Complete - new update provides many deficiencies and missing actions
It appears after the last update that Complete has lost many methods of finding things. I used it this morning to give myself a Skyrizxi shot. I accomplished the shot in 15 seconds, buy it took me close to an hour to finish the entire procedure because of either hard to find actions or totally missing data. For example since it's the first thing I do is start a timer once I remove the medication from the refrigerator, it took many times thru the app to find that function. Then once I was ready to give myself the shot, I could not for the life of me find the secontion to see where I had given myself a shot previously do I was sure I was using a different location. I finally just gave up and picked a spot. After the injection, it took me another 15 minutes to find the function to enter the expiration date and lot number. Then I looked for the previous shots records, something I've do meticulously maintained, then when I first acquired the Complete app after having started my program, I wanted to enter the first two shots and found I couldn't backdate them, so I changed the date on my device to allow me to enter them so as to have a full record of all my shots, now I can no longer find that functionality to see all of my history. Maybe I am an idiot and just couldn't see these things, but I've used this app for almost I estimate two years now and never had this much trouble or missing functionality. To say I am completely disappointed would be an understatement.
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Terrible App
For something that is incredibly basic … logging your injections … it feels like you have to go through the process of launching a rocket just to make it work. I seriously wonder if anybody over the age of 8 actually worked on this … but that might be insulting to eight-year olds.
Abysmal
Frequent issues logging in. One week pin doesn’t work (i had just created my account). The next I cannot log in to retrieve my card details because the app loads endlessly on login, zero errors. I contacted support, went on a loop getting redirected back and forth, zero help. I then figured out I can fix it by reinstalling the app and that worked for a week but no longer. They have no web portal, the ONLY way of logging in is via this app and as of now I have no way of retrieving my card information. I make software for a living, I don’t know how someone can make an app so mediocre for something so important to their business and customers with no workaround available.
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Got rid of the only feature I needed
For some unknown reason you got rid of the injection log? I had all my logged injections saved there and now its nowhere to be found. Its been replaced by a calendar thats way harder to navigate. Please bring back the injection log. I have no idea how many injections im at now and if i need to provide any of that info to my doctor im screwed.
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Useless
Symptoms aren’t saved and/or are lost after every update. Login is incredibly slow.
Update is terrible
The app used to be user friendly. The recent update has made it a nuisance and is incredibly slow.
The App is Broken
After the last app update it’s broken. I tried uninstalling and reinstalling and the issue remains. I have searched for a support link for the app but it doesn’t exist. I can’t find any contact to notify of the issue with the app so at this time the app is useless to me. I will have to find another way to track my Skyrizi injections. I’m running the latest version of the app and my IOS is also on the latest version. The issue began after the last app update a couple weeks ago.
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All patient info GONE
Logged in today because I know I had an injection. All my info is gone. The date of injections, site, symptoms all gone.
How about if you don’t know how to properly update an app without patients losing important information; either find a new career or don’t touch the app.
How about if you don’t know how to properly update an app without patients losing important information; either find a new career or don’t touch the app.
Don’t Trust this App!
I trusted this app for tracking my humira injections and am very sorry I did. With no notice whatsoever, they destroyed all my years of shot, side effect, and symptom data. They say contact them at customer support. What a joke. Called consumer services many times. They claim all my data is just gone. If I could give Abbvie 0 stars, I would. Also, somehow this review keeps disappearing. Hmm, wonder how their numbers on this app, with all the recents 1s they have been getting, is so high. I had given it a 5 too before they got rid of my years of data.
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Not working
Never gets past the signup.
Great Resource
This app is a great tool and resource to keep track of your medications and prescribing details.
App sucks now
Unable to access my information. I can’t remember the last date of my dose. I keep trying to enter my pin and reset it multiple times. Not even the temporary pins work. Now it keeps saying there is a network error which bs because I’m able to use my other apps fine. Take it from me. Make sure you have another place to put your dates and not trust this app.
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Great App
Helps me to remember when to take my med and to add symptoms if I had any.
Skyrizi
Great app
Patient
Skyrizi, so far, active positively with my case. This is the 4th medication I tried so far. Skyrizi now showing improvement for the first time.
No more humira
I don’t know why the humira isn’t available anymore but thanks to them removing it I missed my dose yesterday yay me ✨
Convenient
I’m new to Skyrizi, I am excited for the process of my severe psoriasis. I’m thankful to God that we have this kind of medication to help us in need. Thank you Skyrizi! Thank you for helping our lives get back to normal!
Doesn’t store critical data
I have been using the SkyRizi Complete app for multiple years to track my symptoms. And I recently noticed that EVERY SINGLE one of my symptom logs has disappeared! I still see all the past treatment logs, just not the symptom logs. I contacted support only to learn that symptom data is never saved past your current device (despite treatment data being saved to the cloud, showing they clearly have the capacity to do this). Pretty bad design considering people get new phones after a few years, and this information is hidden multiple pages deep into the account tab. I did get a new phone recently, and now years of critical health data is gone forever!
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Slow and unhelpful
It’s slow to login (which customer support justified to me because it was designed that way), and you can’t log different kinds of symptoms. Better to avoid this app & the headaches, and use a symptom tracker better suited to log medications and symptoms. Note to add I did email customer support and they told me that the app was designed to perform that way. Unhelpful.
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The best
I love the pill reminder. You can track any symptoms you may be having. I’m enjoying it
