Mesa Ridge Colorado Springs
I love the crew at our local Dunkin. The customer service is what keeps me going back.
No Easy Way to Add Missing Receipts
The app is convenient overall, but there should be an easy way to add a missing receipt when you forget or are unable to scan your Rewards app at checkout. Right now, you have to contact Customer Service and send them a picture of the receipt just to receive your eligible points. Please add a feature that lets customers scan or upload their receipt directly in the app. It would make the Rewards program much easier to use.
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App works fine, dunkin specials are confusing
I’m a big fan of Dunkin’ Donuts. The app and their specials are annoying because you don’t automatically get it.
Donuts!!!
I can’t order any donuts through the app. What is going on? You guys need to fix that you called Dunkin’ Donuts
Terrible app steals my money
I’ve tried to mobile order multiple times now and when i do the app will say payment failed but will still take out money from my bank account. I tried calling dunkin customer service but of course either nobody answered or was of any help.
Poorly designed app
Orders to most recent dunkin instead of nearest.
Make this app compatible with CarPlay again
The app used to be compatible with CarPlay and you have had so many complaints- but you ignore them!!! It made ordering on the go so easy. Even Target is compatible!!
I love it
You can order it and when you get there it will already be ready
Traveled all the way from Oregon to get to a Dunkin
You never forget that first taste! Amazing
Coffee & avocado toast
My favorite things latte, donuts make me happy!
Decent App. Some bugs with payments
The app is decent. Lots of full color pics and good descriptions. Some issues using saved payments.
GPS
Unfortunately, these addresses don’t show up with my GPS. It doesn’t find me. Doesn’t know how to locate me despite my efforts of setting the GPS location tracker on my phone and allow allowing to always.
Robin
Show me The Prices!!!!!
Dunkin Dy
Good donuts but I wish they were warm like krispy kreame
App Issue & Unfulfilled Refund Promises
I had a terrible experience buying gift cards through the Dunkin' app. The app glitched, showed errors, and failed to issue my gift cards, yet my credit card was charged.
When I contacted Dunkin' Customer Care by email and phone, they promised that the invalid charges would fall off or be refunded. However, those promises were never kept, and the charges posted permanently to my account. I had to file a formal dispute with my bank to get my money back.
Furthermore, trying to cancel an order on the app still deducts funds from your gift card balance automatically. Extremely poor system synchronization and unreliable customer service. Be very careful when using payment features on this app.
When I contacted Dunkin' Customer Care by email and phone, they promised that the invalid charges would fall off or be refunded. However, those promises were never kept, and the charges posted permanently to my account. I had to file a formal dispute with my bank to get my money back.
Furthermore, trying to cancel an order on the app still deducts funds from your gift card balance automatically. Extremely poor system synchronization and unreliable customer service. Be very careful when using payment features on this app.
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Not enough expresso/coffee specials or discounts
No real deals for coffee drinks
The best
1000%
I Love love love Dunkin!
Nothing is better than an Iced Coffee after a long day with students!
Why is it SO DIFFICULT read the damn tickets
You guys need to update the way tickets are given to the stores. Every time I order a damn meal deal. I have to go through the drive through twice because for some reason they can’t see a simple no cheese edit. This happens to me constantly and is getting old having to go through twice every time I want Dunkin’ and I really don’t wanna have to be the dick that has to pull up to the drive through and check the employees. Changes through the app need to show up more clearly to your employees
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CarPlay functionality appears to be broken
CarPlay functionality no longer works on multiple iPhones and cars.
I would use the app support option in the Apple Store, but it takes me to an invalid link on Dunkin’s website.
Hopefully it is fixed soon, as I used to use it daily. 😢
I would use the app support option in the Apple Store, but it takes me to an invalid link on Dunkin’s website.
Hopefully it is fixed soon, as I used to use it daily. 😢
