DoorLoop User Reviews

Name: DoorLoop
Rating: 3.33333 (54 reviews)

DoorLoop

DoorLoop LLC

💼 Business

📊 Productivity

What users say

Summarized from real user reviews of DoorLoop. Based on 54 reviews and a 3.3/5 average, it highlights the 10 positives and 8 negatives reviewers mention most about this Productivity app.

Positive things

🚀Efficient financial tracking
🔒Secure and reliable
🛠️Comprehensive legal guidance
💻Eco-friendly and paperless
📊Intelligent insights
🤝Incredible support
📈Strategic rent pricing
🤖Personalized dashboard widgets
🔍Streamlined move-in/move-out process
🤳User-friendly vendor communication

Negative things

🐛Glitchy and unreliable app
💰High fees and charges
🔒Difficult login and account management
🤖Useless AI chatbot
🔍Lack of tenant support and communication
🕰️Slow and buggy performance
💳Payment processing issues
🤯Frustrating user experience

Top reviews

Most Recent Highest Rated Lowest Rated

User-friendly

The app is the most complete and user-friendly app for a property management software that I have use

ajob123

a month ago

Response from developer

Thanks for the DoorLoop love! We love being part of your growing business.

Chief Operating Officer

DoorLoop has made a real difference in how our accounting team stays on top of daily operations. Instead of jumping between several systems, we can keep key pieces of the business organized in one place. That has helped us save time, reduce confusion, and keep better visibility across the properties we manage.

One thing that stands out is how simple the system is to learn and use. It does not feel overly complicated, which matters when you have a team relying on it every day. Their customer support has also been a major plus. When questions come up, we have been able to get clear answers from people who understand the product and want to help.

For our team, DoorLoop has been a dependable part of our workflow, and we would gladly recommend it to other companies looking for a solid property management solution.

Marcdelscorp

2 months ago

Response from developer

Thank you so much! Hearing that your accounting team has better visibility and less confusion across your properties is exactly what we're going for. We put a lot of care into making DoorLoop easy to learn and use without sacrificing depth, so it means a lot to hear that lands for a team relying on it every day. Really glad our support team has been there when you needed answers. We appreciate your kind words!

No customer support for tenants

All of a sudden the app will not let me login to my account which is the only way for me to pay my rent. I tried to use the chat for support on the website but it is useless. I better not be charged any late fees due to something being wrong with the app because I have been using the same login information for over a year and now all of a sudden it is say it is invalid

Dave_Ryea

2 months ago

Response from developer

Hi there, we're really sorry to hear this. Not being able to log in when rent is due is stressful, and we understand the urgency completely. Our team wants to get this sorted for you right away. Please reach out to us directly at support@doorloop.com and mention this review so that we can assist.

Easy

Great app, easy to use on the go when I don’t have my laptop with me.

Alexajazzz

2 months ago

Response from developer

Thank you so much for sharing this feedback with us! It matters a lot to know that you find the app so easy to use when you're on the go. Appreciate the kinds words!

User friendly App - Great Support Team

We've had a great experience with DoorLoop in our accounting department. It helps us manage properties, rent, maintenance, leasing, and accounting all in one place, which makes our day-to-day work much more efficient.

The platform is easy to use, and the support team has been incredibly helpful whenever we've needed assistance. They're responsive, knowledgeable, and genuinely care about helping their customers succeed.

Overall, DoorLoop has been a great tool for our team, and we highly recommend it to anyone looking for reliable property management software.

Jac131313$&87)-

2 months ago

Works terrible

App has many issues. Besides this it has accepted my payment before and for some reason not payed my rent, making me appear late. Not reliable, not helpful. An unfortunate day any day this app has to be opened.

ﾌ卂丂ㄖ几

2 months ago

Top

Easy and uncomplicated

Jerpotato

2 months ago

Easy to Navigate

I love that the Doorloop app so closely mirrors the look and feel of the desktop version. The interface is more attractive and user friendly than other softwares app that I have used

@camaya

2 months ago

Response from developer

Thank you so much for sharing this feedback with us! We are thrilled to know that you're finding the DoorLoop app easy to use. Thanks for taking the time to let us know!

CHANGED MY LIFE :)

I absolutely love this app! I have a large fleet of inventory and this has really been a game changer for me!! Leaving town is easy now, because all the payments go right into the bank!

Milkshed

2 months ago

Response from developer

Helping your business succeed is what we're all about. Thanks for trusting us with your property management needs!

DoorLoop Offers Detailed Oriented Support

Since transitioning from our previous software of more than 10 years, our experience has been outstanding. Doorloop delivers exactly what we needed—and more—with fantastic customer service and immediate, detail-oriented support.
Our organization manages multiple single-home, condominium, and multifamily communities across several states. Doorloop’s real-time connectivity across regions makes it easy and efficient for us to submit, track, and manage transactions seamlessly. My purpose in sharing this is to highlight how impactful this platform has been for our operations and to strongly recommend it to organizations seeking a reliable, modern property management solution.
Andrea Marshak

dreita

2 months ago

Response from developer

Thank you so much for taking the time to share this with our team. It genuinely means a lot to hear from someone managing such a diverse portfolio across multiple states. Keeping transactions organized across single-family, condo, and multifamily communities in different regions is no small thing, and we're glad DoorLoop is making that easier. Ten-plus years with another platform is a long relationship to move on from, and we don't take that trust lightly. Thanks for choosing DoorLoop, and please know we're here whenever you need us!

Wonderful Program

I have been using DoorLoop for several years and love it. Great company.

paschie

2 months ago

Response from developer

Thank you so much for your kind words. Let's keep growing!

Best Customer Service- best management software

I’ve worked with their company for a few years now. Their support is amazing. The app is user friendly and constantly being updated. Great company to work with!

Nick7907

2 months ago

Response from developer

A few years in and still going strong! This feedback means a lot to us. We're so glad the support team has been there for you and that the updates are landing well. Thank you for choosing DoorLoop as your software partner!

Wonderful Company & Product

What an amazing product. Have used their platform for years. Great support and easy.

DrewGuyToledo

2 months ago

Response from developer

Your team and your business deserve only the best. Glad to be your property management software partner! Thank you for sharing these kind words.

Great customer service!

The staff is helpful and polite.

BDubya823

2 months ago

Brian Property Manager

DOORLOOP is the best software we have used EVER. NOTHING compares to the depth of the software, thoughtfulness of each module, and very importantly the outstanding tech support they provide. Austin is 10 stars without question. The other tech support is excellent also. Over the past year we have maximized rent proceeds, minimized staff time and resources and increased our tenant engagement experience in the most positive way. DOORLOOP is way ahead of the competition.

B Kisch

2 months ago

Response from developer

This made our day: thank you! More rent collected, less staff time, happier tenants. That's exactly what we're building toward, and it's great to hear it's showing up in your actual operations. We'll pass your kind words along to Austin too, he'll love hearing this. We really appreciate you taking the time to share a bit about your experience!

Great platform for landlords!

Couldn’t be happier since started using DoorLoop. For landlords or property managers. Definitely a game changer and very helpful team to teach you every step!

Criciuma Dortmund

2 months ago

Response from developer

So glad to hear it! Having a team that actually walks you through every step makes a big difference, and it sounds like you hit the ground running. Thanks for the kind words and for trusting DoorLoop with your growing business needs!

Best property management resources

Doorloop has sabe my life with all my tenant resources, not only it’s very organized and easy to use but I make sure I don’t missed a payment from my tenant. I recommend using them with my eyes closed

Yaz24

2 months ago

Thank you

We have been using Doorloop for almost a year now. We manage 8 doors. I appreciate the customer service department helping us navigate the app. Thank you Anna and Torez. We appreciate you.

WITYJ

2 months ago

Response from developer

Thank you! We're so grateful to be part of your operation in the last year. Anna and Torez will love seeing this. They work hard to make sure every question gets answered, and it clearly shows. We appreciate you!

Who wants to pay their landlord by check…

I haven’t had to think about paying my rent in years. It just happens and it’s never late. Everything I need to communicate with my landlord is right in the DoorLoop app. Maintenance requests, insurance, all of it! For someone like me who hates the email back and forth, it’s just what I need.

laterlarryband

2 months ago

Response from developer

Hi there! We're really glad the app is making life easier on your end. Tenant experience matters a lot to us, so we appreciate learning about your experiences paying rent. Thanks for taking the time to share this!