Motos de alquiler
Me gustaría q ampliaran el radio del centro de la ciudad para poder dejarla aparcada pero por lo demás todo perfectos motos siempre apunto
Wrong charge
I was wrongly billed 10 euros for a ride after the app wouldn’t let me close the ride.
Support confirmed I should pay only 5 euros, but the cooltra collection team keeps telling me I need to pay the 10 euros. It’s crazy how they go above and beyond to collect TEN EUROS, even after I proved they are not correct.
After 3 months, the issue is still not solved. The collection team is now asking me for further details (from months ago!) when I’ve already sent my conversation with the support team confirming I should pay less.
All in all, I don’t recommend ecooltra. If this is how they operate I rather not use their services anymore.
Support confirmed I should pay only 5 euros, but the cooltra collection team keeps telling me I need to pay the 10 euros. It’s crazy how they go above and beyond to collect TEN EUROS, even after I proved they are not correct.
After 3 months, the issue is still not solved. The collection team is now asking me for further details (from months ago!) when I’ve already sent my conversation with the support team confirming I should pay less.
All in all, I don’t recommend ecooltra. If this is how they operate I rather not use their services anymore.
Show more
Precio
Funcionan muy bien , pero si el precio fuese más asequible la usaría muchísimo más a menudo
Buen concepto pésimo servicio al cliente
Hace 3 semanas quiero usar la app pero me piden subir mi información de licencia de manejo, pues nunca recibí el email y envié varios emails y chats de soporte comentándoles que no me deja cargar mi información y no he recibido 1 sola respuesta
Me sigue pareciendo caro
Que trayectos de apenas 2 km cuesten más de 3€ cuando el viaje sencillo en Metro de Madrid cuesta 1,5€, hace que no acuda a este servicio más que cuando no tengo programado un traslado
30€ payment from my credit card!!!
Months after I used this app, I was charged 30€ for an alleged traffic violation, although I parked my vehicle where the app told me to.
Biggest scam, I want my money back. Never use this!
Biggest scam, I want my money back. Never use this!
Horrible rides
The let you rent the bike with low battery and then when you cant arrive to the destination they blame you for renting it. Horrible service.
Impossible to use
The worst experience ever! Being unable to fully create an account to use the app, the interface is very short in usage and the support? Does it even exist? Impossible to reach out.
Spent with this couple of days - still no luck! People should no do the service this bad these days :(
Spent with this couple of days - still no luck! People should no do the service this bad these days :(
Poorly maintained scooter fleet
Many of the bikes are damaged, the breaks on my last one were scary bad. All the phone holders are broken and sadly they don’t appear to get much love on maintenance.
Worst App
Worst experience I ever had would not recommend.
Tried to rent two scooters both were not working mg had to wait for two hours to get my stuff back.
Still got no refund….
Tried to rent two scooters both were not working mg had to wait for two hours to get my stuff back.
Still got no refund….
Una caca de bicis
te quitan más dinero de la cuenta, pone q te cobran 20 céntimos el minuto y haces un viaje de 3 minutos y te quitan 1,68 y así sucesivamente ah si nin hablar de que como tengas algún fallido te llegan a quitar 150 euros jajajaj ni que fueran la guardia civil, la verdad no lo recomiendo para nada , las bicis irán bn y lo que tú quieras pero son unos estafadores
Show more
Absent support for serious issues
Due to their poor maintenance of their vehicles the phone holder came undone at almost 50kmh and my phone fell in the middle of the street. I have made a complaint but they have not answered
Mucha ayuda
Me encanta , he hecho 3 viajes o 4 , y en uno de ellos tuve un pequeño problemilla y me han solucionado en seguida .
Amende prélevée automatiquement
Vous ponctionne 30e pour une sois disant amende que vous ne recevez jamais et en vous incluant comme preuve la photo que vous avez prise à la fin de votre trajet et où vous êtes parfaitement garé sur place moto !
De plus l’état des scooters ne justifie pas l’augmentation du prix des courses. Il y a encore quelques années j’utilisais régulièrement les scooters libre service. Puis quasiment plus. Et maintenant plus jamais avec Cooltra.
De plus l’état des scooters ne justifie pas l’augmentation du prix des courses. Il y a encore quelques années j’utilisais régulièrement les scooters libre service. Puis quasiment plus. Et maintenant plus jamais avec Cooltra.
Show more
Worst service ever
It takes forever for them to validate your licence. They asked for additional information, which I provided immediately, and then… nothing. I had every document they requested, even paid for an international driving permit just to make sure everything was covered, yet I never received a response.
Worst service I’ve ever experienced. At this point, they’re just losing money because of their own incompetence. If you’re planning to use their service while traveling, I’d recommend starting the validation process at least six months in advance—maybe then it’ll be approved in time.
Worst service I’ve ever experienced. At this point, they’re just losing money because of their own incompetence. If you’re planning to use their service while traveling, I’d recommend starting the validation process at least six months in advance—maybe then it’ll be approved in time.
Show more
Nothing works
Horrible I tried using my Florida id and it doesn’t work then tried using a Dominican Republic id and that didn’t work. So it has me wondering what is the point of this app. NOT FOR TOURISM
J
Easy and quick ride recommend everyone
Precio un poco caro
El servicio esta bien, pero si lo usas bastante es caro. Un trayecto de 8 minutos 4 euros lo veo excesivo.
Customer service
Сервис обслуживания клиентов никакой , ноль обратной связи, мопеды ушатаные, сняли 3 евро, мы так и не смогли тронуться с места, газ не работал. Служба поддержки не отвечает
Movilidad a buen precio
A veces no funciona correctamente pero en general considero que es una buena solución para la movilidad dentro de grandes ciudades y además es sostenible
