Dunkin' User Reviews

Customer Experience

Positive experience45.2% of reviews
Neutral9.5% of reviews
Negative experience45.3% of reviews

~ Based on 2,408 written reviews from the US App Store.

What users say

Is Dunkin' Safe?

Dunkin' appears safe based on user ratings. AppsHunter Safety Score for Dunkin' is 96/100.

This assessment is based on 1,372,591 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.0% of ratings point to a safe experience
1.7% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 1,372,591 App Store ratings for Dunkin'.

Is Dunkin' Legit?

Dunkin' appears to be a legitimate app. AppsHunter Legitimacy Score for Dunkin' is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Cool

I like how easy it is to navigate

Add cold foam

You need to add cold foam option to all drinks!

Heat Wave

These low calorie Dunkin cold drinks are revolutionary!

Error message whenever reloading account balance

Just received a direct response with a link to potentially fix the problem. The page comes up as Error 404, does not exist. So embarrassing on your part, do better Dunkin!

Feedback

Add the feature to add past visits with the receipt

App

I hate the app keeps making the points more for the lattes

Great selections

Always great! Thanks

Broken Shortcuts Integration

Up until this latest update the app has worked reasonably well. For the past few years I’ve ordered my morning coffee through a Siri shortcut integration and it has been great. This latest update has removed shortcut integrations and broke the previously made shortcuts. Terrible update. Please fix!
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AMERICA RUNS ON DUNKIN!!!

🩷🧡 love the app it's so easy to get rewards and points, a lot easier than starbucks!

Dunkin’

I think this app is great and helps me save money. One thing I love about this app is that it gives you rewards. One thing I don’t like about this app is that it’s because it confuses me sometimes but I feel like I’m getting the hang of it. Thank you Dunkin.

CarPlay

After the last update CarPlay no longer works.

Lower Prices

I haven’t ordered a dozen of donuts in a couple years because dunkin prices have gotten way out of control. I think you should start lowering your beverage prices because when you have to start paying for extra swirl, cold foam etc that is outrageous…paying almost $7 or more for a iced beverage

Love it

So easy and convenient to use. Love the rewards!

I love this app normally, but

It drives me crazy when it does not say something is out. I have ordered so many lemonades and donuts online only to be told when I get there that they are out. It is super frustrating because they just say they are out, and do not suggest what you can have in place of it. I have given up on my plan to try all the lemonades because they are always out.
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Nice apt

After going to Dunkin for years and years, I just recently downloaded the app love the perks. Getting my daily coffee feels like an accomplishment.

Sid did great

Awesome service

Good store

Love the place we go to in North Platte Ne.

Make better

They need to fix the responsiveness of the app. And should be easier to pull from prior orders with fewer clicks if you have 2 or 3 prior places you go to. Repeat customers are key.

Location should default to GPS

Annoying that every time I order it defaults to last location. Use the GPS and default to nearby. Also annoying that payment defaults to Dunkin card I don’t use instead of last payment card

Error message whenever reloading account balance

Whenever I go to add more money, an error message pops up with your card may be deleted. Has happened numerous times. Hopefully the next update will address this problem.