Crash
Crash to much and not so good as the McDonald, your rewards are like rain in the desert
Great Staff
I go to the Dunkin’ Donuts on 61st Ave. near I 65. It is my favorite Dunkin’ Donuts. The staff there is so friendly always happy and courteous. Please keep up the good work. And thank you.
doesnt scan
the qr code frequently malfunctions and wont allow the cashier to scan so you can earn points, happens regularly
The app is difficult and no one who works behind the counter can help
I am completely frustrated with my app. Every time I go to the store to get help no one can help me and I have spent time on their helpline getting nowhere. I just gave up and started going to Starbucks because they help me with their app. I wanted to get back onto my Dunkin app and just walked out because they couldn’t figure it out and help me
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Deals
Love the deals love saving money!!
Easy and convenient
One of the easiest to use drive thru apps and so convenient
Gonna get me into a wreck
I like to line up an order before I start driving and then place it when I’m closer to the store. When the app gets kicked out of memory it forgets my order completely and I have to do it again but while actively driving on a three lane highway. It didn’t do that until recently. You also clearly killed the monthly auto-reload feature because of the amex gold card monthly credit offer and I find that to be ugly, greedy, anti-customer behavior.
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Switched my store
I went to order in the app and I selected a store and when I placed the order I looked and the location had been changed. The store can’t do anything about it because iris a mobile order and the customer service line will take over 30 min to keep you on hold and then not be able to do anything either so this company will just steal your money when they mess up. Don’t even waste your time ordering Dunkin.
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Strongly dislike the app redesign
I very rarely feel the need to write reviews on smart phone apps, but this most recent app overhaul was completely unnecessary. The old Dunkin app was great, ordering was easy, and navigating through the options was quick. The new overhaul as of a few weeks ago is terrible. Ordering is much less convenient and it takes far more scrolling and clicking just to find and do the things I want. Please consider reverting to the previous app format. Thank you from a true Dunkin lover.
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What a mess
New update makes app clunky. The entire screen feel way too big. where you’ll be scrolling forever just to find something. Not even an order button available without having to go through different tabs. Might work if you have an iPad. Not for iPhone.
new update
the update is horrible. why is the location you are ordering to nowhere to be seen on the final check out section. awful
Awesome but
Where are the free rewards? I sometimes would love just a free coffee or donut once in a while 🙏🏾
Customer
Good
BRING BACK THE OLD APP
I love dunks use this app everyday. But the new version is awful takes forever to order things now because there’s way too many options and so time consuming. You can’t just reorder or go to favorites anymore you literally have to go step by step and scroll each time. The rewards make no sense now have to go out of your own way to select them unlike the old app where you could just apply at the end of the order. This is really frustrating and I hope you can bring the old version back. I can see from recent reviews I’m not the only one that is disappointed in the new app version.
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Poor update
So many issues. I used to enter my order in the driveway then press one button to finalize as I approached the store. When phone screen closes the app now forgets my order so I have to redo everything. Also can’t specify pick up at counter versus drive thru. Store always assumes I’m coming inside when I go to the window and chastise me to change to the setting to drive thru, which I can’t find as an option any longer. Also prior favorite orders are missing and I can’t bank 5 free hashbrowns from my copious point balance each Monday morning like I used to. Now I have to do one each day. I spend 30-50 dollars at your store every week and now it is a real hassle.
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App won’t work with Apple CarPlay
My app won’t work with CarPlay and customer service is unreachable because it forces the user into a restaurant complaint framework. Useless and frustrating.
Prince's Bay Location
Manager is the most professional, knows her customers, employees well trained and store us always super clean. Best Dunkin store on SI.
Needs iPhone Duo update
I can’t even reload the card on my duo right now. This needs to be fixed please
COFFEE SUCKS LATELY
App is alright, coffee USED to be good now they got sloppy and it SUCKS. I HATE MYSELF FOR WASTING MY HARD EARNED MONEY ON THEM.
New app is terrible
The new app design is terrible!! Makes it harder to place mobile orders. Does not arrange rewards in or of expiration when viewing or adding to an order, so easy to select and use the wrong one, and have others accidentally expire.
