Awful
Awful app constantly logging you out and forcing you to re-enter your credit card info for “security reasons” so you’re stuck in the laundry room punching in your info only for it not to go through. Fix both your machines and stupid app.
Scam App
Another way of taking a simple service and figuring how to scam people. Application requires loading funds well in excess of the amount needed to do a load. Consequently, you have money stuck in your account with no way to get a refund.
DF
Good
App timer is always wrong
Persistently wrong (oftentimes by more than 5 minutes) timer/notification system. Set your own alarms when doing laundry.
👎
Some of the washing machines don't work; they deduct your money but don't actually wash—they just spin dry. This is clearly intentional—nothing more than a scam to fleece people.
Customer Beware....No refunds. No customer service
I had to use this app to do one load of laundry...$3.25 for washer and $3.25 for dryer. I had to deposit $10 to cover cost. I have sent 3 messages thru app and 2 phone calls, which no one answers. I am truing to get my $3.50 refunded and apparently they are keeping/ stealing.
Practical with minor fixable glitch
It’s great improvements include accurately reflecting time-to-complete, which does not reflect long cycles or other variations. An alarm would be great. And real-time updates. It takes a while to reflect changes and it misleads in telling you it’s done when it is still working
Can’t add credit card info
I just moved into a building that uses this app, but I can’t do laundry because there’s no way for me to add my credit card information. Every time I try to add my credit card it gives me a 400 bad request cloudflare error. I have no way to buy a physical card, so I have no way to do my laundry
Hard to set up!
Huge hassle to set up this app. Hate it.
Good
I love it, I wish You can add any amount greater than $5 rather $10. sometimes because Id only need $5 and only have $5 to spare on washing. Also The wash no longer tells you how long you have left until it’s done but the dryer notification pops up
...
It wont let you add anything less then $10 dollars to your balance plus you cant take the money and put it back on your card plus if you pay for the wrong machine or the machine is not working theres no way to get refunded your money
Stole money from my account.
I authorized a load of laundry for $3.00 on the app, and the app took an additional $2.75 out which put my balance at NEGATIVE $1.50. I only did one load of laundry, so nothing would have warranted the additional $2.75 charge. Additionally, the app shows that both charges were taken out at the exact same time to the second. I have left several help requests and tried to call the help number but have received no response after my money was unjustly taken.
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Pretty good but…
Could be improved. For example, would be nice to see on the app how many machines (washer/dryer) are in use or available. The laundry facility in our apartment compound is in a different building (3 washers/3 dryers for 3 apartment buildings!) Sometimes you’d go there with your laundry and you’d have to fight for an available machine (either all in use or out of order). Would be nice to open up the app, see if any machines are available, or will be available soon by showing you how many minutes left on the machine. It would be an improvement and a convenience to those wanting to do their laundry.
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Money grab
This app mandates a minimum card value add of $10 each time you need to add funds. There are pop up messages to add additional time that cannot be disabled on the app which leads to you accidentally pressing it and adding more time to your cycle than you may have intended to. Other than that, it’s generally easy to operate.
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Issues connecting
Doesn't connect to the internet or bluetooth, app lags a lot and ultimately I am unable to use it.
Happy to have
Have been conscientious
Good Idea/Not Good Execution
Another app with another username and password and another payment ecosystem where I have to load credit that is slightly above what the asking price is. $3 wash, $10 minimum purchase. The only reason I use it is because I need to when traveling. Some suggestions to make it better are only charge the asking price and do it in one of the existing payment ecosystems—like Apple Pay. Don’t make me load another quasi gift card. I mean I get why – it’s like an interest-free loan. I like the concept in principle though. Just tighten it up in favor of the customer. It’s a slow burn, but it’ll lead to more favorable business outcomes long-term.
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This app is garbage
I live in a building that used to be military housing, so outside of our individual apartments, connectivity is horrible. Not sure why knowing this, the community management company thought this was a good option. It takes forever for the app to load, then even longer to establish a Bluetooth connection. I had to delete and reinstall the app to try to correct the problem and now my building isn’t even recognized in the app. I wish my building works either allow us to have washers and dryers in our units OR go back to showing us to load laundry cards.
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“Ready” notifications are incorrect
My new apartment building uses this app and while I find the UI just ok, the notification that my wash and dry cycles complete are inaccurate. I receive a notification and go and switch my loads only to discover that there’s 5 minutes left on each cycle. It’s really annoying! In addition, the drying interface asks if I’d like to “top up “ my time for an additional $.25 and it frequently overcharges me between pushing start on the machine and it’s syncing to the app. Such a scam!
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Great Service
Great machines and consistently working!
