but when I tried logging in it said the account relating to the info I had put in was nonexistent

Delicious Always

Never disappoints!

App no longer works

Havent been in three months, added 25$ then and now sit at restaurant and app will not go to menu to order anything. Please fix! All updates done on all devices.... still not working but am in contact with support.