Absolutely
Absolutely love the APP. I use to order donut holes or the drink refreshers. I score points every time i scan and order which I can convert for free food. The staff is friendly here in Carlsbad NM.
Life saver
I love DDs! They’re quick and friendly.
Delivery
I’d love delivery IN -APP so we can get our points for delivery orders vs Uber or DoorDash
Terrible Update
The new layout of the app is terrible. Functionality sucks. Less is more.
It’s cute
I like the tracking 😎👏🏽
Awesome job!
The Donkin ‘ at The Jerome Ave and 175 st has the best staff and great service !!
New app is awful.
It takes me twice the time to do what I am trying to do. Please bring back old app.
New App is Step Backwards
I have been using this app for years. It’s the first thing I do in the morning when I get into the car. It used to be simple and streamlined. The new app is horrible. It now takes five steps to do what I used to be able to do in one step. Simple modifications to orders are now much more complicated and confusing. The screen is so busy - most of the screen is taken up by buttons trying to get me to add other things to my order that I don’t even want. It’s hard to even be able to review my order in a simple way. It’s clear whoever designed this new app isn’t someone who tries to use it in a hurry every morning like many of us do. Seriously, count the number of clicks and amount of scrolling to do a simple order compared to the old one and you’ll see why this new app has to go.
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Dunkin
Keep declined Please fix bug something. I like old app. I hate new app
Why fix something that’s not broken?
I’ll be honest, this new overhaul sucks. I got used to the app, now everything has been moved or been complicated. To top it off, I was trying to redeem a free coffee, but the app left me no choice but to pay for it. What gives??
Bring the old design back
This new app update is horrible. You broke something that didn’t need fixed. This is not intuitive and is definitely not user friendly. Did you test this with loyal Dunkin customers? Damn. Can’t wait for 7Brew to open nearby.
Terrible update
Worst update ever! Not user friendly at all. Everything I’m looking for is buried. Bring the old app back please
New update is trash
The app is almost unusable with this new update. Possibly the worst UI I’ve ever seen. Dunkin is sadly one more foot in the gutter. They’re too busy on social media trying to push junk merch. - signed a disappointed New Englander
Latest Update Wiped Out My Points, Money, Rewards, Visits
The latest update erased all my data. Rewards, gone! Money added to my account, gone! Visits, gone! PLEASE FIX!! I had well over 7000 reward points and $$ on my gift card, always had over 12+ visits a month for at least 6 months in a row.
CarPlay
The latest update removed this app from my CarPlay screen. I checked in my iPhone settings and it’s no longer an option. It’s completely gone.
i love it
its so good and i love it so much and it heals me so bad and they just make it right every time
Terrible, Terrible App
I have no clue which junior high school redesigned this app for Dunkin, but wow, it is atrocious! Mobile ordering is supposed to save time but this app is so disorganized and cramped that you’re better off just walking in to order. Better yet, just switch to Starbucks! Their app is fantastic and so are their stores, unlike Dunkin, whose stores look like a filthy war zone.
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SOOO DELICIOUS
I love Dunkin!!! Always the best
Not working
Since the new update I can’t add funds to the app anymore. And they increased the minimum from $3 to $5 which is is a bit ridiculous.
Looks nice but…..
app looks great and has a clean, modern design, but it feels way too crowded. There’s a lot going on, and you have to tap through too many screens just to find what you’re looking for. The app would be much better with a simpler layout and easier navigation. It looks good, but the overall experience could be a lot more user-friendly.
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